Client emailed
ARCHI JINAL PATEL
Aug 4, 2026, 2:48?PM (13 days ago)
to Jinal, me
Dear USA Models Team,
I hope you are doing well.
I am writing to express my deep disappointment with the experience we have had since signing up with USA Models.
When we attended the consultation, we were given the impression that this would be much more than just a photoshoot. We were promised ongoing guidance, support, industry opportunities, assistance with finding work, social media support, notifications of suitable listings in our area, and continued communication throughout the process. These commitments were a significant factor in our decision to proceed.
Unfortunately, since the photoshoot, there has been little to no communication or support from your team. At this stage, it feels as though all we have received is a photoshoot and a profile on a website. While we appreciate the photographs, it is extremely difficult to understand how a package valued at approximately $4,000 can be justified when the services that were presented to us have not been delivered.
Had we simply wanted professional photographs, we could have arranged a photoshoot independently for a fraction of the cost. The value of this package was presented as the ongoing representation, mentoring, support, and opportunities that would follow, and sadly that has not been our experience.
We are a family that has only recently relocated to the United States, and every dollar is important to us. We made a significant financial commitment based on the expectations that were set during our meeting, even borrowing money from a friend to make this possible because we believed it would be a worthwhile investment in our daughter’s future.
At this point, I genuinely feel that we have not received the level of service that was promised, and I am extremely disappointed.
Given the circumstances, I would like to know whether it is possible to withdraw from this agreement and cancel the remaining financial commitment. I hope you can appreciate our situation and consider this request compassionately. We entered this agreement in good faith based on the expectations that were communicated to us, but unfortunately those expectations have not been met.
I would appreciate your prompt response and hope we can resolve this matter fairly and amicably.
Kind Regards,
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ARCHI JINAL PATEL
Aug 5, 2026, 11:19?AM (12 days ago)
to mana.studio.one, STUDIO, me
Hi Team
I am requesting an urgent update on my email below!
Considering all circumstances and duely noting the value of the package compared to the serivice and support we would like to cancel the contract!
Please respond as soon as possible with the next steps.
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mana.studio.one, STUDIO
Dear Team,
I am writing to request an immediate update regarding the cancellation of my contract. I have not yet received a reply to my previous correspondence on this matter. I have also tried to return calls and it goes to voicemail.
Please process this cancellation and outline the next steps as soon as possible.
Kind Regards,
Archi Patel
[email protected]
6892366386
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ARCHI JINAL PATEL
Aug 10, 2026, 1:30?PM (7 days ago)
to me, mana.studio.one, STUDIO
Dear Team,
I am writing to express my strong dissatisfaction with the lack of communication from your team. Despite my multiple emails and numerous attempts to reach you by phone, my calls continue to go unanswered and go straight to voicemail.
Given this total lack of response and your failure to deliver the promised services, I am demanding the immediate cancellation of my contract.
Please be advised that we will be canceling our direct debit details in the system today to ensure no further payments are processed.
I expect immediate confirmation that this contract has been terminated and that no further charges will be made.
Kind Regards,
Archi Patel
[email protected]
6892366386
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I emailed
Inquiries Studio
2:06?PM (0 minutes ago)
to ARCHI
Hello Archi,
Thank you for taking the time to explain your concerns. We understand your disappointment and appreciate you sharing your experience with us. We also understand that this was a significant financial commitment for your family.
I have reviewed the status of your account, and at this stage, all products included in your package have been delivered and are available to you through your client portal. Our records also show that the products have been accessed and downloaded and are therefore in your possession.
I also want to clarify that we have made efforts to provide you with additional assistance. Three separate members of our Outreach Team have attempted to reach you to offer guidance and support. They have left voicemails and sent follow-up emails to you. We are here to assist you throughout the process; however, if we are not made aware of specific questions, concerns, or difficulties you are experiencing, we are limited in our ability to address them and provide the appropriate assistance.
We encourage you to communicate with us whenever you need guidance so that we have the opportunity to help you properly.
Because the products have already been delivered, we are unable to accommodate a full cancellation of the remaining financial obligation. However, we would like to work with you to make the account more manageable.
As a courtesy, I can offer the following adjustment:
$1,000 reduction to your account
$500 already paid will be applied toward the adjusted balance
New remaining balance: $2,500
The remaining balance can be refinanced over 18 months
New monthly payment: approximately $138.88
We believe this is a significant adjustment and the best solution we can offer based on the current status of the account.
If you would like to move forward with this offer, please reply to confirm, and I will be happy to apply the reduction and refinance for you.
Kind Regards,
Kendrick