Evidence gathered 2026-09-19

How they pay

Correspondence with the client 7 — emails and anything quoted back, in full

• Alejandro P 2026-07-30 17:00
  The client emailed: Josephinenk Ojiabo Jul 28, 2026, 3:32?PM (2 days ago) to Inquiries Good afternoon Mr Alejandro Thank you again for taking out time to reply to my email. Again, I was not informed of the value of the order ($2,500). During my visit at the studio, there were a lot of misinformation which was the reason why I reached out to you. In addition, I noticed that the measurements entered on the digital Z card for my daughter are incorrect and she will not be able to use that digital Zcard. I understand that your company may have incurred some expenses which is why I am willing to pay $700. Customer's satisfaction is important as well transparency. Please let me know how you intend to move forward. Thank you ///////////// I replied: Inquiries Studio 5:00?PM (0 minutes ago) to Josephinenk Subject: Re: Z-Card Update Hello Josephine, Thank you for your email. As I mentioned previously, I sincerely apologize for the error in the measurements on your daughter's Z-Card. However, please understand that any errors can be corrected. The Z-Card is actually designed to be updated over time. You can send us new photos or updated information about your daughter, and we will revise the Z-Card accordingly. This is especially important for young models, as their measurements and appearance naturally change as they grow. Her current statistics will not remain the same, so the Z-Card is intended to grow and evolve with her. Because of this, updating her materials is not a problem. Additionally, you will continue to have access to our Offer Verification Service, which allows you to send us any offers you receive from casting directors or agencies. We will review them to help ensure they are legitimate and to reduce the risk of falling victim to a scam. Please let me know if you have any questions or concerns. I would be happy to assist. Kind regards, Alejandro
• Alejandro P 2026-07-28 15:17
  The client emailed: Josephinenk Ojiabo Jul 26, 2026, 11:25?AM (2 days ago) to Inquiries Good afternoon After further deliberation with my partner regarding my verbal discussion with you , My partner and I are requesting further reduction to $700. This is because we were misinformed of what to expect during my visit for the photo shoot and it is deceitful. Being that I paid $200 advance , we are requesting to pay up the balance of $500( to be paid instantly starting 8/31/2926. Please kindly recalculate what the installment would be. Thank you Nkechi //////////// I replied : Inquiries Studio 3:16?PM (0 minutes ago) to Josephinenk Hello Josephine, Thank you for your email. Unfortunately, we are unable to reduce the account to $700, as the company has already incurred the costs associated with the order you placed, and the value of the materials you received is $2,500. We have already extended a reduction, as well as an additional discount, to address the misunderstanding. At this point, we are unable to offer any further reductions because your package has already been reduced below its original value. If it would help make the payments more manageable, we can extend your payment plan to 18 monthly payments of $61.11. Please note that the total amount paid will remain the same, as we do not charge interest. I highly recommend that you review the reduction offer outlined in this email thread. I believe you will find it to be a reasonable resolution considering the legally binding terms of the agreement. Please let me know how you would like to proceed or if you have any questions. I will be happy to assist you. Kind regards, Alejandro 07/29/2026 16:20 - [Jul 29, 2026, 4:20 PM] Natalie: Removed from AI: No reason provided
• Steph A 2026-06-18 11:24
  fvm clients vm to inq -------- Harriet Ojiabo- P3890137 MAPS Inquiries Studio <[email protected]> 11:23?AM (0 minutes ago) to MAPS Harriet Ojiabo- P3890137 ----------- Good morning. Please give me a call back at 631-552-8058. Thank you. Kind Regards, Steph -------------
• Steph A 2026-06-18 09:21
  Josephinenk Ojiabo 9:12?AM (7 minutes ago) to me Good morning Thank you for the explanation, however, I was not informed of a digital z card . The representative told me specifically among the things to expect will include a picture plaque and he said that will come in mail and he showed me a sample of it on his desk. If the amount Im paying does not include the picture plaque frame then your representative wasnt transparent and I would have to cancel this transaction/ contract . Thank you -------------- Stephani 9:20?AM (0 minutes ago) to Josephinenk Please reach out to the inquiries team to discuss your concerns you can reach them at [email protected]
• Steph A 2026-06-18 09:05
  Re: Maps Studio Harriet ojiabo Inbox Summarize this email Josephinenk Ojiabo Jun 17, 2026, 5:48?PM (15 hours ago) to Inquiries, me, [email protected] Good after noon On the day of our visit 6/14/26, the representative mentioned the 1500 covers the digital photos , websites and photo plaque , which he said my daughter will have to carry with her for each modeling and I should expect it in mail in the next 2-3 weeks . So what is digital Z photo.i need this clarified because it shows your rep is not transparent. If this is not classified I might have to cancel this deal . This is frustrating Thank you Nkechi Thank you Sent from Yahoo Mail for iPhone On Wednesday, June 17, 2026, 5:38 PM, Josephinenk Ojiabo <[email protected]> wrote: Good afternoon Thank you for responding to my email. The digital z card is what ? There is a framed picture the rep we met at the studio said we should expect in the mail which my daughter will have to carry along with whenever she is going to any modeling site ,what is this digital z card ? Thank you Sent from Yahoo Mail for iPhone On Wednesday, June 17, 2026, 5:10 PM, Inquiries Studio <[email protected]> wrote: