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Asked for a reduction · Wants a refund

Alamaze Harrison with Reelexperiences D4032392

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$3,900
nobody is holding this
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What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Elyse Harrison
Alamaze Harrison with Reelexperiences
Dallas
Lauren B
2026-08-29
2026-08-29
$3,900
$900
$3,900
22d ago
22d ago
Not recorded
crm-note

What has happened so far

Alamaze Harrison with Reelexperiences complained on 2026-08-29 — 22 days ago. They signed for $3,900 and have paid $900, with no instalment plan started. Square has actually taken $1,150 — $250 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-29 Lauren B model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly paymen
  2. 2026-08-29 intake scan logged on the desk
  3. 2026-08-24 Alecia H Texted Alecia H - 08/24/2026 14:26 - Changed confirmed from No to Attempted Alecia H - 08/26/2026 17:16 - Changed confirmed from Attempted to Full
  4. 2026-08-10 Maddy B refunded Bari M - 08/12/2026 16:25 - Changed confirmed from Full to No
  5. 2026-08-09 Lauren B leanne said refund 50, - note for maddy
  6. 2026-08-09 Reception Dallas Mia fired, asked them to come back $150 rescheduled gift discount
  7. 2026-08-06 Alecia H Elyse, Full time Student, Mother works as full time as a Manager, Mother will call bac once she get a break. With more information Alecia H - 08/06/2026 12:23 - Changed confirmed from No to
Wants cut, Refund
Lauren B - 08/29/2026 13:45 model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly payment to reflect his portion once added.

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $900 taken up front, $3,000 outstanding.

never
0 of 0 · $0
0
$900
$3,000
—
Square has taken $1,150 2 payments, 2026-08-29 to 2026-08-31 · 3 scheduled, not charged
The CRM shows $900 — Square is $250 HIGHER. Check before quoting a balance to this client.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Lauren B 2026-08-29 13:45
    model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly payment to reflect his portion once added.
  • Alecia H 2026-08-24 14:26
    Texted Alecia H - 08/24/2026 14:26 - Changed confirmed from No to Attempted Alecia H - 08/26/2026 17:16 - Changed confirmed from Attempted to Full
  • Maddy B 2026-08-10 12:18
    refunded Bari M - 08/12/2026 16:25 - Changed confirmed from Full to No
  • Lauren B 2026-08-09 15:40
    leanne said refund 50, - note for maddy
  • Reception Dallas 2026-08-09 13:57
    Mia fired, asked them to come back $150 rescheduled gift discount
  • Alecia H 2026-08-06 12:23
    Elyse, Full time Student, Mother works as full time as a Manager, Mother will call bac once she get a break. With more information Alecia H - 08/06/2026 12:23 - Changed confirmed from No to Attempted Alecia H - 08/07/2026 17:17 - Changed confirmed from Attempted to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-29

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