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Formal dispute: says she was promised guaranteed paid work, wants the contract cancelled and $850 back

Evelyn Kokota P4036933

Money back Customer service via Phone Waiting on the client · 33d
$4,000
held by Alejandro P — because they replied last, on 2026-08-18. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Victoria Kokota
Evelyn Kokota
Maps A
Josie R
2026-08-17
2026-08-18
$4,000
$850
$4,000
24d ago
33d ago
Phone
maddy-email

What has happened so far

Evelyn Kokota complained on 2026-08-18 by phone — 24 days ago. They signed for $4,000 and have paid $850, with no instalment plan started. It sits with Alejandro P — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 33 days ago. The ball is with them.

  1. 2026-08-27 Maddy B logged on the desk
  2. 2026-08-27 Maddy B confirmed it is a complaint
  3. 2026-08-27 derived from the notes holds it, because they replied last
  4. 2026-08-18 Alejandro P I emalied the client: Maps Studio Inbox ALEJANDRO Inquiries Studio <[email protected]> Attachments 4:49?PM (0 minutes ago) to [email protected] Hello Evenly, It was a pleasur (in writing)
  5. 2026-08-18 Alejandro P CONTRACT ISSUE: Client Name: Evelyn Kokota Model Name: Victoria Kokota REF# P4036933 Total Package Amount: $4,000 Amount to date: $850 Date of Shoot: 08/17/2026 Date of Complaint: 08/17/2026
  6. 2026-08-18 Caet W Client unlinked card - Txt + em client
  7. 2026-08-17 Alejandro P The client called requesting a copy of her contract. She stated that she wanted to locate the section indicating that we would find modeling jobs for her within **2–3 weeks**. I explained th
  8. 2026-08-14 Francisco M mom is very sweet she works in IT full time. Victoria is very excited to be given the opportunity to try to model shes always wanted to become a model. its her dream to become a model. they
Evelyn Kokota, for her daughter Victoria. "This email serves as our formal written notice that we dispute the $4,000 agreement and demand the immediate cancellation of the transaction and the return of the $850 already charged to us." She says Francisco told them on the phone that work was guaranteed, and Josie described a paid job at about $1,800 for two days’ weekend work; the signed contract states MAPS is not an agency and does not obtain or guarantee employment. She also says they were pressured through the e-signing — "Josie directed us to a button on the device and instructed us where to click" — and later that if the $850 is not returned within 24 hours she will escalate.
The most serious of the six. A named-rep misrepresentation claim (Francisco and Josie), a pressured-signature claim, and a stated 24-hour deadline with a threat behind it. Management has already put three options in writing: $3,000 package (balance $2,150), $2,500 (balance $1,650) or $1,500 (balance $650), each after the $850 paid. Nothing has been accepted.
Three settlement options already sent and awaiting her decision. Treat as pre-chargeback: the $850 is card money and she has named a deadline. The misrepresentation claim names two members of staff, so it needs a manager on it rather than a customer-service reply.

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $850 taken up front, $3,150 outstanding.

never
0 of 0 · $0
0
$850
$3,150
—
Square has taken $800 1 payment, 2026-08-17 to 2026-08-17 · 2 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Alejandro P 2026-08-18 16:55
    I emalied the client: Maps Studio Inbox ALEJANDRO Inquiries Studio <[email protected]> Attachments 4:49?PM (0 minutes ago) to [email protected] Hello Evenly, It was a pleasure speaking with you, and I apologize for the delayed response. I was waiting for a response from upper management regarding your concerns. First, I would like to apologize for any confusion that may have occurred during your consultation. Our goal is always to ensure that clients understand the services provided and what they can expect moving forward. As I explained during our call yesterday, MAPS is a professional photography and modeling development studio that provides industry-standard images, portfolio materials, educational resources, and guidance designed to support clients in pursuing paid modeling opportunities. We do not book jobs, represent talent, or operate as a modeling agency. Our role is to provide the tools, resources, and guidance that can help clients approach agencies, casting platforms, and independent opportunities more effectively. The services provided by our company are outlined in your signed agreement and were also discussed with you during our conversations. This does not mean that you are expected to navigate the industry completely on your own. Our Outreach Team is available to provide guidance and assistance, including helping you understand your next steps, locate and use casting resources, research agencies, navigate your portfolio and website, prepare submissions, and make better use of the materials included in your package. Additionally, I have attached the activity report from our portal, which shows that your images were downloaded and that your website has been accessed through multiple logins. Management Resolution Options That being said, management would like to work toward an amicable resolution and has authorized the following options to reduce your package: Option 1 – $3,000 Package We can apply a $1,000 management discount to your original $4,000 package. This option allows you to receive all of the materials originally included. Original package: $4,000 Management discount: $1,000 Amount already paid: $850 Remaining balance: $2,150 12 monthly payments of $179.16 Option 2 – $2,500 Package We can reduce your package to include your selected digital images, website, and Model Guide. Package total: $2,500 Amount already paid: $850 Remaining balance: $1,650 12 monthly payments of $137.50 The Digital Z-Card would no longer be included. Option 3 – $1,500 Package We can reduce your package to include your selected digital images and Model Guide. Package total: $1,500 Amount already paid: $850 Remaining balance: $650 12 monthly payments of $54.17 The website and Digital Z-Card would no longer be included. Please review these options carefully and let us know which, if any, you would like to move forward with. You may also review the contract with your attorney if you wish and discuss the resolution options outlined in this email. Please let me know if you have any questions or concerns. Kind regards, Alejandro
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Alejandro P 2026-08-18 09:26
    CONTRACT ISSUE: Client Name: Evelyn Kokota Model Name: Victoria Kokota REF# P4036933 Total Package Amount: $4,000 Amount to date: $850 Date of Shoot: 08/17/2026 Date of Complaint: 08/17/2026 Sales Sheet: Y ///////////////////// The client called requesting a cancellation. She claims she was told that we would secure modeling jobs for her daughter within **2–3 weeks** and stated that she has a video recording of Josie discussing the job opportunities and potential earnings. She also stated that her brother-in-law is an attorney and threatened legal action if the account is not canceled. I explained that the information regarding our services and the scope of what we provide was included in the initial outreach email sent before she booked the appointment. However, the client remained dissatisfied with the explanation. I advised her that I would **review her account and the details of her concerns** and follow up with her after further review. ////////////// 24HR Email sent.
  • Caet W 2026-08-18 08:13
    Client unlinked card - Txt + em client
  • Alejandro P 2026-08-17 16:10
    The client called requesting a copy of her contract. She stated that she wanted to locate the section indicating that we would find modeling jobs for her within **2–3 weeks**. I explained that **we are not a modeling agency and do not find or guarantee jobs** for clients. She then asked why she was paying **$4,000**, so I reviewed the services and materials included in her package with her. She also asked when she would receive the list of agencies and casting opportunities. I explained that this information will be **uploaded to her portal by tomorrow**.
  • Francisco M 2026-08-14 13:12
    mom is very sweet she works in IT full time. Victoria is very excited to be given the opportunity to try to model shes always wanted to become a model. its her dream to become a model. they are Slovakian, she loves to swim and dance and take pictures with her friends. knows were not an agency knows prices start at 399 Francisco M - 08/14/2026 13:12 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Respond to the bank Customer service must be done to close
  3. Decide the outcome Management must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • Maddy B logged 2026-08-27
  • Maddy B confirmed it is a complaint 2026-08-27

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