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We offered a reduction · Wants a refund

Heather Couture N2945558

Money back via Phone Waiting on US · 19d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Heather Couture
Heather Couture
Nashville
Fabio Como
2026-02-16
2026-08-31
$4,000
$3,360
$4,000
20d ago
19d ago
Phone
crm-note

What has happened so far

Heather Couture complained on 2026-08-31 by phone — 20 days ago. They signed for $4,000 and have paid $3,360, 8 of 8 instalments. Square has actually taken $3,040 — $320 less than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-08-31 intake scan logged on the desk
  2. 2026-08-05 Irving S sexy mcduff Attachments Aug 1, 2026, 1:47?PM (4 days ago) to me Help!!! Is this legit? One attachment • Scanned by Gmail sexy mcduff (gmail.com) ?Hi Heather, I have gone over this and put to (in writing)
  3. 2026-08-03 Emmanuel R Client email Aug 1, 2026, 10:37?AM: I do not have my log in information. Please advise . Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-model (in writing)
  4. 2026-07-29 Emmanuel R Client email Tue, Jul 28, 5:30?PM: Can you please send me the link to it again I don’t have all my log in information . Response: Thank you for your email. Feel free to login through usa-mod
  5. 2026-07-28 Emmanuel R Client email Jul 24, 2026, 7:47?PM: My website has never given me control of the photos on it. I’ve gotten several from a photo shoot I need added. Can you please let me know when we can con
  6. 2026-07-23 Emmanuel R Emailed client: We wanted to reach out regarding the photoshoot you've submitted to us. Unfortunately the link you've provided doesnt allow us to download the images. Therefore, we're unable (in writing)
  7. 2026-07-23 Irving S sexy mcduff Jul 21, 2026, 9:59?PM (2 days ago) to me No one got back to me about adding my photos on my website. Can you please check into that for me? From To ?Hi Heather, You can add those (in writing)
  8. 2026-07-20 Tyesha H Client emailed: sexy mcduff 1:46?PM (1 hour ago) to me Can we please add these to my modeling website? --------------- FWD to Production (in writing)
  9. 2026-07-16 Irving S sexy mcduff 12:29?AM (11 hours ago) to me Am I allowed to send you a copy of an NDA? sexy mcduff (gmail.com) ?Hi Heather, I am not sure if you're able; sometimes those types of emails are fl (in writing)
  10. 2026-07-15 Tyesha H Client emailed: sexy mcduff Tue, Jul 14, 8:11?PM (20 hours ago) to me I asked if runway idol 2026 is real. I got picked to be on it. Can you tell me if it’s a legitimate company? Legitimate (in writing)

24 earlier entries — the whole thread is under Evidence below.

We offered, Refund, No photos
Charles C - 08/31/2026 09:21 Client called upset that she has not received assistance for Production in regards her website, and said that she removed her card on file to get our attention. she wants to get this resolve or she will refuse to make her two final payments. I assured her that we will get her the assistance she requires and that we apologize for not giving her the attention she deserves. She will be available at 11:15 am today to try and get this resolved, I will inform Production.

