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Asked for a reduction · We offered a reduction

Javien Velila P2811775

Money off via Text Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Javien Velilla
Javien Velila
Maps A
Debra W
2025-09-10
2026-08-31
$4,000
$1,621
$4,000
20d ago
20d ago
Text
crm-note

What has happened so far

Javien Velila complained on 2026-08-31 by text — 20 days ago. They signed for $4,000 and have paid $1,621, 3 of 3 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-31 intake scan logged on the desk
  2. 2026-03-26 Charles C client called to update the card on file and he made a payment of $137.91 towards the balance, applied discount of $1000.00.
  3. 2026-03-25 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P2811775” in your email and spam search bar . MAPS Studio: Your images and mo (in writing)
  4. 2026-03-24 Caet W client txt: the discount that youre referring to was mentioned in the previous message correct? can you clarify the amount discounted. and 137.91 is okay may i also be forwarded all of the i
  5. 2026-03-24 Caet W client txt: hello good afternoon, i'll like to comply and continue paying what's due to my account. would it be possible to lower my monthly bill tho, can we start with $80 for now? would yo (in writing)
  6. 2026-03-20 Caet W emailed f/u re: reduction
  7. 2026-03-13 Caet W SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,655 Discount Offer: $1,000 New Balance: $1,655 Additional di
  8. 2025-11-18 Alejandro P Client text: New messages would i be able to create on my z card or would you guys remake one for me? i can just make it on a pdf right? 5:48 PM /////// I replied: New messages Tuesday, Nov
  9. 2025-11-17 Alejandro P Client text: New messages thanks so much 5:27 PM
  10. 2025-11-17 Alejandro P Client text:New messages Monday, Nov 17 hello! can you resend the email again please, seems to have expired again 4:01 PM //////////I replied: New messages You Hello Javien, I have resend yo (in writing)

14 earlier entries — the whole thread is under Evidence below.

Wants cut, We offered
Caet W - 08/31/2026 13:33 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:95e1f090-b4ea-4fa1-9816-0ffb42dcaf41 929-263-2159 [email protected] Studio West 38 / Apex Studios / MAPS Studio

Evidence gathered 2026-09-19

How they pay
2026-06-26 $138
3 of 3 · $571
0
$1,050
$1,379
—
Square has taken $1,621 5 payments, 2025-09-09 to 2026-05-26 · 11 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 6 — emails and anything quoted back, in full
  • Emmanuel R 2026-03-25 10:32
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P2811775” in your email and spam search bar . MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Caet W 2026-03-24 09:38
    client txt: hello good afternoon, i'll like to comply and continue paying what's due to my account. would it be possible to lower my monthly bill tho, can we start with $80 for now? would you also please be able to provide me a copy of my contract i had signed responded: With the discount, the lowest payment option would be $137.91. Is this something you feel you can proceed with? A copy of your contract has been forwarded to your email at [email protected].
  • Alejandro P 2025-11-17 17:23
    Client text:New messages Monday, Nov 17 hello! can you resend the email again please, seems to have expired again 4:01 PM //////////I replied: New messages You Hello Javien, I have resend your materials to [email protected].
  • Emmanuel R 2025-11-07 09:15
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P2811775” in your email and spam search bar . MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Alex Noblecilla 2025-09-19 10:37
    Studio-1: Your website and zCards have been sent out via email from [email protected]. Please search P2811775 in your email search bar.
  • Alex Noblecilla 2025-09-19 10:30
    https://javienvelilla.modelingfolio.com/ Studio-1: Your website and zCards have been sent out via email from [email protected]. Please search P2811775 in your email search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 17
  • Charles C 2026-03-26 15:34
    client called to update the card on file and he made a payment of $137.91 towards the balance, applied discount of $1000.00.
  • Caet W 2026-03-24 09:44
    client txt: the discount that youre referring to was mentioned in the previous message correct? can you clarify the amount discounted. and 137.91 is okay may i also be forwarded all of the items included in the package i'd like to finally follow through responded: The discount offer is for $1,000 off your total package price. Once the first installment of $137.91 is made, the discount will officially be applied to your account. Please call our Finance Department at 929-263-2159 no later than March 27th to set up your payment plan. We have also forwarded a request to have your items resent to your inbox. Please allow 1-2 business days for this to be completed.
  • Caet W 2026-03-20 09:17
    emailed f/u re: reduction
  • Caet W 2026-03-13 11:40
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,655 Discount Offer: $1,000 New Balance: $1,655 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $400 discount toward your payoff balance.
  • Alejandro P 2025-11-18 08:54
    Client text: New messages would i be able to create on my z card or would you guys remake one for me? i can just make it on a pdf right? 5:48 PM /////// I replied: New messages Tuesday, Nov 18 You Hello Javien, your z card and website is currently being built by us. After it has been deliver you can also change the photos or information by requesting it to the production department.
  • Alejandro P 2025-11-17 17:29
    Client text: New messages thanks so much 5:27 PM
  • Veronica H 2025-11-06 13:30
    client called to make missed payment of $295 he is aware that his next payment is due on 11/10 four days later and he is ok with that, client stated that his materials that was sent to him was expired as well adv him that I would add it to the calendar and have it resent tomorrow
  • Caet W 2025-10-31 15:13
    sent txt: We tried reprocessing your payment, but it unfortunately declined. You can submit your payment using the invoice link below, or you can call us at 929-263-2159 between 9am and 5pm Monday through Friday. https://app.squareup.com/pay-invoice/invtmp:9476bcab-c8c3-4756-b348-bf0c2a2c29d9 Can you please clarify what you're referring to that has expired so we can better assist you? MAPS Studio
  • Teddy M 2025-10-31 14:39
    hey can you try again 2:10 PM id like to get start finally 2:10 PM it also said something about my session expiring through an email i received from you guys 2:10 PM Sent to Finance
  • Caet W 2025-10-17 13:51
    sent txt: We tried reprocessing your payment, but it unfortunately declined. You can submit your payment using the invoice link below, or you can call us at 929-263-2159 between 9am and 5pm Monday through Friday. https://app.squareup.com/pay-invoice/invtmp:9476bcab-c8c3-4756-b348-bf0c2a2c29d9 MAPS Studio
  • Teddy M 2025-10-17 12:54
    can you re try 12:51 PM sent to Finance
  • Alex Noblecilla 2025-09-11 11:03
    Studio-1: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
  • Zachary L 2025-09-11 09:44
    recurring set
  • Teddy M 2025-09-10 12:30
    client called be there by 1:00
  • Teddy M 2025-09-10 12:22
    hello! i am in my way 12:20 PM New messages You What is your ETA?
  • Francois Jean 2025-09-09 09:13
    Hi Javien does bar tendig and hospitality he will love to do modeling
  • Francois Jean 2025-09-09 09:13
    Appoinntment confirmed client knows. about the package Francois Jean - 09/09/2025 12:14 - Changed confirmed from No to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-31

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