Hello Josephine, Thank you for reaching out and bringing this to our attention. I apologize for any confusion regarding the items included in your package. The services you are referring to are included in a different package valued at $4,000. This package may have been discussed at the studio but was not selected as part of your final agreement. The third item you mentioned refers to the website (e-portfolio). Please let me know if you have any questions. Kind regards, Alejandro Customer Service Creative Team New York | Boston 929-624-2474 | 617-466-9980 | [email protected] Website: mapsstudio.nyc Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST. On Tue, Jun 16, 2026 at 3:55?PM Josephinenk Ojiabo <[email protected]> wrote: Good afternoon Thank you for sending the contract, however, I noticed that on the contract, it shows that the 1,500 covers only two items (Digital Z card and Digital images) as opposed to three items that was mentioned on the day of the photoshoot. Please what is the third item? Please advise. Thank you Inline image On Tuesday, June 16, 2026 at 12:00:36 PM EDT, Inquiries Studio <[email protected]> wrote: Hello Nkechi, It was a pleasure speaking with you today. As discussed, I have attached a copy of the contract to this email for your review. Please let me know if you have any questions or need any additional information. Kind regards, Alejandro Customer Service Creative Team New York | Boston 929-624-2474 | 617-466-9980 | [email protected] Website: mapsstudio.nyc Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST. Josephinenk Ojiabo Jun 17, 2026, 6:01?PM (15 hours ago) to Inquiries, me, [email protected] At first the rep did not record the cash of $150 which I paid on 6/14/26. I had to repeatedly call and email yesterday 6/16/26 for the photos to be uploaded and then I was informed the rep never recorded the $150 . Please I need this sorted out . Thank you Stephani 9:04?AM (0 minutes ago) to Josephinenk Hello, Thank you for reaching out and sharing your concerns. I completely understand the frustration, and I appreciate the opportunity to clarify. The Digital Z-Card is a marketing tool that includes your daughter's professional images and basic information in a digital format. It is commonly used when applying to agencies, castings, and modeling opportunities online. Regarding the materials you were told to expect, the Production Department is responsible for creating and distributing the final marketing materials, including websites, Z-cards. Processing times can vary, but they will be able to provide the most accurate update on what is included and the expected delivery timeframe which is typically 4 to 8 weeks after you visited the studio. I apologize if there was any confusion. Our goal is always to be as transparent as possible, and I certainly want to make sure you receive accurate information. If you have any questions regarding your package, please call (929) 624-2474 ext 2 Thank you
• Alejandro P 2026-06-17 17:10
  The client emailed: Josephinenk Ojiabo Jun 16, 2026, 3:55?PM (1 day ago) to Inquiries Good afternoon Thank you for sending the contract, however, I noticed that on the contract, it shows that the 1,500 covers only two items (Digital Z card and Digital images) as opposed to three items that was mentioned on the day of the photoshoot. Please what is the third item? Please advise. Thank you ///// I replied: Inquiries Studio 5:10?PM (0 minutes ago) to Josephinenk Hello Josephine, Thank you for reaching out and bringing this to our attention. I apologize for any confusion regarding the items included in your package. The services you are referring to are included in a different package valued at $4,000. This package may have been discussed at the studio but was not selected as part of your final agreement. The third item you mentioned refers to the website (e-portfolio). Please let me know if you have any questions. Kind regards, Alejandro
• Steph A 2026-06-16 09:37
  1 of many Next steps Inbox Summarize this email Stephani Attachments Jun 15, 2026, 12:35?PM (21 hours ago) Hello, I wanted to share a few helpful resources for your child’s modeling opportunities. Casting Resource You can explore the following website for kid-friendl Josephinenk Ojiabo Jun 15, 2026, 5:55?PM (15 hours ago) to me Hi Stephani, Thank you for sending the link. However, when going through all of the casting opportunities on the "kidscasting" website, as soon as I clicked "Apply", I immediately got prompted with options that included having to subscribe and pay a monthly fee in order to apply. In addition, after logging into the USA Models platform, all of my daughter's photos have a watermark on them and I can only see the pictures when I press "Contact Sheet". The images appear no where else. When I click on "Photos", there are no photos. This is really frustrating considering the amount of money paid. Please advise. Best, Nikky- Harriet's Mom Stephani 9:37?AM (0 minutes ago) to Josephinenk Hello, Thank you for reaching out and sharing your concerns. I completely understand your frustration, and I'm happy to clarify a few things. Regarding KidsCasting, many casting platforms offer both free and paid membership options. Some opportunities may require a subscription to apply, while others can be accessed through free accounts. As for the USA Models website, the watermark you are seeing on the contact sheets is normal and is used to help protect the images online. If your daughter's photos are not appearing properly in the Photos section, I recommend reaching out to our Production Department so they can review the website and ensure everything has been uploaded correctly. You can contact them directly at [email protected]. I have two free casting websites in your area I can offer you if you would like to sign her up with those? https://www.centralcasting.com/ga/ (NY / GA / LA / CA – Free) https://www.gwcnyc.com/ (NY / NJ / CT – Free) -------------