Evidence gathered 2026-09-19

How they pay
2026-08-31 $320
8 of 8 · $2,560
0
$800
$140
Square has taken $3,040 9 payments, 2026-01-27 to 2026-07-28 · 1 scheduled, not charged
The CRM shows $3,360 — Square is $320 lower. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 24 — emails and anything quoted back, in full
  • Irving S 2026-08-05 11:52
    sexy mcduff Attachments Aug 1, 2026, 1:47?PM (4 days ago) to me Help!!! Is this legit? One attachment • Scanned by Gmail sexy mcduff (gmail.com) ?Hi Heather, I have gone over this and put together the Pros and Cons of this offer here for you: Pros This agreement includes several provisions that could be viewed as positive if the opportunity is legitimate. It clearly states the total compensation of $9,000, with a $1,500 advance payment before the shoot and the remaining $7,500 paid over a ten-week period following completion of the project. The contract also specifies that the usage rights for the images are limited to three months, which is more favorable than an unlimited or perpetual usage agreement. Additionally, the agreement states that the model may bring a family member, friend, or bodyguard to the shoot, that wardrobe, makeup, and studio arrangements will be handled by the production, and that the model will receive copies of the completed photos and videos. The contract also contains standard clauses regarding confidentiality, governing law, and image usage, which are common in commercial modeling agreements. Cons ?Ralph Lauren does not use Freelance Models for these types of Campaigns. Despite these positive elements, there are several concerns that should be addressed before signing. The contract does not identify the production company, photographer's business address, client contact information, or any representative from Ralph Lauren who is authorizing the campaign. It also does not include the specific shoot dates, the exact studio location, or a detailed payment schedule beyond stating that payments will be made weekly over ten weeks. The agreement contains several grammatical errors and inconsistent formatting, which is unusual for a major commercial campaign involving a global brand like Ralph Lauren. Additionally, it states that the studio location will only be disclosed after wardrobe arrangements have been made, making it difficult to independently verify the project beforehand. The contract also lacks important details that are typically included in professional modeling agreements, such as cancellation terms, tax reporting information, insurance provisions, model responsibilities, wardrobe expectations, and a detailed description of the intended advertising campaign. Before signing, it would be advisable to verify that Jacob Webster Photography is legitimately representing Ralph Lauren, request confirmation directly from the client or production company, obtain a fully executed contract identifying all parties involved, and confirm the photographer's credentials, production schedule, and payment process. Until these details can be independently verified, I would recommend proceeding with caution.? Kind Regards, ?Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Emmanuel R 2026-08-03 15:00
    Client email Aug 1, 2026, 10:37?AM: I do not have my log in information. Please advise . Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Username: [email protected] Password: n2945558
  • Emmanuel R 2026-07-23 15:10
    Emailed client: We wanted to reach out regarding the photoshoot you've submitted to us. Unfortunately the link you've provided doesnt allow us to download the images. Therefore, we're unable to upload them to the website. You have the availability to upload them if you'd like. After logging into your dashboard, please click the 3 lines at the top right of your screen. The navigation bar will appear where you can click on “Photos”. Some more options will display, one being "Add New”. Your browser will load a new page where you'll be able to upload the images. Let me know if you have any questions
  • Irving S 2026-07-23 11:03
    sexy mcduff Jul 21, 2026, 9:59?PM (2 days ago) to me No one got back to me about adding my photos on my website. Can you please check into that for me? From To ?Hi Heather, You can add those pictures directly to your website. To do so, please log in, go to Settings, and upload the images through the website editor. If you have any issues or need assistance with the process, please feel free to reach out? to production @ [email protected] They'll be happy to help. Kind Regards, ?Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Tyesha H 2026-07-20 14:49
    Client emailed: sexy mcduff 1:46?PM (1 hour ago) to me Can we please add these to my modeling website? --------------- FWD to Production
  • Irving S 2026-07-16 11:45
