Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $3,550 outstanding.

Correspondence with the client 2 — emails and anything quoted back, in full

• Kendrick P 2026-08-18 10:43
  Client emailed Jezebel G Macias Aug 14, 2026, 12:22?AM (4 days ago) to me Hello, Thank you for your response. I understand what you explained regarding the photos, editing, makeup, and the possibility of receiving the complete set of raw images. However, I would still like to request a solution regarding the cancellation of the contract and a refund. After the process, I was also advised by someone outside of the studio, and I was made aware that the total cost of the material is very high. Paying around $4,000 is a significant amount of money, especially considering my current personal and financial circumstances. As I previously explained, university will be a financial obstacle that will prevent me from starting my modeling career for the time being. Because of these circumstances, I do not believe I will be able to continue with modeling at this moment, and therefore the material from the session will most likely not be useful to me.I also want to point out that the contract is under my mother's name, although I was the person who signed it. I have already tried to communicate these concerns and request a solution, but I have not received a clear option to cancel the process or prevent any further charges or processing related to the materials. At this time, there will not be sufficient funds available on the card, so I would appreciate resolving this matter before any further payment or processing is attempted. Regarding the photos, I understand that you consider the makeup, lighting, and editing to be consistent with your standards. However, I personally do not feel comfortable using these images for my portfolio, and I have not even downloaded them from the portal. As I mentioned previously, when I first viewed them on the television screen, I was not able to appreciate all of the details. Now that I have had the opportunity to consider them more carefully, I do not feel that they are appropriate for what I need. I also have knowledge of makeup, hair styling, and some photography, as you can see from the photos I submitted when I applied. Therefore, my concerns are not based on simply not understanding the photography process. My concerns are based on my current financial difficulties, the high cost of the material, and the fact that I am not satisfied with the final material or feel that it is something I would use for my portfolio. Since I paid $450 and the only material I have received is the photo set, which I do not plan to use or download, I would like to request a refund, even if it is for at least half of the amount paid. I believe this would be a fair solution given my circumstances and the fact that I will not be able to continue with the modeling process at this time. I am respectfully asking for a clear resolution regarding the cancellation of the contract, stopping any further processing or charges, and the possibility of receiving a partial refund. Please let me know what options are available to resolve this matter. ---------------------------- I emailed Inquiries Studio 10:43?AM (0 minutes ago) to Jezebel Hello Jezebel, Thank you for taking the time to provide such a detailed explanation. I understand your concerns regarding the cost of the package, your current financial circumstances, university, and your concerns about the images. I also understand that you do not currently feel that modeling is something you can pursue. I have reviewed the status of your account and the concerns you have raised. While we understand that circumstances can change, please understand that you entered into a financing agreement for completed products and services that have been provided to you. This is not a subscription for ongoing modeling opportunities that can simply be stopped if you decide not to continue modeling. At this stage, the photography included in your package has been completed and delivered through the client portal. You have also accessed the portal and downloaded products, including your Z Card. The fact that you may choose not to use the materials moving forward does not change the fact that the products have been provided to you and retain their value. Your decision to postpone or discontinue your modeling journey does not eliminate the financial obligation associated with the completed products and services. We also want to clarify that Studio 1 is not a modeling agency and does not guarantee jobs, bookings, representation, or income. We provide professional materials, resources, and guidance that clients can use when pursuing opportunities in the industry. That being said, I do want to provide you with a reasonable solution based on your circumstances. As a courtesy, I can offer the following adjustment: $1,000 reduction to your package price After applying the amount you have already paid, your new remaining balance would be $2,550 I can refinance the remaining balance over 18 months Your new monthly payments would be approximately $141.66 per month I believe this is the best solution we can offer given that all of the products and services included in your agreement have already been provided. If you would like to move forward with this adjustment and refinance, please reply confirming, and I will be happy to apply it to your account. Kind Regards, Kendrick
• Kendrick P 2026-08-12 11:09
  Client emailed [email protected] Aug 5, 2026, 10:23?AM (7 days ago) to inquiries ======================================== ESCALATION TO INQUIRIES MAPS TEAM ======================================== Customer: Jezebel G Macias <[email protected]> Subject: null To Email: [email protected] ======================================== ORIGINAL EMAIL ======================================== I’m Jezebel, I would like to note that I had previously sent a message regarding these concerns, but I had not received a response. I also want to clarify that when I initially reviewed and signed off on the photos, I was viewing them quickly on a television screen. At that time, I did not have a clear or detailed view of the images. However, after later accessing them on my phone, I was able to see them more clearly and noticed differences that I had not previously observed. I would like to document that I have not received all of the photos from my session, even though I was informed that I would receive the complete set of images. I would appreciate an update regarding the remaining photos. I also want to express my concerns regarding the quality of the images currently available in my portal. After being able to review them more carefully, I am not satisfied with some of the editing. Certain photos appear overly edited and do not accurately represent my appearance. Additionally, I am unhappy with the makeup outcome, as I feel it did not enhance my features or represent me in the way I expected. I am requesting clarification regarding these concerns and would appreciate a response at your earliest convenience. Thank you. ----------------------------- I emailed Inquiries Studio <[email protected]> 11:08?AM (0 minutes ago) to jezebelm2006 Hello Jezebel, Thank you for reaching out and for providing additional details regarding your concerns. I also apologize that you did not receive a response to your previous message. I understand that reviewing the images on a television screen may not have allowed you to see the photos in the same detail as you were able to on your phone. I appreciate you bringing your concerns to our attention. Regarding the images you believe are missing, I will request that our Production Team upload the complete set of raw images from your session to your portal. This should include the images you have not yet received, as well as the images that are currently available to you. Once they have been uploaded, you should have access to the full set for your review. As for the editing, the images currently provided have been edited according to our industry-standard photography and retouching process. I understand that editing preferences can be subjective, but the images are processed to maintain a professional presentation while remaining appropriate for modeling materials. Regarding the makeup, the light makeup application provided during the session is also consistent with industry standards, particularly for modeling photography, where the goal is generally to maintain a clean and natural appearance that allows the model's features to remain visible. I would also recommend accessing your images directly through the portal rather than reviewing them through a preview on another device. When you go to the Photos tab, select “Download Photos.” This will allow you to download the images in their high-resolution format, which should provide a much clearer representation of the actual image quality. I will also follow up with Production regarding the complete set of raw images so that the missing images can be made available to you. If you continue to have difficulty accessing the images after they are uploaded, please let me know, and I will be happy to assist you. Kind Regards, Kendrick

