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Wants out of the contract · Formal complaint logged

JHONNIEL MEDRANO M4028371

Money back Outreach via Phone Waiting on US · 26d not confirmed as a complaint yet
$4,000
held by Mariana N — because they replied last, on 2026-08-18. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

JHONNIEL MEDRANO
JHONNIEL MEDRANO
Studio 1
Terri M
—
2026-08-21
$4,000
$8,000
$4,000
30d ago
26d ago
Phone
crm-note

What has happened so far

JHONNIEL MEDRANO complained on 2026-08-21 by phone — 30 days ago. They signed for $4,000 and have paid $8,000. It sits with Mariana N — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 26 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-21 intake scan logged on the desk
  3. 2026-08-18 Mariana N client said says that he wants to cancel because he doesnt think it will work, i asked him if had started to apply to the resources sent to him, he said he hasnt been able to.
  4. 2026-08-18 Mariana N client called , i called back, he said he would call back in an hour..
  5. 2026-08-06 Mariana N went over next steps, email sent, all ok
  6. 2026-08-05 Mariana N called at 1pm, he told me he didnt like a couple of his images and he needs assistnace on next steps, he after told me to call him tomorrow at 9am
  7. 2026-08-05 Mariana N said to call him at 1pm today
  8. 2026-08-04 Alejandro P The client called in and requested to know what he is paying for. I explained the materials and services and helped him get into the portal. I advised him to read the guide while he waits fo
  9. 2026-08-03 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  10. 2026-08-02 Terri M yayyyyy great job

2 earlier entries — the whole thread is under Evidence below.

Cancel contract, Complaint form, Refund, Unhappy
Alejandro P - 08/21/2026 16:27 CONTRACT ISSUE: Client Name: JHONNIEL MEDRANO Model Name: JHONNIEL MEDRANO REF# M4028371 Total Package Amount: $4000 Amount to date: $2000 Date of Shoot: 08/02/2026 Date of Complaint: 08/21/2026 Sales Sheet: Y ////////////// The client called in and requested to cancel I explained that he got all of his material but she said he need to help his family in Venezuela because of the earthquake. He said that his family got vey affected with he last one on 08/15/2026. I offer the reduction him to just he images selection. //////////////////// I emailed: Studio 1 Inquiries Studio <[email protected]> 4:26?PM (0 minutes ago) to [email protected] Hola Jhonniel, Fue un placer hablar contigo hoy. Tal …

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $4,000 3 payments, 2026-07-29 to 2026-08-02
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Mariana N 2026-08-18 15:44
    client said says that he wants to cancel because he doesnt think it will work, i asked him if had started to apply to the resources sent to him, he said he hasnt been able to.
  • Mariana N 2026-08-18 13:49
    client called , i called back, he said he would call back in an hour..
  • Mariana N 2026-08-06 09:44
    went over next steps, email sent, all ok
  • Mariana N 2026-08-05 13:34
    called at 1pm, he told me he didnt like a couple of his images and he needs assistnace on next steps, he after told me to call him tomorrow at 9am
  • Mariana N 2026-08-05 12:08
    said to call him at 1pm today
  • Alejandro P 2026-08-04 10:37
    The client called in and requested to know what he is paying for. I explained the materials and services and helped him get into the portal. I advised him to read the guide while he waits for the outreach call.
  • David M 2026-08-03 11:20
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Terri M 2026-08-02 17:08
    yayyyyy great job
  • Jennifer D 2026-07-29 13:22
    He wants to be a model He has never modeled before He is an Engineer full time He loves the model life He takes pictures for instagram He loves fashion Love dressing up He wants to be an actor he is going to be in a movie he has a positive attitude he loves pictures Jennifer D - 07/29/2026 13:22 - Changed confirmed from No to Full
  • Jennifer D 2026-07-29 13:22
    Custom Amount $50.00 JHONNIEL MEDRANO / Jennifer D Total $50.00 Receipt h0MJ Authorization 191393 MasterCard 8861

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-21

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