    sexy mcduff 12:29?AM (11 hours ago) to me Am I allowed to send you a copy of an NDA? sexy mcduff (gmail.com) ?Hi Heather, I am not sure if you're able; sometimes those types of emails are flagged. You could respond with: ?But if you can, feel free to send me a copy of the NDA, and I’ll take a look over it for you. Please keep in mind that I can help explain the language, point out anything that stands out, and help you understand what you are agreeing to. However, I’m not an attorney and can’t provide legal advice or determine whether the NDA is legally enforceable. Once you send it over, I’ll review it and let you know if there are any sections that you may want to pay closer attention to before signing. Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Tyesha H 2026-07-15 16:35
    Client emailed: sexy mcduff Tue, Jul 14, 8:11?PM (20 hours ago) to me I asked if runway idol 2026 is real. I got picked to be on it. Can you tell me if it’s a legitimate company? Legitimate offer? ------------------ Placed in Irving's inbox 07/16/2026 09:06 - [Jul 16, 2026, 9:06 AM] Natalie: Removed from AI: No reason provided
  • Irving S 2026-07-15 10:41
    sexy mcduff Jul 14, 2026, 8:17?PM (14 hours ago) to me So the zoom meeting was actually my fault I didn’t figure out pacific time accurately. We did a zoom call at the correct time. I did sign with them. I’m supposed to shoot in Phoenix October 22nd. Do you think I made a mistake? From To ?Hi Heather, Thank you for the update. I'm glad to hear the missed Zoom meeting turned out to be a time zone mix-up and that you were able to connect with them. As for whether you made a mistake, I don't think it's possible to say that based on the information we have. Signing an agreement doesn't automatically mean it's a bad opportunity, but I would still encourage you to proceed carefully. My recommendation is to focus on verifying the details before making any additional financial commitments. If they're asking you to travel to Phoenix on October 22, I would want to know exactly what will take place there, who the producers and participating agencies are, and what your expectations should be throughout the process. I would also ask whether the event has confirmed agency representatives attending and whether there are any additional fees beyond what you've already agreed to. If you've already signed the agreement, I would be happy to review it for you. I can look over the terms, explain what they mean, and point out anything that stands out before you move forward. That way, you'll know exactly what you've agreed to. Until you've had a chance to review everything, I would avoid paying any additional money unless you fully understand what it's for and what you're receiving in return. Please send me a copy of the agreement when you have a chance, and I'll be happy to go through it with you. Hopefully, this turns into a positive experience, but it's always best to understand your rights and obligations before moving forward. I'm rooting for you and hope this opportunity works out. Keep me posted on how things progress, and don't hesitate to reach out if you have any questions. Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Irving S 2026-07-13 10:28
    Fwd: FW: CONGRATULATIONS: You’ve Been Selected for Runway Idol 2026! ????? IRVING Summarize this email sexy mcduff Jul 10, 2026, 11:27?PM (3 days ago) to me Is this legit? ---------- Forwarded message --------- From: sexy mcduff <[email protected]> Date: Fri, Jul 10, 2026 at 10:25?PM Subject: Re: FW: CONGRATULATIONS: You’ve Been Selected for Runway Idol 2026! ????? To: Lauren Baker <[email protected]> Confirmed thank you! On Fri, Jul 10, 2026 at 10:16?PM Lauren Baker <[email protected]> wrote: Image YOUR RUNWAY IDOL CAST ONBOARDING FOR THE SHOW IS: SUNDAY JULY 12 @ 3:30 PM (PST) (This is Pacific Standard Time. Please adjust for your time zone) Reply to confirm that you are attending. JOIN HERE ON ZOOM: https://us06web.zoom.us/j/4934891729 The search is over. Out of the hundreds of applicants, your presence, personality, and professional potential stood out. It is my pleasure to officially congratulate you. You have been selected for the cast of Runway Idol 2026! We are excited to welcome you to the CAST OF RUNWAY IDOL TV! To Your Success, Executive Production Team Media Drip | [email protected] www.runwayidol.com Get Outlook for Mac From: sexy mcduff <[email protected]> Date: Friday, July 10, 2026 at 2:22?PM To: Lauren Baker <[email protected]> Subject: Re: FW: CONGRATULATIONS: You’ve Been Selected for Runway Idol 2026! ????? Did I miss the window? I didn’t see the email. The person conducting the zoom said if we didn’t get an email by 9pm the casting call date on July 8 we weren’t moving forward. I didn’t receive my first email from you until July 9. I didn’t look anymore after midnight ????My personal cell is 2706041225 please contact me if I’m still invited. Thank you On Thu, Jul 9, 2026 at 4:57?PM Lauren Baker <[email protected]> wrote: Dear Model, This is your final professional notice regarding your selection for Runway Idol 2026. We reached out to congratulate you on being selected as one of our 40 featured cast members. However, as we have not received your confirmation for today’s cast onboarding. To prevent your spot from being permanently released, you must reply to this email immediately to confirm your interest so that we may give you a time to