← Back to the board
Asked for a reduction

Julian Lugo H2799765

Money off Customer service via Voicemail Waiting on the client · 31d not confirmed as a complaint yet
$3,000
held by Kendrick P — because they replied last, on 2026-05-26. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Julian Lugo
Julian Lugo
Houston
Angela K
2025-08-27
2026-08-20
$3,000
$1,040
$3,000
31d ago
31d ago
Voicemail
crm-note

What has happened so far

Julian Lugo complained on 2026-08-20 by voicemail — 31 days ago. They signed for $3,000 and have paid $1,090, 7 of 7 instalments. It sits with Kendrick P — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 31 days ago. The ball is with them.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-20 intake scan logged on the desk
  3. 2026-05-26 Kendrick P Client called asking if he could have a deferment for this month's payment and pay it the following month, being 06/27/2026. Updated Recurring to reflect this.
  4. 2026-03-26 Edward R The client called to schedule payment to be taken out next month transfred call to finance
  5. 2026-02-27 Charles C Called client again, but no answer so I left vm.
  6. 2026-02-26 Nellie P Voicemail from LUGO JULIAN at (616) 510-8524 on Feb 26 2026 1:51 PM Inbox Voicemail Emails LUGO JULIAN - Voicemail box 340 Attachments 1:53?PM (2 hours ago) Client left a VM: Hello, this is
  7. 2026-01-26 Charles C Called client in regards to the vm he left, client asked to lower the recurring to a more comfortable amount. lowered it to $50.00 a month.
  8. 2026-01-26 Grecia Martinez Voicemail from LINDA PEREZ H at (616) 510-8524 on Jan 23 2026 5:19 PM Voicemail Emails LINDA PEREZ H - Voicemail box 340 Attachments Fri, Jan 23, 5:19?PM (3 days ago) to me -----------------
  9. 2025-12-22 Tyesha H Client called in stating that he wanted to skip a payment I reached out to billing and the client will resume payments in January
  10. 2025-11-18 Charles C Client called to push the recurring to Dec 27th, done.

8 earlier entries — the whole thread is under Evidence below.

Wants cut, Hardship
…ceived a new voicemail message Info New voicemail message Time: Thursday, August 20 2026 12:00 PM From: WIRELESS CALLER (616) 510-8524 Duration: 24 seconds Voicemail box: 340 Transcript: Hello, this is Julian Lugo, I would love to speak to the billing team to see if I can get assistance with my bill for this month for financial hardship. Someone can please call me back at 616-510-8524. That would be greatly appreciated. Thank you so much, goodbye. -------- Gave sticky to finance

Evidence gathered 2026-09-19

How they pay
2026-08-27 $50
7 of 7 · $790
0
$300
$1,910
—
Square has taken $1,090 9 payments, 2025-08-27 to 2026-07-27 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Tyesha H 2025-09-15 10:29
    Client emailed: Julian Lugo Sun, Sep 14, 9:00?PM (13 hours ago) to me Hi, Thank you so much! I've got everything set now. I appreciate your support, Julian -------------- I emailed: Inquiries Studios 10:29?AM (0 minutes ago) to Julian Good morning Julian, You're welcome! Kind Regards, Tyesha
  • Tyesha H 2025-09-11 09:49
    Client emailed: Julian Lugo <[email protected]> Wed, Sep 10, 3:47?PM (17 hours ago) to STUDIO Hi Studio Team, This is Julian Lugo reaching out to you all about my recent photos and website/digital z-card files. I tried to access a recent email link that said, "We Transfer H2799765" but the link expired. Can you please help me regain access to this download? I'm not sure if they were the photos or my website/efolio. I enjoyed working with you all and am excited for new modeling opportunities that may come my way. Thank you, --------------- Placed on calendar --------------- I emailed: Inquiries Studios 9:48?AM (0 minutes ago) to Julian Hello Julian, Thank you for reaching out. The original WeTransfer link included both your images and your model guide. We’ve requested our production team to resend it, and you should receive the new link by the end of business tomorrow. In the meantime, please note that your website and digital Z-card were sent out on September 4, 2025, from [email protected]. To locate that email, please search H2799765 in your email inbox. Here are your website details: Website Address: https://julianlugo.modelingfolio.com/ Website Editor Access: To update your portfolio, start mentorship videos, or make edits to your stats, photos, and more, please go to: https://julianlugo.modelingfolio.com/login Click "Log in" at the top right corner. Username: [email protected] Login Code: h2799765 Please let us know if you have any trouble accessing the materials or need further assistance. Kind Regards, Tyesha
  • David M 2025-09-04 13:01
    Website + zCard Studio-1: Your website and zCards have been sent out via email from [email protected]. Please search H2799765 in your email search bar. Website Address: https://julianlugo.modelingfolio.com/ Website Editor Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://julianlugo.modelingfolio.com/login Click "Log in" on the upper right hand corner. Your Username: [email protected] Login Code: h2799765
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 13
  • Kendrick P 2026-05-26 14:21
    Client called asking if he could have a deferment for this month's payment and pay it the following month, being 06/27/2026. Updated Recurring to reflect this.
  • Edward R 2026-03-26 13:24
    The client called to schedule payment to be taken out next month transfred call to finance
  • Charles C 2026-02-27 09:11
    Called client again, but no answer so I left vm.
  • Nellie P 2026-02-26 16:11
    Voicemail from LUGO JULIAN at (616) 510-8524 on Feb 26 2026 1:51 PM Inbox Voicemail Emails LUGO JULIAN - Voicemail box 340 Attachments 1:53?PM (2 hours ago) Client left a VM: Hello, this is Julian, and I'm just calling to reach out for customer service support and billing just to inquire about my upcoming studio payment Someone can please give me a call back today before 5 p.m. That would be greatly appreciated Thank you. Have a great day ----- fwd to finance
  • Charles C 2026-01-26 12:46
    Called client in regards to the vm he left, client asked to lower the recurring to a more comfortable amount. lowered it to $50.00 a month.
  • Grecia Martinez 2026-01-26 09:17
    Voicemail from LINDA PEREZ H at (616) 510-8524 on Jan 23 2026 5:19 PM Voicemail Emails LINDA PEREZ H - Voicemail box 340 Attachments Fri, Jan 23, 5:19?PM (3 days ago) to me --------------------------------------- left vm asking to speak with billing, still going through financial hardship. and wants to arrange his payments. fwd to billing
  • Tyesha H 2025-12-22 14:51
    Client called in stating that he wanted to skip a payment I reached out to billing and the client will resume payments in January
  • Charles C 2025-11-18 15:30
    Client called to push the recurring to Dec 27th, done.
  • Emmanuel R 2025-09-12 10:12
    Studio-1: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
  • David M 2025-08-28 10:56
    Studio-1: your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
  • Charles C 2025-08-28 09:37
    recurring set.
  • Jeffrey S 2025-08-22 11:30
    8/22 CONFIRMED BY PHONE Jeffrey S - 08/22/2025 11:30 - Changed confirmed from No to Full
  • Jeffrey S 2025-08-20 11:23
    will be coming alone, has done some acting local but no modeling, been in Austin for 1 month down from Michigan to expand his acting and modeling - he has always wanted to do this, loves both acting and modeling for self expressing and reclaiming himself and his power, is a life coach and works PT at a coffee shop, is a foodie and loves to find new places, loves to travel, loves to watch love island

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-20

Pick your name at the top of the page to work this case.