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Formal complaint logged · Asked for a reduction

Edit Racz C3990041

Money off via Email Waiting on US · 26d not confirmed as a complaint yet
$4,000
held by Michael M — because they replied last, on 2026-06-16. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Teodora Racz
Edit Racz
Chicago
Lauren B
2026-06-13
2026-08-20
$4,000
$538
$4,000
31d ago
26d ago
Email
crm-note

What has happened so far

Edit Racz complained on 2026-08-20 by email — 31 days ago. They signed for $4,000 and have paid $538, 1 of 1 instalments. It sits with Michael M — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 26 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-20 intake scan logged on the desk
  3. 2026-06-16 Michael M Went over next steps and sending it via email she is good to go, she wanted to know what she was paying 1k and monthly payments for explained, very nice.
  4. 2026-06-16 Kendrick P Client called in asking to have the account reduced to 1500 I told her I can do that for her, and she would only receive the images. She agreed. Checked with Tyesha before moving forward. -- (in writing)
  5. 2026-06-16 Tyesha H BO Upsell for Viewer BO Upsell Sheet + Ledger + Recurring + Production Emailed client updated contract Original Contract in Vault
  6. 2026-06-15 Natalia Granado Recurring set
  7. 2026-06-15 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  8. 2026-06-13 Lauren B selection for today, she is going to call back to upgrade to the model start package for 4k with 300 additional down.
  9. 2026-06-10 Edmond M Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Edmond M - 06/10/2026 11:35 - Changed confirmed from Attempted to Full
  10. 2026-06-10 Edmond M Attempted confirmed/sent text/left voicemail Edmond M - 06/10/2026 11:10 - Changed confirmed from No to Attempted

1 earlier entries — the whole thread is under Evidence below.

Complaint form, Wants cut, Hardship, Unhappy
Charles C - 08/20/2026 09:19 Client emailed: Hi! Sorry, I lost my job, I will pay on Friday after 2 pm, when they transfer my salary. Thank you for your understanding!

Evidence gathered 2026-09-19

How they pay
2026-07-18 $88
1 of 1 · $88
0
$450
$963
—
Square has taken $488 4 payments, 2026-06-05 to 2026-06-16 · 2 failed · 2 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Kendrick P 2026-06-16 13:27
    Client called in asking to have the account reduced to 1500 I told her I can do that for her, and she would only receive the images. She agreed. Checked with Tyesha before moving forward. ------------------------ Client Name: mom Racz Model Name: Teodora Racz REF# C3990041 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 06/13/26 Date of Complaint: 06/16/26 Sales Sheet: Y ------------------------------ I emailed Inquiries Studio <[email protected]> 1:26?PM (0 minutes ago) to racz76edit Hello Teodora, Thank you for your call. As discussed, we have adjusted your account to reflect the $1,500 package. The remaining balance is $1,050, taking into account the $450 already paid. The revised monthly payment is $87.50, and you will receive the full selection of images included in your package. If you have any further questions or concerns, please feel free to reach out to us. Kind Regards, Kendrick ------------------------------ Finance + Sales sheet + Recurrimg + production sheet + Ledger + CI
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Michael M 2026-06-16 14:48
    Went over next steps and sending it via email she is good to go, she wanted to know what she was paying 1k and monthly payments for explained, very nice.
  • Tyesha H 2026-06-16 12:07
    BO Upsell for Viewer BO Upsell Sheet + Ledger + Recurring + Production Emailed client updated contract Original Contract in Vault
  • Natalia Granado 2026-06-15 16:22
    Recurring set
  • Emmanuel R 2026-06-15 11:46
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Lauren B 2026-06-13 13:32
    selection for today, she is going to call back to upgrade to the model start package for 4k with 300 additional down.
  • Edmond M 2026-06-10 11:35
    Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Edmond M - 06/10/2026 11:35 - Changed confirmed from Attempted to Full
  • Edmond M 2026-06-10 11:10
    Attempted confirmed/sent text/left voicemail Edmond M - 06/10/2026 11:10 - Changed confirmed from No to Attempted
  • Edmond M 2026-06-05 17:30
    mom is a ft babysitter and she will be attending... teodora loves to sing, art, cook, bake, and hang out with her friends... she has always had a assion for modeling.. knows packages start at $399 knows decision needs to be made knows we are not an agency

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-20

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