Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $3,550 outstanding.

Correspondence with the client 6 — emails and anything quoted back, in full

• Alejandro P 2026-08-14 14:49
  The client emailed: Brandi Hunter Aug 7, 2026, 6:14?PM (7 days ago) to me Dear USA Models, I am writing to formally request the cancellation of the agreement that I entered into with USA Models regarding my daughter. During the Zoom call, Alex went over the information with me while the documents were displayed on the television/computer screen in front of me. He did not read or explain all of the terms and conditions of the documents I was signing. Instead, he explained the opportunity to me in a way that led me to believe that USA Models would help my daughter pursue a modeling career and guide her through the process. I was told that there would be a place where I could access and find auditions and opportunities for my daughter to make money. I was also led to believe that there would be mentors and guidance available to help her, and that if she obtained work through these opportunities, USA Models would receive a percentage of what she earned. Based on what Alex explained to me during the Zoom call, I believed that USA Models would provide the guidance and resources necessary to help my daughter get started in the modeling industry. I relied on those representations when I agreed to sign the documents. Afterward, I received an email containing the documents I had signed and was finally able to review the terms and conditions myself. I was extremely concerned to discover that the written agreement states that USA Models is not a modeling agency and does not find jobs for its clients. That is not what I understood I was agreeing to based on what was explained to me during the Zoom call. I was not clearly informed that USA Models would not be finding modeling work or functioning as a modeling agency. Had those limitations been clearly explained to me before I signed, I would not have entered into this agreement. I feel that I was pressured into signing the agreement based on information that was not consistent with the actual terms and conditions. I believe the services that were represented to me during the sales presentation are not being provided as I understood they would be. At this point, I do not know where to begin to help my daughter find legitimate modeling opportunities or an agent, despite being led to believe that this guidance and assistance would be available through USA Models. For these reasons, I am requesting that this agreement be cancelled immediately. I do not wish to continue with the agreement or incur any additional charges or obligations. I would prefer to resolve this matter directly and professionally. However, if USA Models refuses to cancel the agreement, I will provide the agreement, correspondence, and information regarding the Zoom presentation to my attorney and have my attorney contact your company regarding this matter. Please provide me with written confirmation that the agreement has been cancelled and that no further charges or obligations will be pursued against me. Thanks Brandi //////////// I emailed: Inquiries Studio 2:47?PM (0 minutes ago) to Brandi Hello Brandi, Thank you for your email, and I apologize for the delayed response. I want to clarify that while we provide professional materials, guidance, and industry resources to support your daughter’s development, we do not directly provide or guarantee job opportunities, bookings, or placements. The modeling industry is highly competitive, and results can vary based on individual effort, consistency, market conditions, and other external factors. While Studio 1 does not operate as a modeling agency, we provide clients with professional materials, industry resources, guidance, assistance, and ongoing support designed to help them independently pursue modeling opportunities. Our role is to provide the tools and direction necessary to help navigate the industry; we do not act as an agent or directly book work on a client’s behalf. The services provided by our company are clearly outlined in the signed agreement and were also discussed prior to your purchase. Additionally, the outreach email sent before the photoshoot provides information regarding the scope of our services and what we provide as a company. Our review and support are based on the terms contained in the signed agreement, which serves as the official record of the services and obligations agreed upon. image.png That being said, we would like to work toward an amicable resolution. As previously discussed, we encourage you to reconsider the reduction option that has been offered. This option is intended to address your concerns while allowing your daughter to retain the applicable materials and resources. We believe the reduction offer provides a reasonable resolution given the terms of the agreement and the services associated with the account. Please let me know if you would like to move forward with the reduction option or if you have any additional questions or concerns. Kind regards, Alejandro