meet for today. Get Outlook for Mac From: Lauren Baker <[email protected]> Date: Thursday, July 9, 2026 at 1:39?AM To: Lauren Baker <[email protected]> Subject: CONGRATULATIONS: You’ve Been Selected for Runway Idol 2026! ????? YOU’VE BEEN SELECTED! THE RUNWAY IDOL CAST ONBOARDING FOR THE SHOW IS: TOMORROW, THURSDAY JUNE 9 The search is over. Out of the hundreds of applicants, your presence, personality, and professional potential stood out. It is my pleasure to officially congratulate you. You have been selected for the cast of Runway Idol 2026! This is your official invitation to bypass the traditional industry struggle and claim your spot in a national reality TV showdown broadcast globally on Roku, Apple TV, and Amazon Fire TV. Viewed by millions! A One-Time Opportunity Please be advised: We are casting exactly 40 fearless models for this production. This is a one-time opportunity to join the 2026 season. Once positions are secured and the cast is finalized, the doors are forever closed. We will not be reopening applications or adding additional talent for this cycle. This is your only moment to secure your place before the roster is locked. Your Official Cast Breakdown Please open the attached brochure immediately. It contains the full technical breakdown of the production and your verified industry benefits, including: Elite Agency Showcase: Exclusive access to a private showcase & networking event with top Agents for an opportunity to secure professional representation before filming begins. Verified IMDb Credits: Establishing your permanent, searchable TV filmography as a "Series Cast Member". Runway Idol Magazine Spotlight: A full-page of you!. Elite Technical Training: Direct on-camera coaching with America's Next Top Model Season Winners and 4K film camera training. Final Step: Your Onboarding Cast Meeting To officially secure your spot in the cast before the 40-model limit is reached, you are required to attend a one-on-one, onboarding meeting on ZOOM, tomorrow. During this session, we will finalize your casting agreement and begin your official industry filing. To Secure Your Spot: If you have not met our industry standards with recent experience, representation and TV credits, your first installment will be due during this meeting to finalize your spot and begin the Agency Showcase, & Media Development phase, prior to filming. Please reply to this email immediately to confirm you are ready for onboarding and to join the cast or Runway Idol TV! ???? We look forward to officially launching your TV breakout. To your success! The Executive Producing Team www.runwayidol.com ? Copyright © 2026 Media Drip, All rights reserved. Our e-mail address is: [email protected] Want to change how you receive these emails? You can unsubscribe from this list. sexy mcduff Jul 12, 2026, 2:33?PM (19 hours ago) to me I’m in the meeting and no one is there sexy mcduff (gmail.com) Hi, Heather Based on everything you've shared, I would proceed with extreme caution. There are several things in these emails that concern me: They use high-pressure language such as "this is your only opportunity," "40 fearless models," and "reply immediately," which is a common tactic to create urgency. They state that a payment ("first installment") will be due during the onboarding meeting if you don't already have experience or representation. Reputable modeling agencies and productions generally do not require you to pay to secure a role on a television show. There are inconsistencies in the emails, such as the onboarding date saying "Tomorrow, Thursday June 9" even though the email was sent in July. Mistakes like this can indicate poor organization or mass-produced marketing. The fact that you joined the scheduled Zoom meeting and no one was there is another red flag. While technical issues can happen, a legitimate production should communicate promptly if there is a change or delay. At this point, I would not send any money or sign any agreements until the company can verify the legitimacy of the production. If they contact you again, ask for: The names of the executive producers. The production company behind the show. Where and when the series has actually aired. The names of participating agencies. References from previous contestants or winners. If they continue to ask for payment before providing verifiable information or before any filming takes place, I would walk away. I would also email them regarding the missed Zoom meeting. You could send something like this: Hi Lauren, I joined the Zoom meeting at my scheduled onboarding time today, but no one was present. I wanted to check whether the meeting was rescheduled or if there was a technical issue. Please let me know if there is another time to meet. I appreciate your response. Thank you. Until they respond with a reasonable explanation and verifiable information, I would not make any financial commitment. There are enough warning signs here that it's important to be careful. Kind Regards, ?Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Tyesha H 2026-07-13 10:10
