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Wants out of the contract · We offered a reduction

Brinda Nsideu D3747925

Out of the contract via Text Direction not recorded not confirmed as a complaint yet
$3,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Brinda Nsideu
Brinda Nsideu
Dallas
Elly R
2026-02-21
2026-08-31
$3,500
$1,056
$3,500
20d ago
20d ago
Text
crm-note

What has happened so far

Brinda Nsideu complained on 2026-08-31 by text — 20 days ago. They signed for $3,500 and have paid $1,056, 3 of 3 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-31 intake scan logged on the desk
  2. 2026-07-23 David M WEB DEACTIVATED
  3. 2026-06-23 Caet W client emailed: [email protected] (in writing)
  4. 2026-06-23 Caet W client emailed: I accept the terms. And I will take the option 2 responded: Thank you for your reply. Please submit your June payment using the link below. The amount has been adjusted to $1 (in writing)
  5. 2026-06-22 Caet W client emailed: Dear Management Team, I am writing to formally request the mutual termination of the photography services agreement I signed with The Photo Studio Group Texas LLC on February (in writing)
  6. 2026-06-19 Alejandro P The client emailed: Brinda Nsideu Wed, Jun 17, 6:30?PM (2 days ago) to me Request for Mutual Contract Termination - Brinda Nsideu - Ref: D3747925 Dear Management Team, I am writing to formal (in writing)
  7. 2026-06-19 Alejandro P The client emalied: ---------- Forwarded message --------- From: Brinda Nsideu <[email protected]> Date: Wed, Jun 17, 2026 at 6:33?PM Subject: Re: Female Wardrobe/Photo Shoot Preparatio (in writing)
  8. 2026-03-13 Nellie P Client replied: New messages I get the interview but they asked me to pay for the training 9:56 PM (in writing)
  9. 2026-03-12 Nellie P Client texted: Wednesday, Mar 11 I have in interviews tomorrow with Grace LaRocce tomorrow 11:00 PM New messages Thursday, Mar 12 You That's amazing!! Please do let us know how it goes with
  10. 2026-03-10 David M PROD: Studio Production Attachments 12:30?PM (0 minutes ago) to brindansideu Hello Brinda, Please see your updated cards attached below. Once you receive your website, there are a series of

8 earlier entries — the whole thread is under Evidence below.

Cancel contract, We offered
Caet W - 08/31/2026 13:29 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:c6a91919-a1c0-4caf-a0c6-780086182ac9 Kind Regards, Studio 1 954-369-2372 FL | 469-902-5890 TX [email protected]

