Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Correspondence with the client 4 — emails and anything quoted back, in full

• Alejandro P 2026-08-03 16:08
  The client emailed: Lesleigh Redavid Jul 30, 2026, 1:50?PM (4 days ago) to me I appreciate a refund of $2000, but must share that I feel that I was mislead from the start. I purchased a ‘lifetime’ package to have your group help me go over contracts, evaluate job offers and reach out with any question in addition to ’tons of job postings. Often there is no response to email or phone calls back for days if at all. What I have is a website that is basic and I can pay someone to make for me and you still didn’t get the Z card to me. I was told the template was something I can download and print myself so can’t understand how that is ‘in production’ and not something offered in the discounted/refund price of $2000. I would appreciate the Z card template included in this price. ///////////// I replied: Inquiries Studio <[email protected]> 4:07?PM (0 minutes ago) to Lesleigh Hi Lesleigh, Thank you for your email, and I apologize for the delayed response. I understand your concerns, and as I mentioned previously, we sincerely apologize for the misunderstanding. We have offered a 50% reduction from the original package price; however, to provide this discount, we do need to reduce the contents of the package accordingly. Additionally, the offer verification service is available to you with no expiration date. You may still use this service at any time by sending us any modeling or talent offer, contract, or agreement you receive. We will review it for you, identify any potential red flags, and provide our guidance. I encourage you to carefully review the reduction offer outlined in this email thread. I believe you will find that it is a fair and reasonable resolution in light of the legally binding terms of the agreement. Please let me know if you have any questions or how you would like to proceed. Kind regards, Alejandro
• Alejandro P 2026-07-28 12:31
  CONTRACT ISSUE: Client Name: LESLEIGH REDAVID Model Name: Maddox Fincher REF# F4004667 Total Package Amount: $4050 Amount to date: $4050 Date of Shoot: 07/17/2026 Date of Complaint: 07/23/2026 Sales Sheet: Y ///////////// The client emailed: Lesleigh Redavid Attachments Jul 23, 2026, 9:56?PM (5 days ago) to me, Studio I am writing to request a refund and to take down his personal website immediately. After consulting our lawyer it seems the site shouldn’t even have his name and has no protections in place. I paid $4000 to get an ‘extensive list' of websites and job postings to search through. So far the videos name websites that I have to pay to join in addition to what I have already paid your. It was discussed with us that since Maddox is a brand new free lance model we should apply to multiple sites/opportunities. I thought you provided me with all local opportunities to go thru based on age, etc. I am doing all of the work on my own. I will pay for his photos only. I was told during the booking call that my $50 deposit would be refunded to me after showing up for the appointment (to reserve my spot) and it was not. Please apply the $4000 refund to the card for the website and ‘guidance'. I agree to pay $349 for the photos as I should have been refunded the $50 from my original booking payment (the photos were $399). You can refund my card for $3,651.00. Please confirm receipt of this immediately. Lesleigh Redavid /////////// I replied: Inquiries Studio 12:30?PM (0 minutes ago) to Lesleigh Hello Lesleigh, Thank you for your email. Kindly note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation. Our Production Team has already commenced work on your website; however, the creation of your Z-card has not yet begun. In light of this, we are willing to remove the Z-card from your portfolio package. You will still receive your images, Model Guide, and website for a revised total of $2,000. Additionally, to address your concerns regarding the website, please understand that it is standard within the industry to use a model’s full name for portfolio websites. However, if you would prefer to use a stage name or make changes to the URL address, we can assist with updating the information on both your website and Z-card if you decide to keep it. Regarding casting websites, please note that many platforms operate through paid subscriptions, which is standard within the industry. These platforms charge a fee to provide access to casting opportunities and help with the screening and organization of available projects, which can help reduce exposure to potential scams. I would also like to clarify that we are a professional photography and modeling development studio that provides clients with industry-standard images, portfolio materials, and educational resources designed to support their pursuit of opportunities within the modeling industry. We do not book jobs, represent talent, or operate as a modeling agency. Our role is to provide the professional tools and guidance that can help clients approach agencies, casting platforms, and independent opportunities more effectively. The services and materials provided by our company are clearly outlined in your signed agreement and were also discussed during your consultation prior to purchase. Additionally, the outreach email sent to you before your photo shoot explains the scope of our services and what we provide as a company. I highly recommend that you review the reduction offer outlined in this email thread. I believe you will find this option to be a reasonable resolution considering the terms of the agreement. Please let me know if you have any questions or concerns, and I will be happy to assist you. Kind regards, Alejandro Kind Regards,
• Ronnie K 2026-07-24 08:39
  Client sent email: Lesleigh Redavid <[email protected]> Attachments Jul 23, 2026, 9:56?PM (10 hours ago) to Studio, me I am writing to request a refund and to take down his personal website immediately. After consulting our lawyer it seems the site shouldn’t even have his name and has no protections in place. I paid $4000 to get an ‘extensive list' of websites and job postings to search through. So far the videos name websites that I have to pay to join in addition to what I have already paid your. It was discussed with us that since Maddox is a brand new free lance model we should apply to multiple sites/opportunities. I thought you provided me with all local opportunities to go thru based on age, etc. I am doing all of the work on my own. I will pay for his photos only. I was told during the booking call that my $50 deposit would be refunded to me after showing up for the appointment (to reserve my spot) and it was not. Please apply the $4000 refund to the card for the website and ‘guidance'. I agree to pay $349 for the photos as I should have been refunded the $50 from my original booking payment (the photos were $399). You can refund my card for $3,651.00. Please confirm receipt of this immediately. Lesleigh Redavid /// Forward to Inquiries
• Tyesha H 2026-07-23 09:34
  Client emailed: Lesleigh Redavid Jul 22, 2026, 10:09?PM (11 hours ago) to me I still can’t find the Z-card template. Also- so far the sites sent on the talent guide I have to pay for. haven’t had a call yet from the outreach team. ------------------- Info given to Mana to follow up ------------------- I emailed: Inquiries Studio 9:33?AM (0 minutes ago) to Lesleigh Hello Lesleigh, Thank you for reaching out! I wanted to let you know that your Z-card is currently in production. It typically takes 3–4 weeks for our production team to complete it and upload it to your client portal. As soon as it's ready, you'll be able to access it there. I also checked on the outreach process, and one of my team members contacted you yesterday afternoon. They left you a voicemail and also sent you an email, but I'm sorry you weren't able to connect. I'll have Mana call you back so she can go over the next steps, answer any questions you may have, and discuss the casting sites, including what to expect regarding paid and free platforms. We look forward to speaking with you soon! Kind Regards, Tyesha

