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Wants a refund

Anthony Scalley P3845167

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$3,400
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Anthony Scalley
Anthony Scalley
Maps A
Josie R
2026-04-14
2026-08-27
$3,400
$475
$3,400
24d ago
24d ago
Not recorded
crm-note

What has happened so far

Anthony Scalley complained on 2026-08-27 — 24 days ago. They signed for $3,400 and have paid $475, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 intake scan logged on the desk
  2. 2026-07-02 Emily L " says hello hello I dont know you please dont call back " this is his recording --then VM was full and couldn't lv message Try Texting again
  3. 2026-06-23 Emmanuel R MAPS Studio: Your website and zCards been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard.
  4. 2026-06-02 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  5. 2026-05-29 Tyesha H BO Upsell for Viewer BO Upsell Sheet + Ledger + Recurring + Production + Calendar Emailed client contract to sign Signed Contract in Vault
  6. 2026-04-27 Jill S Zoom viewing scheduled for 5/16 at 10:30 central time
  7. 2026-04-14 Natalia Granado Issued deposit refund - NG
  8. 2026-04-03 Kevin W No modeling exp, but has been told multiple time he should look into just been focused on school and his job. He works 3 days a week and Mom is in support. He feels like this will; be a grea
Refund
Emily L - 08/27/2026 12:42 'Hello who is this? I dont know you please hang up and dont call this # again " This is his Voice mail message I do not see a parent phone # either I also see one payment for $25 was refunded.

Evidence gathered 2026-09-19

How they pay
2026-05-29 $-25
1 of 1 · $-25
0
$500
$2,925
—
Square has taken $500 2 payments, 2026-04-03 to 2026-05-29 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Emily L 2026-07-02 10:18
    " says hello hello I dont know you please dont call back " this is his recording --then VM was full and couldn't lv message Try Texting again
  • Emmanuel R 2026-06-23 14:46
    MAPS Studio: Your website and zCards been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard.
  • Emmanuel R 2026-06-02 14:28
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Tyesha H 2026-05-29 14:32
    BO Upsell for Viewer BO Upsell Sheet + Ledger + Recurring + Production + Calendar Emailed client contract to sign Signed Contract in Vault
  • Jill S 2026-04-27 17:25
    Zoom viewing scheduled for 5/16 at 10:30 central time
  • Natalia Granado 2026-04-14 11:24
    Issued deposit refund - NG
  • Kevin W 2026-04-03 11:49
    No modeling exp, but has been told multiple time he should look into just been focused on school and his job. He works 3 days a week and Mom is in support. He feels like this will; be a great step for him. Knows portfolios begin at 399a nd knows payment will be due on day if he wishes to pursue Francisco M - 04/10/2026 15:53 - Changed confirmed from No to Attempted

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-27

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