    Client emailed: sexy mcduff Fri, Jul 10, 11:27?PM (3 days ago) to me Is this legit? ---------- Forwarded message --------- From: sexy mcduff <[email protected]> Date: Fri, Jul 10, 2026 at 10:25?PM Subject: Re: FW: CONGRATULATIONS: You’ve Been Selected for Runway Idol 2026! ????? To: Lauren Baker <[email protected]> Confirmed thank you! ----------------- sexy mcduff Sun, Jul 12, 2:33?PM (19 hours ago) to me I’m in the meeting and no one is there ------------------ Placed in Irving's inbox for review
  • Tyesha H 2026-05-28 09:19
    Client emailed: sexy mcduff Wed, May 27, 11:01?PM (10 hours ago) to me Thank you ---------------- I emailed: Inquiries Studio 9:19?AM (0 minutes ago) to sexy Hello Heather, You are more than welcome! Kind Regards, Tyesha
  • Neil G 2026-05-28 07:16
    Client emailed May 27, 2026, 11:02?PM (8 hours ago) to me Ok thank you. Response email Hi Heather Please accept my deepest apologies for the late response. We have recently undergone a transformation to provide our customers a new upgraded platform/portal with our parent company USA-Models. Our aim is to create a more convenient experience for our clients by putting all materials, images, portfolio tools and next steps in one place. We appreciate your ongoing patience during this process and acknowledge the temporary inconvenience it may have caused. As a result of this we have extended your renewal date for the duration of the maintenance work carried out. Since this is an upgraded site, I will send a separate email containing your new instructions and login details. You can create a personal password or reset an existing one by using the 'Forgot Password' option on the login page. Enjoy your new site. If you have any questions or concerns please do not hesitate to contact us. Warm regards The Production Team NG
  • Tyesha H 2026-05-27 10:38
    Client emailed: sexy mcduff May 26, 2026, 7:46?PM (14 hours ago) to me I’m trying to get on the schedule with my consultant. Can someone please send me an invite on his calendy? --------------- I emailed: Inquiries Studio 10:37?AM (0 minutes ago) to sexy Hello Heather, Thanks for reaching out. Here is the link to schedule another call with your consultant: https://calendly.com/guidancespecialist-studio-1/mentorship-conference-call Please select the date and time that works best for you. Kind Regards, Tyesha
  • Neil G 2026-05-27 10:32
    Client emailed May 26, 2026, 6:06?PM (16 hours ago) to me Let me know when it’s back online I need to schedule a time for you to change the photos because it won’t let me Response email Hi Heather I certainly will, we are making progress. I will inform you as soon as possible. Warm regards Neil NG
  • Neil G 2026-05-26 07:16
    Client emailed 12:12?AM (7 hours ago) to me Can we fix the website please? Response email Hi Heather Thank you for your email below: Can we fix the website please?  Please accept my apologies, we currently have a temporary maintenance issue.  All our sites are being upgraded for a better experience which may explain your site issues.We are working around the clock with our designer to resolve this issue urgently. Hopefully this shouldn't take long and service will resume shortly.I will contact you as soon as I have any updates. Again please accept our deepest apologies for any inconvenience. Warm regards Neil The Production Team NG
  • Tyesha H 2026-04-20 11:13
    Client emailed: sexy mcduff Sun, Apr 19, 10:01?PM (13 hours ago) to me I was promised a reduction in payment to cover the extra expenses. ---------------- Reduced package by $500 Updated Ledger ---------------- I emailed: Inquiries Studio Attachments 11:13?AM (0 minutes ago) to sexy Hello Heather, Thank you for your message. I wanted to follow up and let you know that we applied a $500 management discount to your package to help cover any additional expenses you may incur, such as casting subscriptions.. This adjustment supports you and helps ease the overall cost. Kind Regards, Tyesha
  • Irving S 2026-04-15 10:40
    sexy mcduff Apr 14, 2026, 6:03?PM (16 hours ago) to me yes please also can you please ask the lady i spoke with about getting my refund for the website so i'm able to sign up for it. Thank you sexy mcduff (gmail.com) Hi Heather, I see you have set up a call on April 20th. at 12 PM EST. I will not be in the office until April 22nd, so I would reschedule your call for that day or the 23rd. or 24th. As for the website, there is no way to get a refund because that is a part of your package. Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Irving S 2026-04-14 10:26
    sexy mcduff Mon, Apr 13, 10:54?PM (11 hours ago) to me Yes I’d like to go over some details about how to apply to the casting jobs since I’ve got everything situated. Thank you. Inquiries Studio <[email protected]> 10:19?AM (6 minutes ago) to sexy Hi Heather, We went over how to put together a profile during your conference call. Do you need a refresher? If so, you can set up a follow-up call here: Irving: `https://calendly.com/guidancespecialist-studio-1/mentorship-conference-call Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Irving S 2026-04-10 13:00
