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Wants out of the contract

Will Fontaine T4036853

Out of the contract Customer service via Phone Waiting on US · 27d not confirmed as a complaint yet
$50
held by Tyesha H — because they replied last, on 2026-08-24. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Will Fontaine
Will Fontaine
Boston
Naomi W
2026-08-24
2026-08-24
$50
$50
$50
27d ago
27d ago
Phone
crm-note

What has happened so far

Will Fontaine complained on 2026-08-24 by phone — 27 days ago. They signed for $50 and have paid $50, with no instalment plan started. Square has actually taken $450 — $400 more than the ledger shows. It sits with Tyesha H — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 27 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-24 Tyesha H Client called in requesting to cancel He states that he is not in the right place to proceed with this package I asked if he wanted to purchase a few images and he said no Refund issued for
  3. 2026-08-24 Ronnie K Client sent text: Hey it's Will and my parents don't like the idea of this is there anyway I can have the 400 back and opt out I just called them and we aren't in a good place to do this 12:
  4. 2026-08-24 intake scan logged on the desk
  5. 2026-08-14 Cheryl S Spoke with Will who stated that he is very interested in modeling. He stated that people are always telling him he should model. He is very interested in photoshoots and is very excited to s
Cancel contract
Tyesha H - 08/24/2026 13:00 Client called in requesting to cancel He states that he is not in the right place to proceed with this package I asked if he wanted to purchase a few images and he said no Refund issued for $400

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $50 taken up front, $0 outstanding.

never
0 of 0 · $0
0
$50
$0
—
Square has taken $450 2 payments, 2026-08-14 to 2026-08-24
The CRM shows $50 — Square is $400 HIGHER. Check before quoting a balance to this client.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 3
  • Tyesha H 2026-08-24 13:00
    Client called in requesting to cancel He states that he is not in the right place to proceed with this package I asked if he wanted to purchase a few images and he said no Refund issued for $400
  • Ronnie K 2026-08-24 12:50
    Client sent text: Hey it's Will and my parents don't like the idea of this is there anyway I can have the 400 back and opt out I just called them and we aren't in a good place to do this 12:46 PM /// Forward to Inquiries
  • Cheryl S 2026-08-14 12:58
    Spoke with Will who stated that he is very interested in modeling. He stated that people are always telling him he should model. He is very interested in photoshoots and is very excited to see if this is a fit for him. At the moment he is working in Construction full time and on Saturdays he works at a wedding venue. Will be going back to school in September. He also goes to the gym every day. The image that he sent was the most recent picture that he had. He has not taken any steps to get into the modeling industry. He is 6'8" Client is aware that we are not an agency, client is also aware that portfolios start at $399 and a financial decision must be made on the day of the photoshoot. Cheryl S - 08/20/2026 13:17 - Changed confirmed from Full to Attempted Cheryl S - 08/20/2026 13:18 - Changed confirmed from Attempted to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-24

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