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No photos / product wrong or not delivered

Virginia West Bonfield D4001137

Their product via Phone Waiting on US · 17d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Virginia West Bonfield
Virginia West Bonfield
Dallas
Elly R
2026-07-30
2026-09-02
$4,000
$1,400
$4,000
18d ago
17d ago
Phone
crm-note

What has happened so far

Virginia West Bonfield complained on 2026-09-02 by phone — 18 days ago. They signed for $4,000 and have paid $1,400, with no instalment plan started. Square has actually taken $1,667 — $267 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 17 days ago, and nobody has replied.

  1. 2026-09-02 intake scan logged on the desk
  2. 2026-08-14 Mariana N i called client to verify why she hasnt been getting any emails, she told me she was waiting on an email from inquiries, i had emailed her my next steps email yersterday and that one she was
  3. 2026-08-14 Steph A You received a new voicemail message Info New voicemail message Time: Thursday, August 13 2026 5:08 PM From: BONFIELD,VIRGIN (469) 441-2211 Duration: 22 seconds Voicemail box: 329 Transcript
  4. 2026-08-13 Mariana N client emailed:This is Virginia West Bonfield My email address is [email protected] I have checked my email, trash spam and have received any emails regarding u s model Received a t (in writing)
  5. 2026-08-12 Tyesha H I emailed: Inquiries Studio <[email protected]> 10:24?AM (0 minutes ago) to virginiabonfield Hello Virginia, Thank you for taking the time to share your feedback regarding the images pro (in writing)
  6. 2026-07-31 Natalia Granado Recurring set
  7. 2026-07-31 Mariana N such a whimsy lady! went over next steps, e mail sent, payment al ok! she prefers to be called gigi!
  8. 2026-07-31 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  9. 2026-07-30 Elly R Thanks Paola! She will start MSP, 1200 on Affirm, 100 on CC
  10. 2026-07-16 Bari M Paid additional $50. c/c 6302 Bari M - 07/16/2026 11:50 - Changed confirmed from Full to No Paola G - 07/24/2026 11:31 - Changed confirmed from No to Half Paola G - 07/27/2026 11:38 - Change

3 earlier entries — the whole thread is under Evidence below.

No photos, Unhappy
Tyesha H - 09/02/2026 16:17 Client called in requesting her 2 look reshoot We agreed to September 17th 2-look reshoot only Doesn't need ot meet with consultant She is aware that she can come in with her hair and makeup already done

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $1,400 taken up front, $2,600 outstanding.

never
0 of 0 · $0
0
$1,400
$2,600
—
Square has taken $1,667 6 payments, 2024-07-18 to 2026-07-31
The CRM shows $1,400 — Square is $267 HIGHER. Check before quoting a balance to this client.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Mariana N 2026-08-13 12:24
    client emailed:This is Virginia West Bonfield My email address is [email protected] I have checked my email, trash spam and have received any emails regarding u s model Received a text saying there was a new email today Can you help me out Thank you i emailed and resent next steps email Hi Virginia, Subject: Re: US Models Email Hi Virginia, Of course! I can help you with that. It looks like the email may not have come through correctly. Since you received the text notification but don't see the email in your inbox, spam, or trash, I’ll make sure we have the correct email address on file: [email protected] I’ll have my next steps email resent to that address. Please keep an eye on your inbox, as well as your spam/junk folder, just in case. If you still don't receive it after it is resent, please let me know and we can look into it further. Best, Mana Creative Team Studio 1
  • Tyesha H 2026-08-12 10:24
    I emailed: Inquiries Studio <[email protected]> 10:24?AM (0 minutes ago) to virginiabonfield Hello Virginia, Thank you for taking the time to share your feedback regarding the images provided by the Studio. We’re sorry to hear that you’re dissatisfied with the results. Our goal is always to provide high-quality materials that meet professional industry standards and help support our clients’ success. Our images are created in collaboration with experienced photographers, stylists, and editors who specialize in the modeling industry. Every aspect of the shoot—including lighting, angles, makeup, wardrobe, and posing—is thoughtfully planned and executed to highlight your unique features while aligning with the standards expected by agencies and industry professionals. We also understand that photography is subjective and that personal preferences can vary. While our team works carefully to create images that are polished, professional, and industry-appropriate, we value your perspective and would appreciate knowing if there are specific aspects of the images that did not meet your expectations. To help address your concerns, we would be happy to welcome you back for a complimentary two-look reshoot. Reshoots are available Monday through Friday between 9:30 a.m. and 12:00 p.m. Please feel free to reach out if you would like to schedule your reshoot or discuss your concerns further. We remain committed to making sure you feel supported and have a positive experience with the Studio. Kind Regards, Tyesha
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Mariana N 2026-08-14 11:49
    i called client to verify why she hasnt been getting any emails, she told me she was waiting on an email from inquiries, i had emailed her my next steps email yersterday and that one she was able to receive. i let her know i will have someone from Inquiries resend her email. ////fwd to inquiries
  • Steph A 2026-08-14 09:03
    You received a new voicemail message Info New voicemail message Time: Thursday, August 13 2026 5:08 PM From: BONFIELD,VIRGIN (469) 441-2211 Duration: 22 seconds Voicemail box: 329 Transcript: Yes, this is Virginia West Bombfield, and I had some photo shoot a photo shoot done and Apparently I'm not getting any of my emails I Guess from you guys if you can give me a call back at four six nine four four one two two one one I'd appreciate it. Thank you very much. Bye. Bye
  • Natalia Granado 2026-07-31 13:26
    Recurring set
  • Mariana N 2026-07-31 12:58
    such a whimsy lady! went over next steps, e mail sent, payment al ok! she prefers to be called gigi!
  • David M 2026-07-31 09:42
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Elly R 2026-07-30 15:58
    Thanks Paola! She will start MSP, 1200 on Affirm, 100 on CC
  • Bari M 2026-07-16 11:50
    Paid additional $50. c/c 6302 Bari M - 07/16/2026 11:50 - Changed confirmed from Full to No Paola G - 07/24/2026 11:31 - Changed confirmed from No to Half Paola G - 07/27/2026 11:38 - Changed confirmed from Half to Full
  • Paola G 2026-07-16 11:40
    Model just paid rebooking fee with new card the last 4 digits to her card is 6302
  • Paola G 2026-07-13 11:36
    Model bringing guest her Edna Paola G - 07/13/2026 11:36 - Changed confirmed from No to Full
  • Paola G 2026-06-09 14:23
    Model has no experience but has always thought to get into modeling when she was she was younger. Super sweet to talk too. She now is in a time in her life where she wants to try new and different things. She has been in the floral business for 40yrs. She feels young and loves Fashion and beauty part of the industry. She likes DIY projects and Gardening. FT Florist in a Grocery Store and for other companies from Online sources Model Understands NO Agency and 399

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-02

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