Evidence gathered 2026-09-19

How they pay
2026-06-28 $131
3 of 3 · $656
0
$400
$1,444
Square has taken $1,006 4 payments, 2026-02-21 to 2026-06-24 · 1 failed · 4 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 7 — emails and anything quoted back, in full
  • Caet W 2026-06-23 14:05
    client emailed: [email protected]
  • Caet W 2026-06-23 08:08
    client emailed: I accept the terms. And I will take the option 2 responded: Thank you for your reply. Please submit your June payment using the link below. The amount has been adjusted to $131.25. Once paid, the $1,000 adjustment will be applied to your account and your website will be deactivated. If no payment is received, your normal billing amount will continue in July and your balance will remain unchanged. https://app.squareup.com/pay-invoice/invtmp:cc6a5ad7-ce21-4152-8f38-30f7494b997f
  • Caet W 2026-06-22 08:08
    client emailed: Dear Management Team, I am writing to formally request the mutual termination of the photography services agreement I signed with The Photo Studio Group Texas LLC on February 21, 2026 (Reference Number: D3747925). Due to unforeseen changes in my personal and financial circumstances, I am unfortunately unable to continue with the monthly installment plan of $262.50 to fund the remaining balance of the $3,500 portfolio. As per Section 6.0 of our agreement, I understand and accept that any monies I have paid up to this point are non-refundable and will be forfeited or kept as studio credit. In exchange, I kindly request that the studio agrees to cancel the remaining balance owed, stop all future recurring charges to my card on file, and close my account without any further penalties, late fees, or legal actions. I deeply appreciate your understanding and cooperation regarding this difficult situation. Could you please confirm in writing if you accept this mutual termination and that my balance has been cleared? Thank you for your time and assistance. responded: Thank you for your email. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlined in the service contract have been produced and released to you in full. Because of this, we cannot cancel the order. At this time, the studio will provide you with the following options in an effort to assist you. Option 1: Discount current package by $500, bringing balance to $2,075 - refinancing options available (lowest payment option $172.91/month) Option 2: Deactivate Website URL and remove from package, reducing total by $1,000, bringing balance to $1,575 (lowest payment option $131.25/month) THIS OPTION IS ONLY AVAILABLE FOR 30 DAYS Please note that a payment will be required toward the new financing plan before either option is applied to your account. Please let us know which option works best for you and we'll gladly assist you moving forward. No response will result in your account and balance remaining as is.
  • Alejandro P 2026-06-19 14:49
    The client emailed: Brinda Nsideu Wed, Jun 17, 6:30?PM (2 days ago) to me Request for Mutual Contract Termination - Brinda Nsideu - Ref: D3747925 Dear Management Team, I am writing to formally request the mutual termination of the photography services agreement I signed with The Photo Studio Group Texas LLC on February 21, 2026 (Reference Number: D3747925). Due to unforeseen changes in my personal and financial circumstances, I am unfortunately unable to continue with the monthly installment plan of $262.50 to fund the remaining balance of the $3,500 portfolio. As per Section 6.0 of our agreement, I understand and accept that any monies I have paid up to this point are non-refundable and will be forfeited or kept as studio credit. In exchange, I kindly request that the studio agrees to cancel the remaining balance owed, stop all future recurring charges to my card on file, and close my account without any further penalties, late fees, or legal actions. I deeply appreciate your understanding and cooperation regarding this difficult situation. Could you please confirm in writing if you accept this mutual termination and that my balance has been cleared? Thank you for your time and assistance. Sincerely, Brinda Nsideu [email protected] (903) 990-7878 ///////// Fwd to Finance
  • Alejandro P 2026-06-19 11:07
    The client emalied: ---------- Forwarded message --------- From: Brinda Nsideu <[email protected]> Date: Wed, Jun 17, 2026 at 6:33?PM Subject: Re: Female Wardrobe/Photo Shoot Preparation To: Bari M <[email protected]> Request for Mutual Contract Termination - Brinda Nsideu - Ref: D3747925 Dear Management Team, I am writing to formally request the mutual termination of the photography services agreement I signed with The Photo Studio Group Texas LLC on February 21, 2026 (Reference Number: D3747925). Due to unforeseen changes in my personal and financial circumstances, I am unfortunately unable to continue with the monthly installment plan of $262.50 to fund the remaining balance of the $3,500 portfolio. As per Section 6.0 of our agreement, I understand and accept that any monies I have paid up to this point are non-refundable and will be forfeited or kept as studio credit. In exchange, I kindly request that the studio agrees to cancel the remaining balance owed, stop all future recurring charges to my card on file, and close my account without any further penalties, late fees, or legal actions. I deeply appreciate your understanding and cooperation regarding this difficult situation. Could you please confirm in writing if you accept this mutual termination and that my balance has been cleared? Thank you for your time and assistance. Sincerely, ///////// Fwd to finance
  • Nellie P 2026-03-13 10:46
    Client replied: New messages I get the interview but they asked me to pay for the training 9:56 PM
  • Adi B 2026-02-26 21:47
    Studio-1: Your website and zCards have been sent out via email from [email protected] https://brindansideu.modelingfolio.com/ AB
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • David M 2026-07-23 12:08
    WEB DEACTIVATED
  • Nellie P 2026-03-12 11:58
    Client texted: Wednesday, Mar 11 I have in interviews tomorrow with Grace LaRocce tomorrow 11:00 PM New messages Thursday, Mar 12 You That's amazing!! Please do let us know how it goes with them! We know you're gonna hit it out the park ???? 11:58 AM
  • David M 2026-03-10 12:30
    PROD: Studio Production Attachments 12:30?PM (0 minutes ago) to brindansideu Hello Brinda, Please see your updated cards attached below. Once you receive your website, there are a series of videos that will help and guide you with the next steps. Click on Mentoring and you will see the complete dropdown. Please watch all the videos. These tutorials guide you on how to manage your website, how to apply to casting sites and agencies, the Model Guide, important information about pricing yourself out, contracts and much more. Once you have gone through all the tutorials please begin to apply to casting sites and agencies. If you receive a contract or have questions regarding a casting offer and need further assistance, please reach out to us at: inquiries@ (Studio1 or MAPS) Wishing you much success! -- Best regards, David, Production team
  • Nellie P 2026-03-09 10:45
    Client needs their Zcard updated with the right height: Good evening, sorry to bother you, but on my zcard my height is not 5'5" but rather 5'2", and I've already watched the YouTube video you sent me, so what's next?7:32 PM ///fwd to productions
  • Natalia Granado 2026-02-23 13:11
    Recurring set
  • David M 2026-02-23 10:48
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Elly R 2026-02-21 14:29
    Thanks Bari! MSP super sweet
  • Bari M 2026-02-19 12:20
    Went over wardrobe Bari M - 02/19/2026 12:20 - Changed confirmed from No to Full
  • Bari M 2026-02-19 12:20
    Her hair is in braids.
  • Bari M 2026-02-19 12:19
    Brinda is originally from Cameroon. She's been in the USA about 2 years. She is going to school and working part time at Walmart. She is 5'1 and LOVES taking pictures. She never modeled before but wants to try. She enjoys reading, writing and hanging out with her friends. She's coming with her older sister. She was fully pitched and understands that on the day of the shoot IF she goes forward, image packages start at $399. (Talk slow)

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-31

Pick your name at the top of the page to work this case.