← Back to the board
Wants a refund

Claudia Gallagher D4034676

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$50
held by Elly R — because they replied last, on 2026-08-25. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Claudia Gallagher
Claudia Gallagher
Dallas
Elly R
—
2026-08-25
$50
$100
$50
26d ago
26d ago
Not recorded
crm-note

What has happened so far

Claudia Gallagher complained on 2026-08-25 — 26 days ago. They signed for $50 and have paid $100. It sits with Elly R — because they replied last, not because they picked it up. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 Elly R Very big language barrier here, client had translator but still hard. She can not make ANY decisions without her husband. She is doing the 2 images with deposit and is crystal clear with the
  3. 2026-08-25 intake scan logged on the desk
  4. 2026-08-11 Bari M Courtesy reschedule due to the earthquake in Colombia
  5. 2026-08-11 Hanna L Good morning. I’m writing to let you know that I won’t be able to make it due to an unforeseen issue; could we please reschedule the appointment? I had to travel to Colombia because of an ea
  6. 2026-08-04 Hanna L She is originally from Colombia. Has 3 children. Modeled when she was younger. Wants to start modeling professional and super excited for this opportunity. She enjoys spending time with her
Refund
Elly R - 08/25/2026 15:26 Very big language barrier here, client had translator but still hard. She can not make ANY decisions without her husband. She is doing the 2 images with deposit and is crystal clear with the translator today that is not refunded and will receive 2 images

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

No Square customer carries this reference.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Elly R 2026-08-25 15:26
    Very big language barrier here, client had translator but still hard. She can not make ANY decisions without her husband. She is doing the 2 images with deposit and is crystal clear with the translator today that is not refunded and will receive 2 images
  • Bari M 2026-08-11 12:17
    Courtesy reschedule due to the earthquake in Colombia
  • Hanna L 2026-08-11 12:15
    Good morning. I’m writing to let you know that I won’t be able to make it due to an unforeseen issue; could we please reschedule the appointment? I had to travel to Colombia because of an earthquake there that affected my family. Please let me know a date within that timeframe. Thank you very much.
  • Hanna L 2026-08-04 17:57
    She is originally from Colombia. Has 3 children. Modeled when she was younger. Wants to start modeling professional and super excited for this opportunity. She enjoys spending time with her children. Loves fashion and dressing up along with makeup and hair. Knows it's 4 hours and packages start at 399. We are not the Agency. Hanna L - 08/07/2026 10:59 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

Pick your name at the top of the page to work this case.