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We offered a reduction

Colbert Courtois B1552861

Money off via Text Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Colbert Courtois
Colbert Courtois
Apex B
—
2023-05-10
2026-09-03
$4,000
$2,897
$4,000
17d ago
17d ago
Text
crm-note

What has happened so far

Colbert Courtois complained on 2026-09-03 by text — 17 days ago. They signed for $4,000 and have paid $3,000, 15 of 15 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-03 intake scan logged on the desk
  2. 2026-04-30 Caet W ACCIDENTALLY PUT INTO COLLECTIONS - SENT TXT: A collection notice was sent to you in error - please disregard. We apologize for the inconvenience. MAPS Studio
  3. 2026-02-27 Veronica H client called to rescheduled payment of $100 for 3/15 and also for 3/31 done
  4. 2026-02-27 Veronica H client called to request an invoice for $148 sent
  5. 2026-01-05 Charles C $100.00 1/17Client called to update the card on file, done.
  6. 2025-11-20 Veronica H client called to have payment reschedule to 12/17 and then reschedule payment to 12/31
  7. 2025-10-08 Veronica H cloient called and made a payment of $100 he is aware that next payment will be on 11/8
  8. 2025-09-18 Veronica H client called to say he was married and he was spending money and his wife was spending money too, that is why he wasn't making payments, client will start making payment of $100 on 9/27
  9. 2025-08-18 Caet W SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  10. 2025-08-15 Caet W sent txt + em: This is regarding your portfolio package with our studio. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please sub (in writing)

48 earlier entries — the whole thread is under Evidence below.

We offered
Caet W - 09/03/2026 13:55 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:c3170f7c-8611-42da-aae7-18046ca598fc 929-263-2159 [email protected] Studio West 38 / Apex Studios / MAPS Studio

