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Wants out of the contract · Buyer's remorse — changed their mind

Roselyne Nwigwe C4031755

Out of the contract Customer service via Phone Waiting on US · 32d not confirmed as a complaint yet
$1,500
held by Alejandro P — because they replied last, on 2026-08-13. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Roselyne Nwigwe
Roselyne Nwigwe
Chicago
Megan B
2026-08-07
2026-08-19
$1,500
$200
$1,500
32d ago
32d ago
Phone
crm-note

What has happened so far

Roselyne Nwigwe complained on 2026-08-19 by phone — 32 days ago. They signed for $1,500 and have paid $308, 1 of 1 instalments. It sits with Alejandro P — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 32 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-19 intake scan logged on the desk
  3. 2026-08-13 Alejandro P The client called in and requested to cancel. I explaiend that she cannot cancel since she got the materials; she said she already paid for the photos, and she wants to cancel the portfolio.
  4. 2026-08-13 Alejandro P The client texted: 6:03 PM New messages I didn't receive any email yet 6:07 PM //////// I texted back: New messages You Hello Roselyne, Thank you for reaching out. If you cannot find the ema
  5. 2026-08-12 Bobbie M Email to Maddy and Inquiries: Hello. This client sent the booker a text stating: "I want to cancel the portfolio package and a subscription" I see a note from 08/11 from Mariana saying "went
  6. 2026-08-11 Mariana N went over next steps, email sent, payment all ok
  7. 2026-08-10 Natalia Granado Recurring set
  8. 2026-08-10 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  9. 2026-08-07 Megan B $1500 - selection and model guide. Called dad to do MSP for $3k. but he isnt supportive of the industry.
  10. 2026-08-05 Carly L No modeling experience. Has a growing interest in fashion and would like to use modeling to express herself further. Loves makeup and beauty. Is told by many she looks very pretty. Loves the
Cancel contract, Buyer's remorse, Complaint form, Unhappy
Kendrick P - 08/19/2026 17:58 Client called to ask why they are being charged and wants to cancel. I explained to them the uncancellable nature of the agreement and that we cannot cancel at this point. I told them I can offer them a refinance, and she did not want to accept. The call is becoming repetitive, and we aren't getting anywhere, so i had to end the call. ------------------------------ Client Name:Roselyne Nwigwe Model Name: Roselyne Nwigwe REF# C4031755 Total Package Amount: $1500 Amount to date: $200 Date of Shoot: 08/07/26 D…

Evidence gathered 2026-09-19

How they pay
2026-09-07 $108
1 of 1 · $108
0
$200
$1,192
—
Square has taken $308 3 payments, 2026-08-05 to 2026-08-10 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Alejandro P 2026-08-13 11:35
    The client called in and requested to cancel. I explaiend that she cannot cancel since she got the materials; she said she already paid for the photos, and she wants to cancel the portfolio. I explained that her photos are in your portfolio.
  • Alejandro P 2026-08-13 10:39
    The client texted: 6:03 PM New messages I didn't receive any email yet 6:07 PM //////// I texted back: New messages You Hello Roselyne, Thank you for reaching out. If you cannot find the email, please check your spam or junk folder. Additionally, all of this information should be available through your portal. If you can, please log in to your USA Models portal to review the information there. Best regards, 10:38 AM ////////////
  • Bobbie M 2026-08-12 16:50
    Email to Maddy and Inquiries: Hello. This client sent the booker a text stating: "I want to cancel the portfolio package and a subscription" I see a note from 08/11 from Mariana saying "went over next steps, email sent, payment all ok" She also left the booker a voicemail: "She says she changed her mind about a portfolio and called it "unneccessary." May we please reach out to her? Thank you so much! Ref : C4031755 Roselyne Nwigwe
  • Mariana N 2026-08-11 09:27
    went over next steps, email sent, payment all ok
  • Natalia Granado 2026-08-10 12:55
    Recurring set
  • Emmanuel R 2026-08-10 10:10
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Megan B 2026-08-07 18:44
    $1500 - selection and model guide. Called dad to do MSP for $3k. but he isnt supportive of the industry.
  • Carly L 2026-08-05 12:47
    No modeling experience. Has a growing interest in fashion and would like to use modeling to express herself further. Loves makeup and beauty. Is told by many she looks very pretty. Loves the confidence modeling can bring. Really wants to get into content creation. Once tried with a Chicago agency but heard nothing back. Thinks she heard them talk about her height since she's 5'6. Works part-time at an on-call hospitality agency where she creates her own schedule. Read the T&Cs and processed her $50 deposit. Please work with her budget. Carly L - 08/05/2026 12:47 - Changed confirmed from No to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-19

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