Their productvia Not recordedDirection not recordednot confirmed as a complaint yet
$50
nobody is holding this
Who are you?Pick your name so this desk can record that you read it and what you did.
What are you doing about it?
Calling themToday, on the number on file.Emailing themReplying in writing.Making an offerA reduction or a revised plan — record it below.Checking something firstThe account, the product, the contract. Not with the client yet.Passing it onIt belongs with another team — hand it over below.Waiting on themThe ball is with the client. Set a date to chase.Leaving it for nowA deliberate decision to do nothing yet. Needs a reason and a date to look again.It is finishedNothing outstanding — close it below.
Pick your name above and these become clickable.
Monika Fleurissaint
Monika Fleurissaint
Orlando
Alex V
—
2026-09-03
$50
$100
$50
17d ago
17d ago
Not recorded
crm-note
What has happened so far
Monika Fleurissaint complained on 2026-09-03 — 17 days ago. They signed for $50 and have paid $90, with no instalment plan started. Nobody is holding it.Nobody has recorded reading it.Nothing on file says who spoke last.
2026-09-03Tyesha HClient emailed: Fleurissaint Monika 1:42?PM (11 minutes ago) to me “Hi, I’m interested in the $399 package. I would like to know if you offer a monthly payment plan. If so, how much would th (in writing)
2026-09-03Tyesha HI emailed: Inquiries Studio <[email protected]> Attachments 1:02?PM (0 minutes ago) to fleurissaintmonika2004 Hello Monika, We hope this email finds you well. Below you will find the pri (in writing)
2026-09-03intake scanlogged on the desk
2026-09-02Summer AThank You!
2026-09-02Tyesha HI reached out to the client as requested and she is very interested; however, she doesn't have a package in mind right now I explained that because today was the shoot date, I won't have acc
2026-09-02Alex VIs she doing Model Start?
2026-09-02Summer AShe just text me as well, She will be putting together the 399 by end of day, She never answered me at all when I tried to confirm her to go over again to packages at end of day, she ghosted
2026-09-02Alex VReally strange client, thought photos would be free, very little english. Wanted Model start, had 30 dollars to put towards it. Going to see if her mom will buy her the photos.
2026-09-01Summer AMonika, We will need to hear back from you regarding confirmation for the Photo Shoot tomorrow, Are you seeing my messages? Summer Quinn | USA Models
2026-08-31Summer ACalled to confirm
1 earlier entries — the whole thread is under Evidence below.
No photos
…tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2. Kind Regards, Tyesha 09/03/2026 13:51 - [Sep 3, 2026, 1:51 PM] Natalie (Edited): Customer asked about job guarantees and contract review; we clarified no guarantees and offer…
Evidence gathered 2026-09-19
How they pay
No instalments scheduled — finance has not started. $90 taken up front, $310 outstanding.
never
0of 0 · $0
0
$90
$310
—
Square has taken $902 payments, 2026-08-26 to 2026-09-04 · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
Tyesha H2026-09-03 13:55
Client emailed:
Fleurissaint Monika
1:42?PM (11 minutes ago)
to me
“Hi, I’m interested in the $399 package. I would like to know if you offer a monthly payment plan. If so, how much would the down payment and monthly payments be?
------------------
I emailed:
Inquiries Studio
1:54?PM (1 minute ago)
to Fleurissaint
Hello Monkia,
Thank you for your email.
We’d be happy to help you upgrade to our Basic Package, which is priced at $400. Here’s a breakdown of your payment options:
Total Package Cost: $400
Deposit Already Paid: $50
Additional Deposit to Upgrade: $40
Remaining Balance: $310
You can choose one of the following payment options for the remaining balance:
Financing: 5 monthly payments of $62
One-Time Payment: Pay the remaining $350 in full
We can send you an invoice for the $40 upgrade deposit. Once your payment has been received, our production team will contact you by email within 1 business day with your contact sheet so you can select your 6 favorite images.
After you've made your selections, simply reply to that email with the name or number of each photo. Your high-resolution, watermark-free images will then be delivered to you.
If you choose the financing option, we'll also reach out after your payment is received to help you set up your monthly payment plan.
Please let us know if you have any questions. We’re excited to work with you and look forward to helping you enjoy your photos!
Kind Regards,
Tyesha
09/03/2026 13:57 - [Sep 3, 2026, 1:57 PM] Natalie: Customer inquired about a monthly payment plan for the $399 package; issue escalated for review.
Tyesha H2026-09-03 13:02
I emailed:
Inquiries Studio <[email protected]>
Attachments
1:02?PM (0 minutes ago)
to fleurissaintmonika2004
Hello Monika,
We hope this email finds you well.
Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature.
Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package.
You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready.
Package Pricing:
Digital Packages
6 Digital Images + Model Guide — $399
12 Digital Images + Model Guide — $799
Digital Selection + Model Guide — $1,499
All Digital Images + Model Guide — $1,999
Model Start Package — $3,999
Personal Web Page (1 year hosting)
Professional Email Address
Digital Composite Card (Z-Card)
Model Guide
Our Help and Guidance
Pro Work Package — $5,999
Personal Web Page (1 year hosting)
Professional Email Address
Digital Composite Card (Z-Card)
Model Guide
Our Help and Guidance
Mentorship Call
Reshoot in 1 Year
Job Resources
I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark.
If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2.
Kind Regards,
Tyesha
09/03/2026 13:51 - [Sep 3, 2026, 1:51 PM] Natalie (Edited): Customer asked about job guarantees and contract review; we clarified no guarantees and offered support tools.
Email AI
Nothing here is tagged as Email AI — and it would not be:
no note in the CRM carries an AI marker, and there is no automated author among the 246
people who write notes. So this cannot yet tell you whether Email AI handled this client.
The moment Email AI stamps what it writes (anything will do — an [AI] prefix),
its messages appear here and every past thread re-sorts on the next gather.
Internal notes 8
Summer A2026-09-02 16:42
Thank You!
Tyesha H2026-09-02 16:22
I reached out to the client as requested and she is very interested; however, she doesn't have a package in mind right now
I explained that because today was the shoot date, I won't have access to the contact sheet
I told her that I would send it out tomorrow morning along with the price sheet
Alex V2026-09-02 15:16
Is she doing Model Start?
Summer A2026-09-02 13:25
She just text me as well, She will be putting together the 399 by end of day, She never answered me at all when I tried to confirm her to go over again to packages at end of day, she ghosted me -
Alex V2026-09-02 13:24
Really strange client, thought photos would be free, very little english. Wanted Model start, had 30 dollars to put towards it. Going to see if her mom will buy her the photos.
Summer A2026-09-01 13:19
Monika, We will need to hear back from you regarding confirmation for the Photo Shoot tomorrow, Are you seeing my messages? Summer Quinn | USA Models
Summer A2026-08-31 13:16
Called to confirm
Summer A2026-08-26 12:15
Never modeled before, Many people tell her that she should, She is working FT as a trainer steak and shake, Plays tennis and is very active, Open minded to all, Height: 5'3, Hair: Pulled back , Has extensions in hair and straight, Aware of the 399.
What happens next
Check portal accessCustomer service
Check production statusProduction
Deliver itProductionmust be done to close
Confirm with the clientCustomer servicemust be done to close
Who has had it
intake scan logged 2026-09-03
Pick your name at the top of the page to work this case.