• Irving S 2026-08-12 13:49
  Brandi Hunter <[email protected]> Aug 3, 2026, 2:30?PM (9 days ago) to me So where do you go to apply for modeling positions that are available? Hi Brandi, You? will be using the Casting Websites to look for work in your area as well as outlying areas. That information is in the email I sent earlier today. Choose a casting website, subscribe, and then you will be able to look for work for Paige. Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
• Irving S 2026-08-12 13:04
  Called for outreach, left VM - Sent next steps email. - IS Hi there, Brandi & Paige, I hope you’re doing well! I wanted to share a few helpful resources now that you have your portfolio and images. This will guide you through your next steps and help you start applying to casting opportunities. First, here’s a quick video that walks you through how to create your résumé: https://www.youtube.com/watch?v=EwZUh16Q_oA Please also review the attachments included, as they cover everything we discussed—along with important details from your Casting Guide. For getting started with casting, here are a few platforms you can explore: https://www.castingnetworks.com/ https://www.centralcasting.com/ https://www.backstage.com/ We recommend trying to do background extra work as well through local casting opportunities and Facebook groups. These are widely used platforms where you can find casting opportunities and begin submitting yourself for roles. I also recommend checking casting calls on social media, especially Facebook groups and Instagram. On Instagram, you can search and follow these Nashville-based hashtags to find opportunities: #nashvillemodels #nashvillemodel #nashvillecasting #castingcallnashville #nashvillephotographer Be sure to click on the “Recent” tab when searching hashtags so you can find the latest casting calls and photographers currently booking. Recommended Agencies: https://www.amaxtalent.com/ https://theblockagency.com/ https://www.theavenueagency.com/ https://www.gagetalent.com/ https://www.heymantalent.com/ https://www.nashvillefashionweek.com/contact When applying to the agencies, make sure to use ONLY the pictures from the (FIRST LOOK). The white t-shirt & jeans. If you use any other pictures, they will disqualify the application. Subject: Follow-Up Regarding Modeling Application Dear [Agency Name/Agent’s Name], I hope you are doing well. I am reaching out to follow up on my {Son's, Daughter's, or Mine} modeling application and to see if there are any updates regarding the status of my submission. I remain very interested in the opportunity to be considered by your agency and would appreciate any feedback or next steps you may be able to provide. I would be happy to provide any additional information, photos, or materials needed for your review. Thank you for your time and consideration. I look forward to the possibility of working with your team and hearing from you soon. Kind regards, [Your Name] [Your Phone Number] [Your Email Address] [Your Resume] Resume Tips You can use Canva to create both your resume and cover letter—just choose a template to get started: https://www.canva.com/learn/how-to-canva-beginners-guide Include any modeling or acting experience you have If you’re new, highlight relevant skills, hobbies, or interests Keep your resume to one page (separate document) Save everything as a PDF before submitting You can always update your resume as you gain more experience Consistency is key—continue applying, stay active, and keep your materials updated. If you have any questions, feel free to reach out. I’m happy to help. Kind regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
• Alejandro P 2026-08-07 09:45
  The client emailed: Paige Hunter ALEJANDRO Brandi Hunter <[email protected]> Mon, Aug 3, 2:30?PM (4 days ago) to me So where do you go to apply for modeling positions that are available? //////// put it on Irving Box for Box
• Alejandro P 2026-08-06 12:56
  CONTRACT ISSUE: Client Name: Brandi Hunter Model Name: Paige Hunter REF# N4025812 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/02/2026 Date of Complaint: 08/03/2026 Sales Sheet: Y /////////////// The client emalied: Request to voild contract ALEJANDRO Brandi Hunter <[email protected]> Mon, Aug 3, 5:35?PM (3 days ago) to me Good afternoon, After consulting with my attorney, I hereby request that the contract I signed be declared null and void. The contract was presented via Zoom rather than in person. The terms were not adequately explained, and I was not provided sufficient time or opportunity to review the agreement in full prior to execution. I was instructed to sign during the call without a complete review of the document. I acknowledge the $450 payment for the photo shoot. I have confirmed with another agency in Lexington, Kentucky, that this is a standard professional photography fee. You may retain the $450 as payment for services rendered, and I am not requesting a refund of that amount. Accordingly, I request