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Wants out of the contract · Asked for a reduction

NOA SHIMONI N2907531

Out of the contract via Phone Direction not recorded not confirmed as a complaint yet
$1,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Noa Shimoni (Main Account)
NOA SHIMONI
Nashville
Liz G
2025-12-23
2026-09-01
$1,500
$404
$1,500
19d ago
19d ago
Phone
crm-note

What has happened so far

NOA SHIMONI complained on 2026-09-01 by phone — 19 days ago. They signed for $1,500 and have paid $404, 2 of 2 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-04-01 Cindy D Client did have her new card on file, & I didn't connect it to the account as auto draft. So, it was never taking the payments. As a courtesy, I granted (3) payments April, May, & June for $
  3. 2026-03-31 Cindy D Client paid my invoice I sent today for $50....
  4. 2026-03-12 Tyesha H Client emailed: Noa Shimoni <[email protected]> Mar 2, 2026, 10:49?AM (10 days ago) to me Hi, my name is Noa Shimoni, I came into your Nashville location last December and have since mov (in writing)
  5. 2026-03-03 Cindy D Processed client payment for $104.16
  6. 2026-02-26 Veronica H client called to update cc info
  7. 2026-01-30 Emmanuel R Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  8. 2026-01-28 Charles C Client called to inform us that she is going to Israel until May and would like to pause the recurring, I told her I could not and offered to push the recurring to Feb 28th and set it for $5
  9. 2026-01-16 Tyesha H Client called in stating that she forgot to give a call regarding her reshoot Info was given to Alejandro to follow up
  10. 2026-01-08 Neil G Emailed Client - Studio-1: Your website and zCards have been sent out via email from [email protected]. Please search “ n2907531 ” in your email and spam search bar. (in writing)

11 earlier entries — the whole thread is under Evidence below.

Cancel contract, Wants cut, No photos
…student, and unfortunately, I cannot afford the payments associated with the contract. I also did not use or need the additional items that were provided. I understand that I agreed to the contract, and I’m not trying to avoid responsibility. I’m simply hoping that we can find a reasonable solution, whether that means cancelling the contract, modifying it, or removing the unused services and associated costs. Please let me know if there is anything we can do to resolve this. I would really appreciate your help and consideration. responded: Thank you for your email. Upon reviewing your account, we show that you were provided the Selection Image + Zcard package, valued at $2,500, for the discounted price of $1,500. Due to this, we are not able to further reduce your packa…

