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Wants out of the contract · Formal complaint logged

Sandra Jackson D3997281

Money back Lawyer involved via Phone Waiting on US · 26d not confirmed as a complaint yet
$4,000
held by Adi B — because they replied last, on 2026-08-05. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Olivia Canales
Sandra Jackson
Dallas
Elly R
2026-06-25
2026-08-25
$4,000
$450
$4,000
26d ago
26d ago
Phone
crm-note

What has happened so far

Sandra Jackson complained on 2026-08-25 by phone — 26 days ago. They signed for $4,000 and have paid $592, 1 of 1 instalments. It sits with Adi B — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 26 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 intake scan logged on the desk
  3. 2026-08-05 Adi B Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  4. 2026-07-16 Mariana N went over next steps with grandma teresa, resent next steps email to her new email., everything should be all ok now!
  5. 2026-07-14 Alejandro P CONTRACT ISSUE: Client Name: Sandra Jackson Model Name: Olivia Canales REF# D3997281 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 06/25/2026 Date of Complaint: 07/14/2026 (in writing)
  6. 2026-07-06 Emmanuel R Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Username: lilliebug248@gmail. (in writing)
  7. 2026-07-06 Mariana N went over next steps, all ok!
  8. 2026-07-06 Mariana N no answer lvm email sent
  9. 2026-07-02 Steph A Olivia Canales - D3997281 Inquiries Studio <[email protected]> 1:24?PM (0 minutes ago) to Production Olivia Canales - D3997281 Yes, my name is Teresa Jackson, 469-650-1580. I've been ema (in writing)
  10. 2026-07-02 Alejandro P The client called in and requested help with the images; she was not able to log in to the website. I told her how to do it, and she will try it and get back to us.

8 earlier entries — the whole thread is under Evidence below.

Cancel contract, Complaint form, Wants cut, Refund, Hardship, Unhappy
Alejandro P - 08/25/2026 13:29 The client called in and requested a full cancellation. I explained that this account was already reduced; the payment that was processed today is the payment she agreed to last month. She was not happy and said she needs to cancel this and get the money that was charged today refunded. I explained that this is not possible. She got super upset and said that she will sue us while she was hanging up.

Evidence gathered 2026-09-19

How they pay
2026-08-25 $142
1 of 1 · $142
0
$450
$2,408
—
Square has taken $542 2 payments, 2026-06-25 to 2026-06-26 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Alejandro P 2026-07-14 14:34
    CONTRACT ISSUE: Client Name: Sandra Jackson Model Name: Olivia Canales REF# D3997281 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 06/25/2026 Date of Complaint: 07/14/2026 Sales Sheet: Y /////////// The client's mother called in and requested help with the payment. She claims that her daughter, the mother of the model, has been in the hospital for the last 2 weeks, and she has not been working. She requested a cancellation, but I told her that this is not possible, so to help her, I offered a 1000 refinance to bring her balance to 18 months. Additionally, I have offered to skip her first payment. /////////// Studio 1 ALEJANDRO Inquiries Studio <[email protected]> Attachments 2:14?PM (1 minute ago) to [email protected] Hello, It was a pleasure speaking with you today. As we agreed, I have updated your account. Please refer to the statement below, which reflects your new balance of $2,550, and keep it for your records. Please keep in mind that your monthly installments will begin on August 25th and will be in the amount of $141.66 per month. Please let me know if you have any questions or concerns. I will be happy to assist you. Kind regards, Alejandro ///////////// CI settled= Recurring+ reduction sheet+ Sale sheet + Finance
  • Emmanuel R 2026-07-06 15:02
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Username: [email protected] Password: d3997281
  • Steph A 2026-07-02 13:24
    Olivia Canales - D3997281 Inquiries Studio <[email protected]> 1:24?PM (0 minutes ago) to Production Olivia Canales - D3997281 Yes, my name is Teresa Jackson, 469-650-1580. I've been emailing and trying to contact these people about our account, and no one is responding or reaching out. But we're paying. So I need access to my portfolio, my granddaughter's portfolio, our name is Olivia Canales. Every time I try to log in or make an account, it says contact y 'all, but I contact y 'all no one responds. So, if payments are to continue, we need our account information, please. For that account, we're supposedly supposed to share these photos with modeling agency. I can't do anything with these photos that we're paying for. I'm supposed to have an account, and no one is responding. Thank you. Kind Regards, Stephani
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 13
  • Adi B 2026-08-05 05:22
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
  • Mariana N 2026-07-16 13:51
    went over next steps with grandma teresa, resent next steps email to her new email., everything should be all ok now!
  • Mariana N 2026-07-06 14:28
    went over next steps, all ok!
  • Mariana N 2026-07-06 14:09
    no answer lvm email sent
  • Alejandro P 2026-07-02 12:09
    The client called in and requested help with the images; she was not able to log in to the website. I told her how to do it, and she will try it and get back to us.
  • Charles C 2026-06-26 15:31
    recurring set.
  • David M 2026-06-26 13:22
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Elly R 2026-06-25 14:48
    affirm did not allow the payment option to be added so could not use
  • Elly R 2026-06-25 14:38
    Thanks Hanna! She did great and is excited. MSP today, mom over phone for approval and CC, grandma here today and her ID on file also
  • Hanna L 2026-06-24 11:57
    Grandma is second parent to Olivia and is taking her shopping today at the Mall to pick up a few extra things. Olivia is super excited.
  • Hanna L 2026-06-24 11:56
    Sandra has serious health issues and lives with her Grandmother too. They will both be there.
  • Hanna L 2026-06-22 11:39
    Confirmed and sending me wardrobe options. Hanna L - 06/22/2026 11:39 - Changed confirmed from No to Full
  • Hanna L 2026-06-18 18:47
    Loves fashion and dressing up along with taking pictures. Mom said daughter loves to be on camera and she is a social butterfly. She is so beautiful and I think she would make a great addition to any company. Knows it's 3+ hours and packages start at 399. We are not the Agency.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

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