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11

• Adi B 2026-07-21 12:49
  Maps Studio: Your Z Card materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
• Alejandro P 2026-06-24 11:24
  CONTRACT ISSUE: Client Name: Nkechi Ojiabo Model Name: Harriet Ojiabo REF# P3890137 Total Package Amount: $1,500 Amount to date: $200 Date of Shoot: 06/14/2026 Date of Complaint: 06/24/2026 Sales Sheet: Y /////////////////// **Account Notes / Call Summary** I called the client and offered a **$200 reduction** due to a miscommunication from the viewer regarding the Z-card, where the client was told she would receive a physical mailed copy. The client was not fully satisfied with the initial offer and expressed that it was not enough. I then offered to **skip her first payment** as an additional accommodation. The client agreed to this resolution. Following the call, I emailed the updated arrangement for confirmation. /////////// I emailed : Inquiries Studio 11:19?AM (0 minutes ago) to Josephinenk Hello Nkechi, It was a pleasure speaking with you today. As discussed, we have updated your account. Please refer to the statement below to see that your remaining balance is $1,100, and keep it for your records. Please keep in mind that your monthly installments are scheduled for August 31st for $91.66. Please let me know if you have any questions or concerns. Kind regards, Alejandro /////////////////////////// CI settled= Recurring +ledger+ Finance+ Sale sheet
• Alejandro P 2026-06-22 16:11
  I called the client to discuss her account. She was very upset because she said she was promised a printed copy of the Z card. I apologised for the confusion. I told her I would review her account and get back to her.
• Emmanuel R 2026-06-17 11:58
  Client email Tue, Jun 16, 9:52?AM: Hi, My name is Nikky Ojiabo and I am the parent of Harriet Ojiabo who recently took her pictures at Maps Studio on Sunday. I am writing this email regarding my daughter's pictures. When I log in, my daughters pictures only appear on the "Contact Sheet" and not when I press "Photos". I was hoping you could fix this as soon as possible. . MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
• Alejandro P 2026-06-16 12:46
  The client called in and said she did not have access to her images, so I told her that her account was unconfirmed. I asked her if she had paid in cash si said yes, so I let production knoew aftert verifieing with payrol the we did have the cash. She also requested a copy of the contract, so I sent it to her.
• Kendrick P 2026-06-15 13:01
  Client called saying that when she logs into her portal, she only sees watermarked images on the portal, FWD to production
• Steph A 2026-06-15 12:35
  called/ discussed/ all good ------- sent next steps
• Emmanuel R 2026-06-15 12:30
  Removed images from Portal due to unconfirmed sale
• Emmanuel R 2026-06-15 12:25
  MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
• Natalia Granado 2026-06-15 11:37
  Recurring set
• Michelle C 2026-05-21 15:44
  client is in 7th grade and is on the debate team, volleyball and loves music and fashion, she actually turned the application in herself and then told her mom about it, mom is very supportive and she has one younger sister Joanna who is 8 and after we have a successful day with Harriet mom is gonna schedule an appointment for her , client is aware that we are not an agency and that packages start at 399 and that a financial decision must be made on the day of the shoot Michelle C - 06/10/2026 11:43 - Changed confirmed from No to Attempted Michelle C - 06/10/2026 12:48 - Changed confirmed from Attempted to Full