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Says we scammed them · Wants out of the contract

Billy Perez F3894200

Money back via Email Waiting on US · 19d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Billy Perez
Billy Perez
Orlando
Audra T
2026-06-03
2026-09-01
$4,000
$567
$4,000
19d ago
19d ago
Email
crm-note

What has happened so far

Billy Perez complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $567, 2 of 2 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-07-15 David M Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c (in writing)
  3. 2026-06-22 David M Stxrk_ Lxrd117 Fri, Jun 19, 2:34?PM (3 days ago) to me Thank you so much Studio Production 3:49?PM (0 minutes ago) to Stxrk_ You're welcome!
  4. 2026-06-19 David M Stxrk_ Lxrd117 8:41?AM (5 hours ago) to me I was never sent my measurements and I really need them when can I get those Studio Production 2:33?PM (0 minutes ago) to Stxrk_ Hello Billy, I've
  5. 2026-06-18 David M Stxrk_ Lxrd117 Jun 17, 2026, 3:44?PM (23 hours ago) to me I had it changed so i only will be paying for the photos Studio Production 3:35?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you (in writing)
  6. 2026-06-17 David M Hello Billy, Thank you for reaching out. Typically we begin working on your website stats and Zcard information 2-4 weeks after your shoot. We also input your measurements and Zcard informat
  7. 2026-06-16 Kendrick P Client called saying they no longer want to move forward with the package they have chosen and would like to see if there was anything we can do. I offered a reduction, removing the website (in writing)
  8. 2026-06-10 David M Studio Production 2:13?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for reaching out. Typically we input your website stats and Zcard information 2-4 weeks after your shoot. Now that
  9. 2026-06-10 Audra T He reached out to me that he has not received his website. I told him we sent him stuff on 6/4 and that the website can take 3-4 weeks. He now remembers that and is good.
  10. 2026-06-09 Ronnie K Client texted: Qhere is my website? 7:16 PM Where* 7:16 PM I was told I should have it today? 7:19 PM /// Forward to production

10 earlier entries — the whole thread is under Evidence below.

Scam claim, Cancel contract, Buyer's remorse, Complaint form, Refund, No photos, Unhappy
Kendrick P - 09/01/2026 10:27 Client emailed Stxrk_ Lxrd117 Thu, Aug 27, 6:22?PM (5 days ago) to me I want a refund or to stop paying for these it was a scam ------------------------------- I emailed Inquiries Studio 10:27?AM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for your email. I’d like to clarify the status of your account and the agreement you entered into with Studio 1. You entered into a financing agreement with the studio, which includes specific terms and conditions regarding the agreement and cancellation. Studio 1 provides professional modeling photography, portfolio materials, di…

