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Wants out of the contract · Formal complaint logged

April Littlejohn F4008487

Money back Outreach via Email Waiting on the client · 27d not confirmed as a complaint yet
$4,000
held by Mariana N — because they replied last, on 2026-08-18. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

April Littlejohn
April Littlejohn
Orlando
Audra T
2026-07-29
2026-08-20
$4,000
$450
$4,000
31d ago
27d ago
Email
crm-note

What has happened so far

April Littlejohn complained on 2026-08-20 by email — 31 days ago. They signed for $4,000 and have paid $450, with no instalment plan started. It sits with Mariana N — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 27 days ago. The ball is with them.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-20 intake scan logged on the desk
  3. 2026-08-18 Mariana N client emailed: April Littlejohn 12:12?PM (1 hour ago) to me I want to cancel . (in writing)
  4. 2026-08-18 Mariana N client was very confused indeed. sh had questions about where to start applying. resent next steps email
  5. 2026-08-18 Tyesha H Client called in very confused and needs next steps Info was given to Mana to follow up with next steps
  6. 2026-08-04 Mariana N no answer lvm
  7. 2026-07-30 Natalia Granado Recurring set
  8. 2026-07-30 Mariana N no answer lvm email sent
  9. 2026-07-29 Audra T went over contract. husband paid. thank you!
  10. 2026-07-24 Victoria M April has never done any modeling before. She has always wanted to model and has been told to model. She is currently not working as she has sickle cell and is considered disable but she is

2 earlier entries — the whole thread is under Evidence below.

Cancel contract, Complaint form, Refund, Unhappy
Kendrick P - 08/20/2026 14:33 I emailed Inquiries Studio <[email protected]> 1:25?PM (9 minutes ago) to April Hello April, Thank you for your email. I understand that you and your husband are requesting a refund. At this stage, however, I’m unable to accommodate a full cancellation or refund because the products and services included in your package have already been provided in accordance with the agreement, and you have full access to those products. That said, I would like to offer an option to make the account more manageable moving forward. I can apply a $1,000 reduction to the account, bringing the total package price to $3,000. With the $450 you have already paid, your new remaining ba…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $3,550 outstanding.

never
0 of 0 · $0
0
$450
$3,550
—
Square has taken $400 1 payment, 2026-07-29 to 2026-07-29 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Mariana N 2026-08-18 13:25
    client emailed: April Littlejohn 12:12?PM (1 hour ago) to me I want to cancel .
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Mariana N 2026-08-18 12:03
    client was very confused indeed. sh had questions about where to start applying. resent next steps email
  • Tyesha H 2026-08-18 11:33
    Client called in very confused and needs next steps Info was given to Mana to follow up with next steps
  • Mariana N 2026-08-04 09:33
    no answer lvm
  • Natalia Granado 2026-07-30 12:28
    Recurring set
  • Mariana N 2026-07-30 10:46
    no answer lvm email sent
  • Audra T 2026-07-29 12:43
    went over contract. husband paid. thank you!
  • Victoria M 2026-07-24 16:25
    April has never done any modeling before. She has always wanted to model and has been told to model. She is currently not working as she has sickle cell and is considered disable but she is a housewife (her husband is attending, as well as her mother). He knows she wants to model and is supportive of her. Her son just graduated, so she has the time now. Super excited. They understand we are not an agency and that professional photos are essential for paid opportunities. Support is contingent on passing assessment, with packages starting at $399 and presented on shoot day only. All shoot details and pointers have been shared to ensure a successful start. Victoria M - 07/24/2026 16:25 - Changed confirmed from No to Full
  • Victoria M 2026-07-20 17:12
    Mom is coming instead: Linda Hall
  • Victoria M 2026-07-13 12:44
    Husband: Damion Littlejohn + Son: Josiah Littlejohn

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-20

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