← Back to the board
Wants out of the contract · Says they were misled or lied to

Irina Strizhova-Jeffrey Ponti (model) P3746551

Out of the contract via Email Waiting on US · 19d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Jeffrey Strizhova
Irina Strizhova-Jeffrey Ponti (model)
Maps A
Debra W
2026-02-22
2026-09-01
$4,000
$425
$4,000
19d ago
19d ago
Email
crm-note

What has happened so far

Irina Strizhova-Jeffrey Ponti (model) complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $425, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-08-12 Maddy B ?Hello Irina, Our finance department forwarded your email regarding your account. I understand your concerns regarding the value of the package. However, it's important to note that the pack
  3. 2026-08-07 Caet W client emailed: Thank you for sending the statement. I previously contacted you regarding my concerns about this agreement and have not yet received a response. At the time of signing, I fel (in writing)
  4. 2026-07-14 Maddy B sent to charles
  5. 2026-03-02 Adi B Rebuilt website and updated Z Card AB
  6. 2026-02-27 Nellie P Client replied: New messages Confirmed over email. 2:03 PM (in writing)
  7. 2026-02-27 Emmanuel R Client email 11:37?AM: Thank you, I received the website. The last name is incorrect. Please update it and resend the corrected website and zCard. I will review once the updated version is a
  8. 2026-02-27 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P3746551” in your email and spam search bar. (in writing)
  9. 2026-02-25 Nellie P Client replied: New messages I searched using the keyword and checked spam and all mail. I only see transfer documents, not the website or zCards. Could you resend the gallery and website li (in writing)
  10. 2026-02-25 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email to [email protected]. Please search “P3746551” in your email and spam search bar. (in writing)

7 earlier entries — the whole thread is under Evidence below.

Cancel contract, Misled, Wants cut, Hardship, Unhappy
Caet W - 09/01/2026 10:36 client emailed: I am following up on my previous email regarding my request to review and resolve this account. I have not received a substantive response to that request. Another recurring payment of $357.50 was attempted on September 1. I am requesting that you address my previous request for cancellation or a reasonable settlement rather than continuing to attempt recurring charges without responding to my concerns. As previously explained, I felt pressured to make a decision at the time of signing and did not have sufficient time to fully review and understand the agreement. I received the digital photographs, but I have not used the portfolio services and do not intend to continue using them. Please provide your proposed resoluti…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $425 taken up front, $3,575 outstanding.

