CONTRACT ISSUE:
Client Name: Abraham Bawaneh
Model Name: Omar Bawaneh
REF# H3882042
Total Package Amount: $4000
Amount to date: $1,042
Date of Shoot: 05/24/2026
Date of Complaint: 08/11/2026
Sales Sheet: NA
///////////// The client emalied:
Formal Demand for Immediate Cancellation of Contract and Recurring Billing
ALEJANDRO
Email AI Processed
Ibrahim Bawaneh <
[email protected]>
Jul 24, 2026, 5:30?AM
to me, Sawsan
?
?
To Studio 1 Management,
I am writing to formally demand the immediate cancellation of my contract, the termination of all recurring billing, and a refund of the amounts I have paid, totaling $992.
I entered into this agreement based on representations that Studio 1 would provide access to legitimate modeling and talent opportunities. Since enrolling, many of the opportunities presented have appeared to be expired, unavailable, or have required additional payments before any consideration for work. As a result, I believe the services provided have not matched the representations made during the sales process.
Accordingly, I hereby revoke any authorization for Studio 1 to charge my credit card or any other payment method. Effective immediately, you are no longer authorized to process any future recurring charges.
If this matter is not resolved, I will continue pursuing my rights through my financial institution and the appropriate consumer protection agencies.
Sincerely,
Ibrahim Bawaneh
////////////I replied:
Inquiries Studio
10:39?AM (1 minute ago)
to ibrahim_bawaneh90
Hello Ibrahim,
Thank you for your email.
My name is Alejandro, and I am the manager at the corporate office. Your account has been forwarded to me by our Finance Department for further review.
Please note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation.
According to our records, the images and Model Guide were delivered on 05/27/2026, and the website and Z-Card were delivered on 06/17/2026.
We are a professional photography and modeling development studio that provides clients with industry-standard images, portfolio materials, and educational resources designed to support them in pursuing opportunities within the modeling industry.
We do not book jobs, represent talent, or operate as a modeling agency. Our role is to provide the tools, materials, and guidance that can help clients pursue opportunities with agencies, casting platforms, and independent clients.
The services and materials included in your package are clearly outlined in your signed agreement and were also discussed with you prior to your purchase. Additionally, the outreach email sent before your shoot explains the scope of our services and what we provide as a company.
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I would also like to clarify that your cancellation request was submitted on 07/24/2026. Prior to our being able to respond to that request, you initiated a dispute with your financial institution regarding the transaction. This occurred after you had received the products and materials included in your package.
Because the payment is currently under dispute, we are unable to offer or process any account adjustments while the dispute remains active. Once our Finance Department confirms that the dispute has been resolved, we will be able to review your account and discuss any available options for reaching an amicable resolution.
Please let me know if you have any questions or concerns.
Kind regards,
Alejandro
Kind Regards,
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