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Wants a refund

Braghadha Devakumar F4028017

Money back Customer service via Phone Waiting on US · 32d not confirmed as a complaint yet
$50
held by Charles C — because they replied last, on 2026-08-14. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Chaaru Sri Devakumar
Braghadha Devakumar
Orlando
Audra T
—
2026-08-19
$50
$100
$50
32d ago
32d ago
Phone
crm-note

What has happened so far

Braghadha Devakumar complained on 2026-08-19 by phone — 32 days ago. They signed for $50 and have paid $100. It sits with Charles C — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 32 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-19 intake scan logged on the desk
  3. 2026-08-14 Charles C refunded the $50.00 deposit + emailed receipt. deposit was in Boston
  4. 2026-08-14 Alejandro P The client called in and requested to get her deposit back ad since she did not login into the portal I ask production to shut it down. and I was not able to find the deposit so I gave info
  5. 2026-08-06 Audra T Mom said 4k is absolutely out of the budget. offered msp 2k on 12months. mom said they have to talk to dad and will let me know on saturday. sent 2 images for 50
  6. 2026-08-06 Audra T Mom seemed to come in with no intentions of doing anything
  7. 2026-07-28 Alexandra M Dad works in a warehouse and mom is a H.S. Teacher for many yrs. Alexandra M - 08/03/2026 11:14 - Changed confirmed from No to Attempted Alexandra M - 08/03/2026 12:35 - Changed confirmed fr
  8. 2026-07-28 Alexandra M moms name Braghadha and a teacher for H.S. dads name is Davon Kumar Both on the conference call she is interested and wanted to give it a try 1st time other activities that she is in dancer
Refund
Alejandro P - 08/19/2026 16:37 The client called in to have her deposit refunded. I told her that this was already process and I texted her the receipt

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Charles C 2026-08-14 15:50
    refunded the $50.00 deposit + emailed receipt. deposit was in Boston
  • Alejandro P 2026-08-14 15:37
    The client called in and requested to get her deposit back ad since she did not login into the portal I ask production to shut it down. and I was not able to find the deposit so I gave info to Finance to process the refund.
  • Audra T 2026-08-06 11:55
    Mom said 4k is absolutely out of the budget. offered msp 2k on 12months. mom said they have to talk to dad and will let me know on saturday. sent 2 images for 50
  • Audra T 2026-08-06 11:55
    Mom seemed to come in with no intentions of doing anything
  • Alexandra M 2026-07-28 18:16
    Dad works in a warehouse and mom is a H.S. Teacher for many yrs. Alexandra M - 08/03/2026 11:14 - Changed confirmed from No to Attempted Alexandra M - 08/03/2026 12:35 - Changed confirmed from Attempted to Full
  • Alexandra M 2026-07-28 18:11
    moms name Braghadha and a teacher for H.S. dads name is Davon Kumar Both on the conference call she is interested and wanted to give it a try 1st time other activities that she is in dancer elder sister Tanya 20 maybe interested.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-19

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