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8

• Emmanuel R 2026-08-13 09:41
  MAPS Studio: Your unedited images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the “Forgot Password” option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out. 08/17/2026 10:27 - [Aug 17, 2026, 10:27 AM] Natalie: Removed from AI: No reason provided 08/17/2026 15:35 - [Aug 17, 2026, 3:35 PM] Natalie: Removed from AI: No reason provided
• Mariana N 2026-07-28 11:15
  went over next steps, email sent, payment all ok 08/05/2026 10:23 - [Aug 5, 2026, 10:23 AM] Natalie: Jezebel expressed concerns about a previous message, and her issue was escalated for review. 08/10/2026 12:54 - [Aug 10, 2026, 12:54 PM] Natalie: Customer Jezebel requested contract cancellation; we explained it's non-cancellable but offered support options. 08/10/2026 17:27 - [Aug 10, 2026, 5:27 PM] Natalie: Customer Jezebel requested contract cancellation, but it was denied due to binding agreement terms.
• Mariana N 2026-07-28 10:22
  no answer couldnt lvm email sent
• Natalia Granado 2026-07-27 16:54
  Recurring set
• Emmanuel R 2026-07-27 16:50
  MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Please note that the files may take up to an hour to populate from the time this message is sent out.
• Steph A 2026-07-27 15:14
  speaks spanish and prefers to speak spanish. gave to mana
• Dalis F 2026-07-16 18:45
  I just spoke to her mom Jesenia / Her phone # is: 917-628-4403 / I explained to her our process and she's excited and looking forward to her daughter's photoshoot / Mom is a lawyer from Ecuador / Mama trabaja actualmente para una empresa de Restaurante y Cafeteria, que la envia para diferentes lugares / Ella se encarga de la cocina y preparar comida / Ella trabaja tiempo parcial (PART TIME) Dalis F - 07/22/2026 12:16 - Changed confirmed from No to Full
• Dalis F 2026-07-16 13:52
  She has NO Modeling Experience / Saw Us on SM / She's been approached several times by people saying that she has potential / She's done photoshoots, but not professionally / She speaks Spanish and prefers to speak Spanish on the day / She's 5'1" / She's from Ecuador / She's a student at Baruch College Majoring in Finance / She's currently unemployed and hopes to work as a model / She hopes to work for modeling campaigns and do professional photoshoots / Mom's name is Jesenia Mieles / Mom will be at the studio to support her / She knows we're not an agency / She's aware that packages start at $399 / She's aware that has to make a financial decision on the day of the photoshoot