Evidence gathered 2026-09-19

How they pay

Correspondence with the client 2 — emails and anything quoted back, in full

• Kendrick P 2026-07-15 15:25
  Client called saying they no longer want to move forward and want to cancel; however, I explained that she has signed a non-cancellable financing agreement. She says that if she was aware of the fact that she couldn't cancel, she wouldn't have moved forward. I explained that it is reviewed at the viewing and mentioned in the signed contract; however, she feels like this should have been mentioned to her. I offered to reduce her account to 2000 because she has images and website; however, she was not satisfied and wants to be reduced more. After further review, I explained that this is the best we can offer, as we are reducing the account to an amount less than what she agreed to and also offering a refinance for 12 months. I offered to reduce the account to 2000 and with the amount of 650 already paid this wuld make the remaining blance 1350 I also want to refinance the account for 18 months lowering the monthly payments down to 75 monthly. She accepted the offer --------------------- Client Name:Marcella Oyadiji Model Name: Zion Oyadiji REF# T3994600 Total Package Amount: $4000.00 Amount to date: $650 Date of Shoot: 06/27/26 Date of Complaint: 07/15/26 Sales Sheet: Y ------------------------------ Finance + Recurring + Reduction + Sales sheet + Production sheet + CI ------------------------------ I emailed Inquiries Studio <[email protected]> 3:24?PM (0 minutes ago) to marcellaoyadiji Hello Marcella, As discussed, I have applied the adjustment to reduce your total package price to $2,000. With the $650 you have already paid applied toward the account, your new remaining balance is $1,350. I have also refinanced the remaining balance over 18 months, reducing your monthly payments to $75.00 per month. I'm glad I was able to assist you today. If you have any further questions or concerns, please don't hesitate to reach out. I'll be happy to help. Kind Regards, Kendrick
• Steph A 2026-07-02 09:19
  Marcella Oyadiji Jul 1, 2026, 8:49?PM (12 hours ago) to me Hello Stephani, Thank you for your reaching . I am writing to inform you that I am experiencing difficulties logging into my account. When I attempt to reset my password, I am unable to receive the email that is sent to me. I have also checked my spam folder. Would you be able to assist me with this issue? Thanks, Marcella Sent from my iPhone On Jul 1, 2026, at 10:02?AM, Stephani <[email protected]> wrote: ? <Kids Casting profile.png> <Instagram KIDS.png> Stephani 9:18?AM (0 minutes ago) to Marcella Hello, Thank you for your email. Could you elaborate a little further on what exactly you are logging into to receive that error message? If it's the portal for your account sent by our production department, then please reach out to production, you could reach them at [email protected]. If you are having any issues with Kids casting then you will have to reach out to their customer support number or chat. I could provide you with that information if you need it.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7

• Steph A 2026-07-01 10:02
  called/ discussed/ all good sent next steps with agencies
• Steph A 2026-06-30 09:35
  left vm
• Natalia Granado 2026-06-29 15:04
  Recurring set
• Emmanuel R 2026-06-29 13:42
  MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
• Jill S 2026-06-23 13:05
  Fully confirmed. Dad and brother are also coming Jill S - 06/23/2026 13:05 - Changed confirmed from Attempted to Full
• Jill S 2026-06-23 12:22
  Conf: lvm/txtd Jill S - 06/23/2026 12:22 - Changed confirmed from No to Attempted
• Jill S 2026-06-15 16:27
  Mom works full time and is brining him. She thinks he will do great becasue he loves taking pictures and has a great personlaity. He has never modeled before and they are aware pkgs start at $399, to be prepared to make a financial decision the day of the shoot.