    sexy mcduff 12:43?PM (17 minutes ago) to me When is our next consultation meeting? Also is it a bad thing for me to stand out? Inquiries Studio 1:00?PM (0 minutes ago) to sexy Hi Heather, Do we need to go over something new? Do you have any questions about what went over in your mentorship call? This is a career where it's better to stand out than blend in! Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Irving S 2026-04-09 11:44
    sexy mcduff Attachments Apr 8, 2026, 11:59?PM (11 hours ago) to me Thank you for your patience, here is the cover letter. One attachment • Scanned by Gmail sexy mcduff (gmail.com) Hi Heather, The photo on your cover letter should be from your first look (t-shirt and jeans), as this is the industry standard. This natural look allows agencies and casting directors to clearly see your features without distractions, which helps them determine how you can fit into different types of work. If you prefer to keep your current photo, that is completely your choice—I just want to ensure you are presenting yourself in the most professional way as you enter the industry. Let me know if you have any questions. Kind Regards, Irving Customer Service Creative Team Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 [email protected] Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Tyesha H 2026-03-20 12:30
    Client emailed: Kieran R Mar 19, 2026, 3:23?PM (20 hours ago) to me This client is having issues logging into her website and operating it. She has reached out a few times but hasn't been able to reach anyone. She spent $4k and keeps reaching out to the booker. She can someone please assist her? Thank you. ------------------ I reached out to the client and she was a bit frustrated with everything that was promised She wasn't aware that she would have to pay for all of the casting sites She was told it was a simple click and paste She wants her hand to be held through this process I explained that we are here to offer support, but we can't hold her hand I explained the process and made sure she understood Client is very lost and need some help I texted her the links to schedule a cc as a courtesy I emailed: Inquiries Studio <[email protected]> Attachments 12:20?PM (0 minutes ago) to barbiesemail1 Hello Heather, Thank you for choosing us as your Creative Team! Please respond directly to this email thread with any questions pertaining to your website or zCard. Please do not change the subject line. This will help us continue to deliver the best customer service to you. Enclosed you will find the attachment for the proposal of your zCard in both JPEG & PDF format for you to send electronically. The PDF is for printing purposes should you wish to print on your own. Please verify that all information is correct. Your site is now live and by following the information below, you will be able to use it within seconds. Website Address: https://heathercouture.modelingfolio.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://heathercouture.modelingfolio.com/login Click "Log in" on the upper right-hand corner. Username: [email protected] Login Code: n2945558 Your Images Once you log in, you’ll be able to make edits to many parts of your page. There will also be a video on the dashboard explaining all the different functions and how to make these changes. Direct link: https://youtu.be/Y3ffNVxYz5g You can also find all your images within this portal to redownload whenever you need to. Website Renewal Your website subscription is valid for 1 year. You’ll receive 3 reminder emails (1 month, 15 days, and 1 day before expiration) with the option to renew. You can also renew anytime within that month from your Website Editor (Dashboard). The renewal cost is $50 per year if completed before your site expires. If your website has already expired, the renewal cost is $250. We recommend renewing before expiration to ensure uninterrupted access to your portfolio. Next Steps: Mentorship Within your website you will find mentorship videos on the left-hand side of your dashboard. Here, you can begin walking through the next steps of this process! Please watch all the videos, as they guide you on how to apply to casting sites and agencies, the Talent Guide, important information about pricing yourself out, contracts, and much more. Once you have gone through all the tutorials, please begin to apply to casting sites and agencies. If you receive a contract or have questions regarding a casting offer and need further assistance, please reach out to us. Kind Regards, Tyesha
  • Neil G 2026-03-18 12:50
    Client emailed [email protected]> wrote: I need assistance with the website and how to apply to places. I've left a voicemail and an email and I keep getting auto Response email Hi Heather I was informed you are having issues with your website? Can you let me know what problems you are experiencing and I will try to help. Warm regards Neil NG
  • Tyesha H 2026-02-24 10:50
