Evidence gathered 2026-09-19

How they pay

Correspondence with the client 4 — emails and anything quoted back, in full

• Kendrick P 2026-07-31 09:44
  Client emailed Walney Pereira Wed, Jul 29, 6:56?PM (2 days ago) to me Here is my question: when I signed up and made the payments—based on the amounts I was quoted—I was told I would receive assistance. I was told they would help me set up my Instagram (which is already done) and that the person would assist me with the rest, getting my portfolio and website ready for me. ---------------------------- Walney Pereira Wed, Jul 29, 6:57?PM (2 days ago) to me I sent an email, but I haven't received a reply, and I can't access the portfolio. It’s been nearly 20 days since I made the payment and signed up, yet I still have nothing regarding the Alice site. I would like someone to assist me or answer my emails and guide me through the process step-by-step, as agreed upon when I made the payment and registration. ----------------------------- Walney Pereira Jul 29, 2026, 6:59?PM (2 days ago) to me Because when I was speaking with the person who assisted me at the agency in New York, I mentioned that we didn't have much experience in this field—or with the process Alice was going to go through—and she said she would provide full support. --------------------------- I emailed Inquiries Studio 9:42?AM (1 minute ago) to Walney Hello Walney, Thank you for your email. I would like to clarify that we do provide guidance and support throughout the modeling process. However, we do not create or manage clients' social media accounts, such as Instagram. We are happy to provide advice and best practices on how to use social media effectively to promote yourself and increase your visibility, but setting up and managing the account is the client's responsibility. According to our records, your website and full selection of images were completed and delivered on 06/29/2026 and are available for you through your client portal. Regarding the guidance you referenced, this is provided by our Outreach Team. After reviewing your account, I can see that two different members of our Outreach Team have already attempted to contact you to provide the step-by-step guidance and support included with your package. If you were unable to connect with them, I would be happy to have them reach out to you again. Our Outreach Team is responsible for walking you through the next steps, answering your questions, and helping you understand how to use your portfolio, website, and other resources to pursue opportunities within the industry. They have also sent you emails. I encourage you to check your inbox, as well as your spam or junk folder, as those emails include their direct contact information and instructions for scheduling or continuing your guidance. If you are still unable to locate those emails or need any additional assistance, please let me know, and I will be happy to help. Kind Regards, Kendrick 08/03/2026 10:19 - [Aug 3, 2026, 10:19 AM] Natalie: Customer requested guidance on a portfolio; issue escalated to the Inquiries MAPS team for review. 08/04/2026 09:21 - [Aug 4, 2026, 9:21 AM] Natalie: Customer asked for an update, and the inquiry was escalated to the MAPS team for review. 08/04/2026 09:21 - [Aug 4, 2026, 9:21 AM] Natalie: Removed from AI: Escalated to Inquiries MAPS - AI stopped by reviewer 08/04/2026 15:25 - [Aug 4, 2026, 3:25 PM] Natalie: Customer requested pricing guidance for a service; issue escalated to the Inquiries MAPS team. 08/04/2026 15:25 - [Aug 4, 2026, 3:25 PM] Natalie: Removed from AI: Escalated to Inquiries MAPS - AI stopped by reviewer
• Kendrick P 2026-07-29 15:49
  I emailed Inquiries Studio <[email protected]> 3:49?PM (0 minutes ago) to Walney Hello Walney, Thank you for reaching out. I understand that you have some questions and concerns that you would like to discuss, and I would be more than happy to assist you. Please feel free to reply directly to this email with the details of your concerns, or give us a call at your convenience. I will be happy to review everything with you and provide any clarification or assistance you may need. I look forward to hearing from you. Kind Regards, Kendrick
• Alejandro P 2026-07-14 10:52
  The client emailed: Hi , good evening we created Alice’s instagram account.I sent a photo with her information Inbox MAPS Kelly Pereira Attachments Jul 11, 2026, 8:26?PM (3 days ago) to Inquir ///////// I replied and FWd the email to Production; Inquiries Studio 10:50?AM (0 minutes ago) to Kelly Hello Kelly, I have forwarded your request to our Production Department so they can add it to their materials. Please let me know if you have any questions or concerns. I will be happy to assist you. Kind regards, Alejandro
• Alejandro P 2026-06-30 17:19
  The client emailed: Hey good night I’m Alice Reis, how can I have access to the photos ? MAPS Kelly Pereira <[email protected]> Mon, Jun 29, 8:35?PM (20 hours ago) to inquiries Enviado do meu iPhone ////////// Fwd to production

