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No photos / product wrong or not delivered

Monika Fleurissaint F4054598

Their product via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Monika Fleurissaint
Monika Fleurissaint
Orlando
Alex V
2026-09-03
$50
$100
$50
17d ago
17d ago
Not recorded
crm-note

What has happened so far

Monika Fleurissaint complained on 2026-09-03 — 17 days ago. They signed for $50 and have paid $90, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-03 Tyesha H Client emailed: Fleurissaint Monika 1:42?PM (11 minutes ago) to me “Hi, I’m interested in the $399 package. I would like to know if you offer a monthly payment plan. If so, how much would th (in writing)
  2. 2026-09-03 Tyesha H I emailed: Inquiries Studio <[email protected]> Attachments 1:02?PM (0 minutes ago) to fleurissaintmonika2004 Hello Monika, We hope this email finds you well. Below you will find the pri (in writing)
  3. 2026-09-03 intake scan logged on the desk
  4. 2026-09-02 Summer A Thank You!
  5. 2026-09-02 Tyesha H I reached out to the client as requested and she is very interested; however, she doesn't have a package in mind right now I explained that because today was the shoot date, I won't have acc
  6. 2026-09-02 Alex V Is she doing Model Start?
  7. 2026-09-02 Summer A She just text me as well, She will be putting together the 399 by end of day, She never answered me at all when I tried to confirm her to go over again to packages at end of day, she ghosted
  8. 2026-09-02 Alex V Really strange client, thought photos would be free, very little english. Wanted Model start, had 30 dollars to put towards it. Going to see if her mom will buy her the photos.
  9. 2026-09-01 Summer A Monika, We will need to hear back from you regarding confirmation for the Photo Shoot tomorrow, Are you seeing my messages? Summer Quinn | USA Models
  10. 2026-08-31 Summer A Called to confirm

1 earlier entries — the whole thread is under Evidence below.

No photos
…tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2. Kind Regards, Tyesha 09/03/2026 13:51 - [Sep 3, 2026, 1:51 PM] Natalie (Edited): Customer asked about job guarantees and contract review; we clarified no guarantees and offer…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $90 taken up front, $310 outstanding.

never
0 of 0 · $0
0
$90
$310
Square has taken $90 2 payments, 2026-08-26 to 2026-09-04 · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Tyesha H 2026-09-03 13:55
    Client emailed: Fleurissaint Monika 1:42?PM (11 minutes ago) to me “Hi, I’m interested in the $399 package. I would like to know if you offer a monthly payment plan. If so, how much would the down payment and monthly payments be? ------------------ I emailed: Inquiries Studio 1:54?PM (1 minute ago) to Fleurissaint Hello Monkia, Thank you for your email. We’d be happy to help you upgrade to our Basic Package, which is priced at $400. Here’s a breakdown of your payment options: Total Package Cost: $400 Deposit Already Paid: $50 Additional Deposit to Upgrade: $40 Remaining Balance: $310 You can choose one of the following payment options for the remaining balance: Financing: 5 monthly payments of $62 One-Time Payment: Pay the remaining $350 in full We can send you an invoice for the $40 upgrade deposit. Once your payment has been received, our production team will contact you by email within 1 business day with your contact sheet so you can select your 6 favorite images. After you've made your selections, simply reply to that email with the name or number of each photo. Your high-resolution, watermark-free images will then be delivered to you. If you choose the financing option, we'll also reach out after your payment is received to help you set up your monthly payment plan. Please let us know if you have any questions. We’re excited to work with you and look forward to helping you enjoy your photos! Kind Regards, Tyesha 09/03/2026 13:57 - [Sep 3, 2026, 1:57 PM] Natalie: Customer inquired about a monthly payment plan for the $399 package; issue escalated for review.
  • Tyesha H 2026-09-03 13:02
    I emailed: Inquiries Studio <[email protected]> Attachments 1:02?PM (0 minutes ago) to fleurissaintmonika2004 Hello Monika, We hope this email finds you well. Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature. Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package. You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready. Package Pricing: Digital Packages 6 Digital Images + Model Guide — $399 12 Digital Images + Model Guide — $799 Digital Selection + Model Guide — $1,499 All Digital Images + Model Guide — $1,999 Model Start Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2. Kind Regards, Tyesha 09/03/2026 13:51 - [Sep 3, 2026, 1:51 PM] Natalie (Edited): Customer asked about job guarantees and contract review; we clarified no guarantees and offered support tools.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Summer A 2026-09-02 16:42
    Thank You!
  • Tyesha H 2026-09-02 16:22
    I reached out to the client as requested and she is very interested; however, she doesn't have a package in mind right now I explained that because today was the shoot date, I won't have access to the contact sheet I told her that I would send it out tomorrow morning along with the price sheet
  • Alex V 2026-09-02 15:16
    Is she doing Model Start?
  • Summer A 2026-09-02 13:25
    She just text me as well, She will be putting together the 399 by end of day, She never answered me at all when I tried to confirm her to go over again to packages at end of day, she ghosted me -
  • Alex V 2026-09-02 13:24
    Really strange client, thought photos would be free, very little english. Wanted Model start, had 30 dollars to put towards it. Going to see if her mom will buy her the photos.
  • Summer A 2026-09-01 13:19
    Monika, We will need to hear back from you regarding confirmation for the Photo Shoot tomorrow, Are you seeing my messages? Summer Quinn | USA Models
  • Summer A 2026-08-31 13:16
    Called to confirm
  • Summer A 2026-08-26 12:15
    Never modeled before, Many people tell her that she should, She is working FT as a trainer steak and shake, Plays tennis and is very active, Open minded to all, Height: 5'3, Hair: Pulled back , Has extensions in hair and straight, Aware of the 399.

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-03

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