← Back to the board
Wants out of the contract · We offered a reduction

Matt Muleta M4037252

Out of the contract Customer service via Voicemail Waiting on the client · 27d not confirmed as a complaint yet
$450
held by Kendrick P — because they replied last, on 2026-08-21. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Matt Muleta
Matt Muleta
Studio 1
Kriss A
—
2026-08-24
$450
$900
$450
27d ago
27d ago
Voicemail
crm-note

What has happened so far

Matt Muleta complained on 2026-08-24 by voicemail — 27 days ago. They signed for $450 and have paid $900. It sits with Kendrick P — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 27 days ago. The ball is with them.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-24 intake scan logged on the desk
  3. 2026-08-21 Kendrick P This client called the same day, saying he no longer wants to move forward and doesn't feel confident that he will find any work. I offered to reduce him to the amount paid for the full sele
  4. 2026-08-21 Kriss A greta job Cindy ! :) thank you :)
  5. 2026-08-14 Cindy D Height: 6'2-6'3 Modeled before: No Did a Photoshoot: Yes, 2017 School pictures What/Who Inspired you: you have the potential Have you taken any steps into the industry: Yes, he applied to ot
Cancel contract, We offered
… STUDIO 1 Inquiries Studio <[email protected]> 9:25?AM (0 minutes ago) to me You received a new voicemail message Info New voicemail message Time: Monday, August 24 2026 9:01 AM From: MATT MULETA (703) 350-6476 Duration: 17 seconds Voicemail box: 329 Transcript: Hey, this is Matt. I just wanted to make sure that I cancelled my contract on Friday because I never got an email saying that I did. You guys said you'd send me an email. I just wanted to know when the voters were getting here because I paid a lot of money for that. Thank you. ----------- fwd to inq

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $450 2 payments, 2026-08-14 to 2026-08-21
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 3
  • Kendrick P 2026-08-21 14:11
    This client called the same day, saying he no longer wants to move forward and doesn't feel confident that he will find any work. I offered to reduce him to the amount paid for the full selection, and he agreed.
  • Kriss A 2026-08-21 11:24
    greta job Cindy ! :) thank you :)
  • Cindy D 2026-08-14 16:38
    Height: 6'2-6'3 Modeled before: No Did a Photoshoot: Yes, 2017 School pictures What/Who Inspired you: you have the potential Have you taken any steps into the industry: Yes, he applied to other agencies What type of modeling: Open to all, Magazine & Commercial Profession: FT- Sells Markerter Sparetime: Online coaching business, meal prep, going for walks playing sports & watching sports Client aware that package start at $399 & needs to prepared to make a financial decision the day of the shoot Summer A - 08/20/2026 15:19 - Changed confirmed from No to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-24

Pick your name at the top of the page to work this case.