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 16

• Adi B 2026-08-06 05:36
  Maps Studio: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
• Mariana N 2026-07-16 16:45
  no answer lvm email sent, i translated my email to portuguese to make it easier and added a little note: P.S.: Para futuras comunicações, recomendamos gentilmente que utilize um tradutor adulto ou um serviço de tradução ao entrar em contato conosco. Isso ajuda a garantir que todas as informações sejam comunicadas de forma clara e precisa, permitindo que possamos oferecer a melhor assistência possível e evitar qualquer mal-entendido.
• Alejandro P 2026-07-16 13:11
  The client emalied: Hi what’s the next step after creating an instagram account Inbox MAPS Kelly Pereira Tue, Jul 14, 3:30?PM (2 days ago) to Inquiries Enviado do meu iPhone //////// Fwd to Mana since I think she would be a better person becuase of the language barriers
• Emmanuel R 2026-07-15 12:32
  MAPS Studio: This is the Production Department. We received the photos of Alices instagram. Though they did not include the actual account name. Could you provide that?
• Steph A 2026-07-14 16:34
  sent next steps in portuguese as well
• Steph A 2026-07-14 15:28
  very hard call/ had the 12 yr old translating.. I dont think they understand why they have to find the jobs, i asked if there is a parent in the house that speaks english or spanish, they said no discussed, sent next steps
• Kendrick P 2026-07-14 15:14
  Client called in saying they are looking for next steps and what they should do after creating an Instagram. I explained to her that there are more things that she can do to find opportunities other than using Instagram; for example, going to networking events or applying to multiple places. FWD to Steph for further assistance.
• Kendrick P 2026-07-07 11:29
  Needed help getting into the portal. I guided them to the reset password option and told them to reset the password. They said they would call back if they needed more assistance.
• Alejandro P 2026-07-01 12:52
  The client texted: How do I access these photos? I haven't registered with an email and password yet. //////// I replied: For security purposes, we do not have access to your password. If this is your first time logging in, to create or reset your password Using your emailed as the username.
• Emmanuel R 2026-07-01 10:09
  MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is your email.
• Mariana N 2026-07-01 09:50
  i was able to reach dad. he speaks portuguese only, he gave me moms phone number but she didnt answer. her number is 6093325809
• Natalia Granado 2026-06-29 16:04
  Recurring set
• Mariana N 2026-06-29 14:16
  no answer couldnt lvm email sent
• Emmanuel R 2026-06-29 13:44
  MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
• Scott T 2026-06-11 13:18
  Scott T - 06/11/2026 13:18 - Changed confirmed from Attempted to Full
• Ronnie K 2026-05-22 09:33
  Client texted: (Original Portuguese) 6:47 PM Boa tarde eu estava conferindo o endereço que me passaram depois que eu fiz o pagamento e da inscrição e confirmei a data. me falaram da outra vez que liguei que era em Nova York o endereço da das fotos. e esse endereço é de outro lugar, está correto. 6:49 PM Porque eu moro em harrisburg esse endereço aí, é de Tennessee para mim é muito fora de rota, Muito longe . 6:52 PM (English) 6:47 PM Good afternoon, I was checking the address they gave me after I made the payment and registration and confirmed the date. They told me the last time I called that the address in the photos was in New York. And this address is for another place, is it correct? 6:49 PM Because I live in Harrisburg, that address is in Tennessee, it's very out of my way, very far. 6:52 PM /// Forward to booker Scott T - 06/09/2026 12:45 - Changed confirmed from No to Attempted