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11

• Kendrick P 2026-08-04 10:38
  Lesleigh Redavid 9:50?AM (46 minutes ago) to me We had an interview call from YGL Clothing brand (owner Aaron Owens) asking for a $199 PayPal to be a clothing brand ambassador. Is this typical to get a job? He does have walmart clothing online and instagram. FWD to Mana 08/04/2026 10:46 - [Aug 4, 2026, 10:46 AM] Natalie: Removed from AI: No reason provided 08/05/2026 10:40 - [Aug 5, 2026, 10:40 AM] Natalie: Removed from AI: No reason provided
• Mariana N 2026-07-24 10:46
  tried to go over next steps but she said that he had been sending emails regarding cancellation. i let her know that i did try reaching her on the 22, she said that she had not received a voicemail and she's no longer interested in receiving next steps (?) so i just let her know that inquiries will get back to her towards the end of the day.
• Mariana N 2026-07-22 15:38
  no answer couldnt lvm email sent
• David M 2026-07-20 14:14
  Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
• Lee F 2026-07-17 14:55
  Package saved 07/20/2026 12:12 - [Jul 20, 2026, 12:12 PM] Natalie (Edited): Customer asked for a job website list; we provided it in the Talent Guide and mentioned a follow-up call.
• Lee F 2026-07-17 14:51
  Client called in requesting to downgrade her package She asked to downgrade to the images only She claims that she thought this something different and just doesn't want to proceed
• Lee F 2026-07-17 14:50
  same day cancelation
• Audra T 2026-07-17 11:52
  Great job! Grandma asked me a lot of questions. Tons. They are happy. went over contract, thank you!!
• Celeste N 2026-07-13 11:27
  MOST OF OUTFITS ARE READY HAIRCUTS TOOTH EXTRACTED 2 DAYS BEFORE THE SHOOT I MENTIONED IF SHE WOULD LIKE TO RESCHEDULE MOM SAYS HE SHOULD BE FINE FOR NOW Celeste N - 07/13/2026 11:27 - Changed confirmed from No to Full
• Celeste N 2026-07-02 15:42
  NO ALLERGIES
• Celeste N 2026-07-02 15:41
  MADDOX IS SUPER TALL HE COULD BE 5'0 SIZE 8 SNEAKER SOCCER AND BASKETBALL DOES INTO THE WOODS VACATION HE JUST GO A BEARDED DRAGON ADOPTED 7 YR OLD SUPER FRIENDLY REPTILE