written confirmation that the contract has been canceled and treated as void. Thank you for your prompt attention to this matter. I look forward to your written response. Sincerely Brandi Hunter /////////////// I replied: Inquiries Studio 4:52?PM (0 minutes ago) to Brandi Send scheduled for 4:52?PM Hello Brandi, Thank you for sharing your concerns regarding your experience. We take all feedback seriously and would like to address your concerns regarding your claim of feeling pressured into signing the agreement. At Studio1, we strive to ensure that all clients are informed of their options and have the opportunity to make their own decisions. Please note that clients are not required to purchase or sign an agreement during their visit. Additionally, clients have the option to leave the studio and request a full refund of their $50 booking deposit if they decide not to move forward. By signing the agreement, you acknowledged the terms and conditions, including the non-cancellable nature of the package. Since the agreement was signed, Studio1 has proceeded with fulfilling the services and materials outlined in your package. These services include your professional portfolio materials, images, model guide, website, and other resources designed to support your modeling goals. We understand that you may have concerns about your decision; however, this does not change the value of the services and resources that have already been prepared and provided. That being said, our Production Team has already begun working on your website. However, the creation of your Z-Card has not yet started. As a resolution, we are willing to remove the Z-Card from your package. You will still receive your images, Model Guide, website, and mentorship, with a revised package total of $2,500. The amount you have already paid, totaling $450, will be applied toward this adjusted package. Your remaining balance would be $2,050, which can be financed over 12 monthly payments of $170.83. If you would like to accept this offer, please reply directly to this email, and I will update your account accordingly. I encourage you to review the reduction offer outlined in this email thread. We believe this provides a reasonable resolution considering the terms of the agreement and the services already initiated. Please let me know if you have any questions. Kind regards, Alejandro
• Kendrick P 2026-08-04 12:15
  Client emailed Brandi Hunter <[email protected]> Mon, Aug 3, 2:30?PM (21 hours ago) to me So where do you go to apply for modeling positions that are available? ------------------------- Brandi Hunter <[email protected]> Mon, Aug 3, 5:35?PM (18 hours ago) to me Good afternoon, After consulting with my attorney, I hereby request that the contract I signed be declared null and void. The contract was presented via Zoom rather than in person. The terms were not adequately explained, and I was not provided sufficient time or opportunity to review the agreement in full prior to execution. I was instructed to sign during the call without a complete review of the document. I acknowledge the $450 payment for the photo shoot. I have confirmed with another agency in Lexington, Kentucky, that this is a standard professional photography fee. You may retain the $450 as payment for services rendered, and I am not requesting a refund of that amount. Accordingly, I request written confirmation that the contract has been canceled and treated as void. Thank you for your prompt attention to this matter. I look forward to your written response. Sincerely Brandi Hunter ------------------------- Put in Alejandro Box 08/04/2026 12:15 - [Aug 4, 2026, 12:15 PM] Natalie: Removed from AI: No reason provided 08/04/2026 13:13 - [Aug 4, 2026, 1:13 PM] Natalie: Removed from AI: No reason provided

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 3

• Natalia Granado 2026-08-03 15:01
  Recurring set
• Emmanuel R 2026-08-03 13:33
  Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Please note that the files may take up to an hour to populate from the time this message is sent out.
• Lisa M 2026-07-30 12:44
  Paige is a 14-year-old who is ambitious, driven, and always eager to take on new challenges. She is outgoing, intelligent, and loves school, with math being her favorite subject. Paige enjoys learning and approaches everything she does with enthusiasm and determination. She has a passion for the outdoors and enjoys activities such as kayaking, visiting water parks, playing basketball and volleyball, and spending time outside. She also enjoys training and staying active. Paige has always loved dressing up, taking pictures, and expressing her personality through fashion. She is excited about the opportunity to explore modeling, learn new skills, and gain confidence while having fun. Paige's mother, Brandi, will be accompanying her to the photoshoot. Brandi is a property manager who oversees two apartment communities and is excited to support Paige throughout this experience. Lisa M - 07/30/2026 12:44 - Changed confirmed from No to Full