Evidence gathered 2026-09-19

How they pay
2026-03-31 $50
2 of 2 · $154
0
$250
$1,096
—
Square has taken $404 4 payments, 2025-12-15 to 2026-03-31 · 5 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 5 — emails and anything quoted back, in full
  • Tyesha H 2026-03-12 09:50
    Client emailed: Noa Shimoni <[email protected]> Mar 2, 2026, 10:49?AM (10 days ago) to me Hi, my name is Noa Shimoni, I came into your Nashville location last December and have since moved out of country. I am paying for a package that includes photos and a z card and I want to say that I’m super happy with the quality of the photos! That said, I recently moved abroad due to a family matter and I realized I don’t have a use for the z card that was included. Since it was delivered digitally and it won’t be used on my end, I would like to request an adjustment to remove it from my order and update the balance accordingly. I would like to continue paying for the cost of the photos and images themselves. I am just wondering if the modification to remove the z card is possible. Please let me know if this is something we can work out. I appreciate your time and understanding and look forward to your response! Thank you! -Noa Shimoni ------------------ I emailed: Inquiries Studio 9:50?AM (0 minutes ago) to Noa Hello Noa, Thank you for reaching out, and we’re glad to hear that you’re happy with the quality of your photos. We also appreciate you keeping your account up to date—we see that your recent payment has been received. At this time, we’re unable to make adjustments to the package. Since the package and all included products have already been delivered, we’re unable to remove the digital Z-card or modify its associated balance. If you have any other questions or need assistance moving forward, please feel free to reach out. We’re always happy to help. Kind Regards, Tyesha
  • Neil G 2026-01-08 16:21
    Emailed Client - Studio-1: Your website and zCards have been sent out via email from [email protected]. Please search “ n2907531 ” in your email and spam search bar.
  • David M 2026-01-02 14:21
    CLIENT: Incorrect measurements - z card Nashville Noa Shimoni <[email protected]> Dec 29, 2025, 2:04?PM (4 days ago) to production Hey production team! My name is Noa Shimoni, I was emailing to see if it possible to update my measurements for the z card in progress. The phone number on my account is 865-361-9795. The original measurements I received were: Waist: 29” Hips: 35” Chest: 33” But they are slightly off, I have my correct measurements but if you need me to come back in to update the measurements I can do that as well. My updated measures are: Waist: 27” Hips: 35” Chest: 33” I think the reason the waist was just a bit off was because the measurements were taken over the jeans waist band vs my actual waist. But everything else looks great! Thank you so much! Let me know if you need anything else PROD: Production Studio1 2:21?PM (0 minutes ago) to Noa Hello Noa, Thank you for your email. We've gone ahead and updated your information. Happy new year and please let us know if you have any questions or concerns. -- Kind Regards, David, Production Team
  • Roberto M 2025-12-30 13:04
    Resume review - Studio 1 Inquiries Studios1 <[email protected]> Attachments 1:03?PM (0 minutes ago) to nabigaels11 Good afternoon Noa, Thank you for sending us your resume to review. You will need to make a cover letter as well to attach to your resume for when you start applying to agencies. I have attached a sample cover letter and resume so you can have an idea how to build yours to industry standards. And make it to show off your look. A suggestion would be to use Canva.com to make it easier for you to build. Feel free to send it back after you work on them for any suggestions. Happy New Year Kind Regards, Roberto (mentor) Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST. 2 Attachments • Scanned by Gmail
  • David M 2025-12-30 12:32
    PROD: FWD TO INQ: N2907531 Attention mentors ---------- Forwarded message --------- From: Noa Shimoni <[email protected]> Date: Mon, Dec 29, 2025 at 3:10?PM Subject: Modeling Resume To: <[email protected]> Hi! I've attached my modeling resume for review, let me know if I need to fix or update anything. Thank you! -- Kind Regards, David, Production Team
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 15
  • Cindy D 2026-04-01 10:13
    Client did have her new card on file, & I didn't connect it to the account as auto draft. So, it was never taking the payments. As a courtesy, I granted (3) payments April, May, & June for $50 as stated. Hopefully you'll have yourself financially stable by then...Keep in mind $104.16 will recommence on July 28th.
  • Cindy D 2026-03-31 17:07
    Client paid my invoice I sent today for $50....
  • Cindy D 2026-03-03 17:00
    Processed client payment for $104.16
  • Veronica H 2026-02-26 11:00
    client called to update cc info
  • Emmanuel R 2026-01-30 09:41
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Charles C 2026-01-28 16:08
    Client called to inform us that she is going to Israel until May and would like to pause the recurring, I told her I could not and offered to push the recurring to Feb 28th and set it for $50.00 until May 28th where it will resume for the regular amount of $104.16. client accepted.
  • Tyesha H 2026-01-16 11:43
    Client called in stating that she forgot to give a call regarding her reshoot Info was given to Alejandro to follow up
  • Alejandro P 2026-01-05 11:00
    Client called in and requested to do her digital because she looks like she has very heavy makeup in the imamages so I offer a reshoot so she can do the digital.
  • Alejandro P 2025-12-29 13:38
    CLient called in ad cliams her measurement are wring so I text her the email to production so she can send the updated ones.
  • Alejandro P 2025-12-29 13:15
    Client called in and requestred assistance with next steps so I went over the information and advice her to start working on her Cover letter.
  • Tony F 2025-12-24 15:59
    Nashville Studio1: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 minutes. Please search “We”Transfer” in your email.
  • Natalia Granado 2025-12-24 10:38
    Recurring set
  • Liz G 2025-12-23 12:26
    HIGH SCHOOL STUDENTS NEED THEIR PARENTS
  • Kieran R 2025-12-19 13:43
    Called to confirm shoot - Ready to go- knows packages @ $399 and to bring ID. Kieran R - 12/19/2025 13:43 - Changed confirmed from No to Full
  • Miguel S 2025-12-15 12:07
    Noa's family is originally from Israel. She is graduating High School. Works Part time for Footlocker. Will not be coming with parents as they don't support her modeling dreams. On her off time she loves to play soccer and play guitar. She knows she will be offered a portfolio at $399 if she passes the assessment. In addition she knows were a modeling studio and not an Agency.

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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