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Wants to stop — says the products were never much use, and cannot keep paying

Kendall Lamy H2855012

Money off Customer service via Phone Waiting on the client · 25d
$3,000
held by Kendrick P — because they replied last, on 2026-08-26. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Kendall Lamy
Kendall Lamy
Houston
Angela K
2025-11-10
2026-08-26
$3,000
$1,395
$3,000
24d ago
25d ago
Phone
maddy-email

What has happened so far

Kendall Lamy complained on 2026-08-26 by phone — 24 days ago. They signed for $3,000 and have paid $1,395, 4 of 4 instalments. It sits with Kendrick P — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 25 days ago. The ball is with them.

  1. 2026-08-27 Maddy B logged on the desk
  2. 2026-08-27 Maddy B confirmed it is a complaint
  3. 2026-08-27 derived from the notes holds it, because they replied last
  4. 2026-08-27 read off the attached email holds it, because they replied last
  5. 2026-05-11 Emily L client has no info? he asked when he was going to get his materials and help w/ jobs He was here last Nov!?? advised him to reach out to customer service then outreach can assist further
  6. 2025-11-14 David M Studio-1: Your website and zCards have been sent out via email from [email protected] Please search H2855012 in your email search bar and check your spam folder. Website Address: https: (in writing)
  7. 2025-11-11 Maddy B client texted: Didn't see the video I'm supposed to watch..?? Responded: Hi Kendall, the videos will be on your website dashboard - please allow our production team 2 - 3 weeks to get that o
  8. 2025-11-11 David M Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  9. 2025-11-11 Natalia Granado Recurring set
  10. 2025-11-05 Peta C Have you modeled before? no Have you done a professional photoshoot? No What inspired you to pursue modeling? inspired by a friend Height - 6'1 visible tattoo- No visible peircing- No specia
Kendall Lamy. Came in as a phone call to the studio on 26 Aug; Kendrick followed up in writing the same day: "I understand that this is not something you are interested in pursuing right now. However, as we discussed, all products included in your package have been delivered in accordance with the agreement. I have also reached out to our production team and requested that the products be resent to you so you have everything readily available."
Longest-standing of the six — shot Nov 2025, and the only one with a real payment record: $1,395 paid against a $3,000 package. Kendrick offered a $500 reduction to $2,500, leaving $1,105, refinanced over 12 months at about $92.08, and has asked production to resend the materials. Awaiting her acceptance.
$500 reduction and a 12-month refinance already offered. She has paid nearly half the package already, so this is a retention case rather than a write-off — keep the resend moving so the "products were no use" argument does not harden.

Evidence gathered 2026-09-19

How they pay
2026-02-25 $268
4 of 4 · $1,070
0
$325
$1,605
—
Square has taken $1,370 5 payments, 2025-11-10 to 2026-01-25 · 2 failed · 5 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • David M 2025-11-14 15:48
    Studio-1: Your website and zCards have been sent out via email from [email protected] Please search H2855012 in your email search bar and check your spam folder. Website Address: https://kendalllamy.modelingfolio.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://kendalllamy.modelingfolio.com/login Click "Log in" on the upper right-hand corner. Username: [email protected] Login Code: h2855012
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Emily L 2026-05-11 16:52
    client has no info? he asked when he was going to get his materials and help w/ jobs He was here last Nov!?? advised him to reach out to customer service then outreach can assist further
  • Maddy B 2025-11-11 14:39
    client texted: Didn't see the video I'm supposed to watch..?? Responded: Hi Kendall, the videos will be on your website dashboard - please allow our production team 2 - 3 weeks to get that out to you. - Thank you Studio 1 Houston
  • David M 2025-11-11 12:54
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Natalia Granado 2025-11-11 10:52
    Recurring set
  • Peta C 2025-11-05 13:48
    Have you modeled before? no Have you done a professional photoshoot? No What inspired you to pursue modeling? inspired by a friend Height - 6'1 visible tattoo- No visible peircing- No special skill/talent- Basket ball player and he he is a hair dresser Current employment- Barber knows we are not an agency knows the price of the portfolio cost starting at 399 Peta C - 11/06/2025 10:24 - Changed confirmed from No to Attempted Peta C - 11/10/2025 10:35 - Changed confirmed from Attempted to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • Maddy B logged 2026-08-27
  • Maddy B confirmed it is a complaint 2026-08-27

Pick your name at the top of the page to work this case.