Evidence gathered 2026-09-19

How they pay
2026-09-04 $103
15 of 15 · $2,470
0
$530
$0
—
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Caet W 2025-08-15 10:51
    sent txt + em: This is regarding your portfolio package with our studio. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:cabed400-21b2-4f11-952a-5b2b8379934c 929-263-2159 [email protected] Studio West 38 / Apex Studios / MAPS Studio
  • Adi B 2024-11-18 11:19
    Photo Studio Group: Your website and Z card have been sent out via email from [email protected]. Please check your inbox or spam. AB
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 55
  • Caet W 2026-04-30 15:26
    ACCIDENTALLY PUT INTO COLLECTIONS - SENT TXT: A collection notice was sent to you in error - please disregard. We apologize for the inconvenience. MAPS Studio
  • Veronica H 2026-02-27 14:35
    client called to rescheduled payment of $100 for 3/15 and also for 3/31 done
  • Veronica H 2026-02-27 11:30
    client called to request an invoice for $148 sent
  • Charles C 2026-01-05 10:15
    $100.00 1/17Client called to update the card on file, done.
  • Veronica H 2025-11-20 14:44
    client called to have payment reschedule to 12/17 and then reschedule payment to 12/31
  • Veronica H 2025-10-08 14:14
    cloient called and made a payment of $100 he is aware that next payment will be on 11/8
  • Veronica H 2025-09-18 13:35
    client called to say he was married and he was spending money and his wife was spending money too, that is why he wasn't making payments, client will start making payment of $100 on 9/27
  • Caet W 2025-08-18 12:42
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Veronica H 2025-07-29 12:06
    client called to update cc info and will make payment on 8/15
  • Caet W 2025-07-29 09:50
    resent delinquent notice
  • Caet W 2025-07-22 13:31
    resent delinquent notice
  • Caet W 2025-07-15 13:27
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/invtmp:9e9785e8-baec-4a3c-b5e1-863453da1184 MAPS Studio
  • Charles C 2025-07-08 10:55
    Client called wanting to make a payment of $100.00 but it failed and than I sent client an invoice for the $100.00 but that also failed so I advised client to call his bank to verify info.
  • Zachary L 2025-06-17 13:15
    sent 30 days
  • Veronica H 2025-05-06 10:05
    client called to make payment of $100 updated ledger
  • Caet W 2025-04-30 13:48
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/inv:0-ChBaaSIqieBfp13xn0816nQ2ELEL MAP Studio / Apex Studios / Studio West 38
  • Veronica H 2025-04-24 13:22
    client called to say he will call back on Monday to make a payment
  • Caet W 2025-04-24 11:02
    resent delinquent notice
  • Caet W 2025-04-16 11:17
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/inv:0-ChBaaSIqieBfp13xn0816nQ2ELEL MAP Studio
  • Charles C 2025-03-18 14:40
    Sent 30 day.
  • Charles C 2025-02-26 16:04
    Client called to make a payment of $100.00, client updated card on file.
  • Charles C 2025-02-26 12:52
    Sent 60 day.
  • Caet W 2025-02-21 11:25
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/inv:0-ChDZjY7HNa2VHPXz-AczvkVGELEL MAPS Studio
  • Charles C 2025-01-15 15:40
    Sent 30 day.
  • Charles C 2024-12-27 15:17
    Client called to make a payment of $100.00 towards the balance, updated ledger.
  • Charles C 2024-12-17 14:33
    Sent 30 day.
  • Charles C 2024-11-15 09:42
    payment of $100 received, applied reduction.
  • Veronica H 2024-10-16 14:28
    client called to he wanted to take the discounted offer he set up monthly payment of$100 starting on 11/15
  • Caet W 2024-10-14 11:30
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2024-10-11 08:54
    txt + em re: discount deadline
  • Caet W 2024-09-26 09:53
    emailed f/u re: reduction
  • Caet W 2024-09-10 11:29
    txt + em reduction offer of $1000 bringing balance to $1003 - client has 30 days to respond
  • Charles C 2024-08-13 15:37
    Sent 90 days.
  • Charles C 2024-07-31 13:03
    Client called to inform us that he had to recently move to a new place and won't be able to make a payment until September, I told him that we can't pause or even push the recurring since he has not made a payment since April. client said he will do what he can.
  • Veronica H 2024-07-09 16:16
    sent 60 days
  • Veronica H 2024-05-22 11:10
    client called to say he will call back next week to make payment
  • Charles C 2024-05-21 11:08
    sent 30 day.
  • Caet W 2024-04-29 10:31
    model called asking to push April pmt to 5/17
  • Caet W 2024-04-01 11:40
    model called asking to move missed March pmt to the 22nd, but keep recurring as is for remaining pmts
  • Charles C 2024-01-30 15:27
    Client called to reschedule his Jan payment for 2/7 for $300, created invoice, and moved recurring to Feb.
  • Charles C 2024-01-15 16:14
    Client called to update the card on file, done.
  • Charles C 2023-12-27 14:39
    Client called to inform us that he will begin making payments in January and that he will also update the card on file.
  • Charles C 2023-12-05 11:17
    60 days sent
  • Caet W 2023-11-06 13:24
    sent 30 day
  • Charles C 2023-09-29 15:22
    Client called to make a payment of $300 towards the balance, updated ledger and client said he will call us soon to update the card on file.
  • Veronica H 2023-09-11 12:29
    client called to update cc info
  • Veronica H 2023-08-31 14:44
    client called to say that his cc was compromised and he have to update his cc but he will call us back with number
  • Veronica H 2023-08-31 14:02
    sent 60 days
  • Charles C 2023-08-02 12:34
    Sent past due text for July 31st.
  • Jessica M 2023-05-16 14:43
    client called in asking if he could get 3 pictursi told him we don't release any images until the account is paid in full.
  • Alexandria J 2023-05-15 13:53
    Called in stating that he was having trouble veiwing his proof photos because it came through we transfer . Sending him the CS again. also stated that he will try his hardest to pay off his package soon. - AC
  • Veronica H 2023-05-11 09:31
    recurring set
  • Alexa A 2023-05-05 11:19
    txted he would be there Alexa A - 05/05/2023 11:19 - Changed confirmed from Attempted to Half
  • Alexa A 2023-05-05 10:48
    voicemail/txted for confirmation Alexa A - 05/05/2023 10:48 - Changed confirmed from No to Attempted
  • Alexa A 2023-05-01 13:18
    NY no modeling experience lives in Connecticut interested in modeling since he was a kid from Haiti used to live in texas been here since 2007 taking pictures is his passion. 42 and 5'6 he is an author does book signings and a teacher sunday school. director of an orphanarge in haiti. loves fashion discussed portfolio prices starting at 399, outfits/process, purchasing decision day of

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-03

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