never
0 of 0 · $0
0
$425
$3,575
—
Square has taken $400 1 payment, 2026-02-22 to 2026-02-22 · 6 failed · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 9 — emails and anything quoted back, in full
  • Caet W 2026-08-07 08:11
    client emailed: Thank you for sending the statement. I previously contacted you regarding my concerns about this agreement and have not yet received a response. At the time of signing, I felt significant pressure to make a decision immediately and did not feel I had sufficient time to fully review and understand the agreement. I was also under the impression that the package would provide meaningful modeling opportunities rather than creating a non-cancelable financial obligation for photography-related services. I received the digital photographs. However, I have never used the portfolio services and have found no practical value in them. Given these circumstances, I respectfully request that you review my account and consider cancellation of the remaining balance or a reasonable settlement. Please respond to this request in writing before pursuing further collection efforts. fwd'd to inq
  • Nellie P 2026-02-27 15:09
    Client replied: New messages Confirmed over email. 2:03 PM
  • Emmanuel R 2026-02-27 11:18
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P3746551” in your email and spam search bar.
  • Nellie P 2026-02-25 15:28
    Client replied: New messages I searched using the keyword and checked spam and all mail. I only see transfer documents, not the website or zCards. Could you resend the gallery and website link directly? 3:11 PM 02/26/2026 09:25 - [Feb 26, 2026, 9:25 AM] Natalie: Customer requested website and zCards; issue escalated to Production Studio for prompt resolution.
  • Emmanuel R 2026-02-25 14:57
    MAPS Studio: Your website and zCards have been sent out via email to [email protected]. Please search “P3746551” in your email and spam search bar.
  • Tyesha H 2026-02-25 14:30
    Client emailed: Irina Strizhova <[email protected]> Tue, Feb 24, 5:15?PM (21 hours ago) to inquiries Hi, I haven’t received the portfolio email yet. Please resend the link and confirm delivery timeline. Thank you, Irina ---------------- Already addressed
  • Nellie P 2026-02-25 11:23
    Client interaction: Hi, I checked all folders and don’t see the email. Please confirm the exact address you sent it to and resend the link. 6:46 PM Wednesday, Feb 25 You assigned this conversation to yourself on Feb 25, 9:54 AM You The email that we have on file is the one you provided while signing up: [email protected]. Is this still a good email address for you? 9:54 AM Yes, that is the correct email. I still haven’t received the portfolio message. Please resend the link and let me know the sender name so I can locate it. 11:15 AM You Yes sir, this is why I was verifying the email address so I can have the productions team resend the website and zcards. 11:20 AM New messages You You will receive it by tomorrow at the very latest. The email will from [email protected]. 11:20 AM //fwd to productions
  • Adi B 2026-02-24 20:55
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. https://jeffreystrizhova.modelingfolio.com/ AB
  • Nellie P 2026-02-24 16:24
    Client replied to website and zcards being sent out: Hi, I didn’t receive the email yet. Could you please resend and confirm the email address you used? 3:45 PM ///fwd to productions
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Maddy B 2026-08-12 13:33
    ?Hello Irina, Our finance department forwarded your email regarding your account. I understand your concerns regarding the value of the package. However, it's important to note that the package you purchased includes a comprehensive range of services designed to set your son up for success in the modeling industry. This includes professional photo shoots, a digital Z-card, a personalized website, a model guide, and mentorship videos, all essential tools for building a strong portfolio and making a professional impression with agencies. Our team is also available if you need to speak with someone to go over the next steps. Additionally, all work is carried out according to industry standards by experienced professionals. The pricing reflects the expertise, resources, and time invested to deliver high-quality materials. If you are experiencing financial hardship, we are happy to assist. I am able to offer a $1,000 reduction and to extend your payment terms and refinance the remaining balance. This offer is a courtesy and an attempt to assist you and bring your account to good standing, avoiding it being sent to a third party collection agency. Your new current balance would be reduced to $2,575. and your monthly payments would be reduced to $214.58/monthly for 12 months. If you would like to take advantage of this offer, please call us at 929-458-3463, Ext 3 or reply to this email so we may make the adjustments to your account. Kindly note as your account has declined the previous 5 payments, it will be necessary to process a payment for $214.58 for this month. Looking forward to your reply, Kind Regards,? Maddy Customer Service
  • Maddy B 2026-07-14 13:35
    sent to charles
  • Adi B 2026-03-02 11:38
    Rebuilt website and updated Z Card AB
  • Emmanuel R 2026-02-27 13:59
    Client email 11:37?AM: Thank you, I received the website. The last name is incorrect. Please update it and resend the corrected website and zCard. I will review once the updated version is available. . Response: Please let us know what the correct spelling is.
  • Emmanuel R 2026-02-23 14:34
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Natalia Granado 2026-02-23 14:08
    Recurring set
  • Selina M 2026-02-17 17:41
    aware call being recorded, aware of $25 deposit, aware we are not an agency, aware that packages start at $399, aware financial decision must be made day of the shoot, mom and dad will be attending, mom is Irina, mom thinks he would be a good fit for modeling and he likes to be center of attention and is very smart , top of his class, mom is a FT software engineer and works remotely Francisco M - 02/19/2026 11:26 - Changed confirmed from No to Attempted Selina M - 02/20/2026 13:14 - Changed confirmed from Attempted to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

Pick your name at the top of the page to work this case.