Evidence gathered 2026-09-19

How they pay
2026-08-18 $58
2 of 2 · $117
0
$450
$933
—
Square has taken $567 4 payments, 2026-05-27 to 2026-07-18 · 2 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • David M 2026-07-15 10:30
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Website Address: https://billyperez.usa-models.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://billyperez.usa-models.com/login Click "Log in" on the upper right-hand corner. Username: [email protected]
  • David M 2026-06-18 15:35
    Stxrk_ Lxrd117 Jun 17, 2026, 3:44?PM (23 hours ago) to me I had it changed so i only will be paying for the photos Studio Production 3:35?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for your email. For any questions related to your package please email our inquiries team at [email protected] They will be able to assist you. Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Kendrick P 2026-06-16 16:26
    Client called saying they no longer want to move forward with the package they have chosen and would like to see if there was anything we can do. I offered a reduction, removing the website and Z card and keeping the images for 1500 and refinancing for 18 months. He agreed. ---------------------------- Client Name:Billy Perez Model Name: Billy Perez REF# F3894200 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot:06/03/26 Date of Complaint: 06/16/26 Sales Sheet: Y ------------------------------ I emailed Inquiries Studio <[email protected]> 4:25?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for your call today. As discussed, I have adjusted your account to reflect the $1,500 package. Based on the amount you have already paid, your remaining balance is $1,050. I have also refinanced the account over 18 months, reducing your monthly payments from $295.83 to $58.33. I am glad I was able to assist you. If you have any further questions or concerns, please feel free to contact us. Kind Regards, Kendrick ------------------------------ Fiance + REcurring + Ledger + Salse sheet + Production sheet + CI
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 16
  • David M 2026-06-22 15:50
    Stxrk_ Lxrd117 Fri, Jun 19, 2:34?PM (3 days ago) to me Thank you so much Studio Production 3:49?PM (0 minutes ago) to Stxrk_ You're welcome!
  • David M 2026-06-19 14:33
    Stxrk_ Lxrd117 8:41?AM (5 hours ago) to me I was never sent my measurements and I really need them when can I get those Studio Production 2:33?PM (0 minutes ago) to Stxrk_ Hello Billy, I've copied them here. Height 5 11 feet & inches Waist 30 Hips 34 Chest 35 Eye Colour Dark brown Hair Colour Black Hair Legth Medium
  • David M 2026-06-17 15:24
    Hello Billy, Thank you for reaching out. Typically we begin working on your website stats and Zcard information 2-4 weeks after your shoot. We also input your measurements and Zcard information and choose the images that appear on your site when someone views it. To view all of the images in your gallery please see the "Photos" tab. Press the drop-down arrow to "View all." Then "Download Photos". Once downloaded to your device you can add them to your public gallery. Your website is fully editable. You may begin filling it in and editing at your leisure. You can also watch the mentorship videos available from your dashboard. Please let us know if you have any questions or concerns. -- Best regards, David, Production team
  • David M 2026-06-10 14:14
    Studio Production 2:13?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for reaching out. Typically we input your website stats and Zcard information 2-4 weeks after your shoot. Now that you have access to your portal you can start filling out the site's information and watching the mentorship videos available from your dashboard. Your website is fully editable. You may begin filling it in and editing at your leisure. Please let us know if you have any questions or concerns. -- Best regards, David, Production team 06/16/2026 13:20 - [Jun 16, 2026, 1:20 PM] Natalie: Customer inquired about their website, and the issue was escalated to the Production Studio 1 team.
  • Audra T 2026-06-10 13:34
    He reached out to me that he has not received his website. I told him we sent him stuff on 6/4 and that the website can take 3-4 weeks. He now remembers that and is good.
  • Ronnie K 2026-06-09 09:42
    Client texted: Qhere is my website? 7:16 PM Where* 7:16 PM I was told I should have it today? 7:19 PM /// Forward to production
  • Ronnie K 2026-06-05 09:51
    Client texted: I was able to log in 6:49 PM
  • David M 2026-06-04 13:20
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to 30 minutes to populate from the time this message is sent out.
  • Ronnie K 2026-06-04 11:44
    Client texted: I sent them a detailed message. 11:02 AM
  • Natalia Granado 2026-06-04 11:32
    Recurring set
  • Mariana N 2026-06-04 11:13
    went over next steps, amount is ok i gave sticky for charles to switch his payment date to the 18th
  • Mariana N 2026-06-04 10:44
    no asnwer lvm email sent
  • Audra T 2026-06-03 18:19
    nnice guy. went over contract. thank you!
  • Erica S 2026-05-29 13:13
    confirmed thru txt Erica S - 05/29/2026 13:13 - Changed confirmed from Attempted to Half
  • Erica S 2026-05-29 13:10
    sent no ans / sent txt Erica S - 05/29/2026 13:10 - Changed confirmed from No to Attempted
  • Erica S 2026-05-27 18:08
    Billy is very interested in modeling. Soft spoken kind of reserved but nice personality. Brand new model Billy has always thought getting in modeling Works FT Tool Technician at home depot 5'11 height Google pay Model 399 + no agency.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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