    I reached out to the client to answer her questions Client just wanted to make sure everythign was ok because she was told it would take 3-4 weeks to get the website, but she got it a day later I explained that we have been moving pretty fast and that everything is legit I told her that it is safe to get started I emailed: Inquiries Studios1 <[email protected]> Attachments 10:48?AM (0 minutes ago) to barbiesemail1 Hello Heather, Thank your or reaching out. ? Next Steps for Success 1. Review the Model Guide If you haven’t already, please read the guide in full. It provides essential information on: Getting started in the industry Applying to castings Understanding how agencies work Avoiding common mistakes and red flags We strongly recommend reviewing the earlier sections carefully, as they answer many common questions and outline important strategies for success. The recommended casting platforms are listed on page 32, and the recommended agencies are listed on page 42 of the guide. These sections will be especially important once you are ready to begin submitting. ???? Mentorship Video Access Once your website is live, you will gain access to a full mentorship video series. To access the videos: Click the “Mentoring” tab in your website menu Use the dropdown to browse and watch all available tutorials The series covers: Managing and updating your website How to apply to casting sites and agencies Understanding pricing, contracts, and industry red flags A walkthrough of the Model Guide ???? After Reviewing the Materials Begin applying to the casting platforms (page 32) and agencies (page 42). Create your resume and cover letter using the attached templates. You’re welcome to email them to us for review and feedback before submitting. If you receive a contract or have questions about any opportunity, please reach out to us at: [email protected] We’re here to support and guide you throughout the process. That said, success in this industry ultimately depends on your consistency and initiative — applying, following up, and staying proactive will make the biggest difference. We look forward to seeing your progress and are excited to support you along the way. Kind Regards, Tyesha
  • Neil G 2026-02-19 03:31
    Scheduled 8am Emailed Client - STUDIO 1:  Your website and zCards have been sent out via email from [email protected]. Please search “ n2945558 ” in your email and spam search bar. Neil G
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Emmanuel R 2026-07-29 11:28
    Client email Tue, Jul 28, 5:30?PM: Can you please send me the link to it again I don’t have all my log in information . Response: Thank you for your email. Feel free to login through usa-models.com/login
  • Emmanuel R 2026-07-28 17:18
    Client email Jul 24, 2026, 7:47?PM: My website has never given me control of the photos on it. I’ve gotten several from a photo shoot I need added. Can you please let me know when we can connect to try and fix this issue? 2706041225 thank you . Response: We did some troubleshooting on your website and found it to be working as expected. After logging into your dashboard, please click the 3 lines at the top right of your screen. The navigation bar will appear where you can click on "Photos". Some more options will display, one being "Download Photos”.
  • Emmanuel R 2026-06-01 16:43
    Client email May 29, 2026, 4:19?PM: Will I be able to adjust my photos myself now? . Response: Yes, you can make edits after logging in. Click "Edit Profile" in the navigation bar to access the page where you can make changes. After making the changes, be sure to click "Update"
  • Irving S 2026-06-01 13:56
    Called for Follow up was on the phone for an hour with Heather, helping her sign up to Backstage. It was an ordeal, but we got through it.- IS
  • Irving S 2026-03-30 15:05
    CC - Started off a little difficult client was a little upset, she said she would be reimbursed for what she paid for a casting website. I did not argue, but we went through the call, and she was happy to get the info. - IS
  • Tyesha H 2026-03-17 16:07
    Miguel S 3:51?PM (15 minutes ago) to me, Kieran Hi Team, Heather, a client who purchased a website package, is having troubles navigating and finding the site. She might be having technical issues. She needs assistance and someone to reach out to her. Please do so promptly, as she continues to call me asking for help. I appreciate you looking into the matter. ---------------- FWD to Production
  • Natalia Granado 2026-02-17 11:17
    Recurring set
  • Neil G 2026-02-17 08:57
    WeTransfer : STUDIO 1:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
  • Miguel S 2026-01-27 14:30
    Heather wants to try modeling. She takes care of her mother as her caregiver. She works in Real Estate and sells Life Insurance. On her off time she likes to dance to R&B's music, Horseback ride and Kayak. She knows were a studio and not an Agency. In addition she knows we will offer a portfolio at $399 if she passes the assessment. Miguel S - 02/13/2026 13:43 - Changed confirmed from No to Attempted Miguel S - 02/13/2026 17:39 - Changed confirmed from Attempted to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-31

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