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Charged $5,000 after being told $2,500 — and has had no photos, website or Z-card

Marlene Bedzow M4005394

Their product Customer service Lawyer involved via Email Waiting on US · 26d
$5,000
held by Kendrick P — because they replied last, on 2026-08-07. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Marlene Bedzow
Marlene Bedzow
Studio 1
Terri M
—
2026-08-25
$5,000
$10,000
$5,000
24d ago
26d ago
Email
maddy-email

What has happened so far

Marlene Bedzow complained on 2026-08-25 by email — 24 days ago. They signed for $5,000 and have paid $10,000. It sits with Kendrick P — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 26 days ago, and nobody has replied.

  1. 2026-08-27 Maddy B logged on the desk
  2. 2026-08-27 Maddy B confirmed it is a complaint
  3. 2026-08-27 derived from the notes holds it, because they replied last
  4. 2026-08-07 Kendrick P Client Name:Marlene Bedzow Model Name:Marlene Bedzow REF#M4005394 Total Package Amount: $5000.00 Amount to date: $5000.00 Date of Shoot:07/16/26 Date of Complaint: 08/07/26 Sales Sheet: Y -- (in writing)
  5. 2026-07-29 David M Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/ login To view your dashboard, edit your website and download your composite
  6. 2026-07-20 Irving S Hi ?Marlene, My name is ?Irving, and I’m one of the mentors here at the studio. I’m thrilled to be working with you and can’t wait to help you get started on this journey. As we begin puttin (in writing)
  7. 2026-07-20 Roberto M Called LVM to introduce Irving as her mentor
  8. 2026-07-17 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  9. 2026-07-16 Terri M i love her what a nice woman , woot woot debbie
  10. 2026-04-20 Debbi H confirmed by text Debbi H - 04/20/2026 13:47 - Changed confirmed from Attempted to Half

2 earlier entries — the whole thread is under Evidence below.

Marlene Bedzow, emailing Irving about the mentorship. "I was under the understanding that I was paying $2500. It’s brought to my attention that was discussed in the conference room was not delivered and I was hosed for the full amount. I was promised a discount. That being said if I have invested $5000 I have nothing for it to show. I don’t know where my zip card is or my photos or my website." She is 59, has never modelled before, and was asking for the material before a meeting on the Monday.
Two separate things on one account. (1) Product: she cannot find her Z-card, photos or website and had a mentorship meeting to prepare for. (2) Price: she says she was quoted $2,500 and promised a discount, and was charged the full amount. The CRM shows the sale at $5,000 with $10,000 recorded as paid to date and a zero balance, which does not reconcile and needs checking before anybody answers her on money.
Deliver the product first — it is the part we can fix today and she had a deadline. Then establish what was actually quoted, and get the $10,000-paid-against-a-$5,000-sale figure explained before discussing any discount.

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $5,000 2 payments, 2026-04-10 to 2026-07-16
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-08-07 11:02
    Client Name:Marlene Bedzow Model Name:Marlene Bedzow REF#M4005394 Total Package Amount: $5000.00 Amount to date: $5000.00 Date of Shoot:07/16/26 Date of Complaint: 08/07/26 Sales Sheet: Y ----------------------------------- Client called saying she is a friend of Debbi H and is asking for a full refund of her account because she has a breast procedure coming up as well as a broken rib and other financial difficulties; however, based on the way the call went, I believe it is buyer's remorse. She says that she spoke with Terri and agreed to a 3000 package and not a 5000 package; however, I explained that the package she moved forward with, which was discussed based on the contract I have on file, is the 5000 option, and all products have been delivered at this stage, as well as mentorship services. I explained that I cannot provide a refund at this stage. She was very angry, yelling at me and cursing at me, as I am simply trying to explain to her the current situation with the account. She was very disrespectful and also threatened me with a CB and a lawyer. Before I explained to her the process we have for communicating with lawyers, she screamed, "I don't give a f***" and hung up. -------------------------------- I emailed Inquiries Studio <[email protected]> Attachments 11:02?AM (0 minutes ago) to bedzow11 Hello Marlene, Thank you for your call today. For your convenience, I have attached a copy of the signed contract for your review and reference. If you decide to proceed with legal representation, please have your attorney provide a Letter of Representation (LOR), and we will be happy to communicate directly with them moving forward. Please let us know if you have any additional questions. Kind Regards, Kendrick
  • Irving S 2026-07-20 11:04
    Hi ?Marlene, My name is ?Irving, and I’m one of the mentors here at the studio. I’m thrilled to be working with you and can’t wait to help you get started on this journey. As we begin putting together everything you’ll need, I’ll need a bit of information from you. Once you’ve received all of your materials, including your website and Z-card from production, you can schedule a conference call with me so we can walk through everything together. Here’s the link to book your session then. Irving: https://calendly.com/guidancespecialist-studio-1/mentorship-conference-call Roberto - https://calendly.com/modelingstrategyspecialist/roberto To start crafting your Cover Letter and Resume, I’ll need the following: Your favorite colors Your interpersonal skills Your hobbies Any modeling experience you have Accredited skills or certifications Agency Questionnaire—please complete it in full, so I have everything needed to submit you to agencies. In order for me to apply you to agencies effectively, I need a couple of things from you. As I will be assisting you in the application process, I want to be certain that I have your correct information. As I do not have the measurements from the studio, you may visit any local tailor shop or dry cleaner and ask if they can take your measurements. You will also need to have them for yourself for the future. Nationality: Are you a US Citizen: Birthdate: Home Address with zip: Telephone Number: Height: Shoe Size: Weight: T-Shirt Size: ?Bottom Size: Dress Size: Hips: Suit Size: Bust: Cup Size: Waist: Eye Color: Hair Color: Inseam of pants in inches: Tattoos: TikTok: Insta: Facebook: Languages: Please reply back by answering the following questions in a timely manner. Please let me know if you have any questions or concerns! Keep in mind we operate during normal business hours Mon - Fri 9am - 5pm est. I'm looking forward to hearing from you and helping you shine! Kind Regards, ?Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • David M 2026-07-29 16:30
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/ login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
  • Roberto M 2026-07-20 10:24
    Called LVM to introduce Irving as her mentor
  • David M 2026-07-17 12:00
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Terri M 2026-07-16 14:55
    i love her what a nice woman , woot woot debbie
  • Debbi H 2026-04-20 13:47
    confirmed by text Debbi H - 04/20/2026 13:47 - Changed confirmed from Attempted to Half
  • Debbi H 2026-04-20 13:29
    called to confirm LM sent text Debbi H - 04/20/2026 13:29 - Changed confirmed from No to Attempted
  • Debbi H 2026-04-10 14:09
    work - speech pathologist wants to get into something new and exciting gets alimony great personality was living in Canada into fashion loves clothing takes very good care of herself AMEX 2070 knows and understands she needs a professional portfolio and will be prepared

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • Maddy B logged 2026-08-27
  • Maddy B confirmed it is a complaint 2026-08-27

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