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Hardship / cannot pay

Neal Goyal F4038853

bucket not set via Not recorded Direction not recorded not confirmed as a complaint yet
$850
held by Audra T — because they replied last, on 2026-08-21. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Neal Goyal
Neal Goyal
Orlando
Audra T
—
2026-08-21
$850
$1,700
$850
30d ago
30d ago
Not recorded
crm-note

What has happened so far

Neal Goyal complained on 2026-08-21 — 30 days ago. They signed for $850 and have paid $1,700. It sits with Audra T — because they replied last, not because they picked it up. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-21 Audra T offered mps 2500 on 12 months.
  3. 2026-08-21 Audra T just lost his job. Can't commit to monthly payments at this time. sent images. went over contract. thank you!
  4. 2026-08-21 intake scan logged on the desk
  5. 2026-08-18 Courteney M No prior professional experience, but has done short films for student projects as his main passion is acting. He has been told in the past that he looks good on camera and wants to give it
Hardship
Audra T - 08/21/2026 17:45 just lost his job. Can't commit to monthly payments at this time. sent images. went over contract. thank you!

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $800 1 payment, 2026-08-21 to 2026-08-21
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 3
  • Audra T 2026-08-21 17:46
    offered mps 2500 on 12 months.
  • Audra T 2026-08-21 17:45
    just lost his job. Can't commit to monthly payments at this time. sent images. went over contract. thank you!
  • Courteney M 2026-08-18 16:23
    No prior professional experience, but has done short films for student projects as his main passion is acting. He has been told in the past that he looks good on camera and wants to give it a try. Currently in between jobs. Hobbies include working out, going to the movies, and reading he wants new book recommendations. Also has a passion for singing but only in private. Did not share street address. Client knows: we are not an agency, packages stat 399, come prepared to make financial decision

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-21

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