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Wants out of the contract · Wants a refund

Baoline Eyong H3874029

Money back via Phone Waiting on the client · 17d not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Israel Eyong
Baoline Eyong
Houston
Dawn B
2026-05-16
2026-09-02
$3,000
$1,012
$3,000
18d ago
17d ago
Phone
crm-note

What has happened so far

Baoline Eyong complained on 2026-09-02 by phone — 18 days ago. They signed for $3,000 and have paid $1,012, 3 of 3 instalments. Square has actually taken $962 — $50 less than the ledger shows. Nobody is holding it. Nobody has recorded reading it. We answered last, 17 days ago. The ball is with them.

  1. 2026-09-02 intake scan logged on the desk
  2. 2026-07-21 Steph A client was transf to me, he wanted to let me know he isnt happy nd wants to cancel michael was supposed to reach out to his wife 2 months ago and nothing has happened since they came to the
  3. 2026-06-02 David M Website + zCard Studio-1: Your website and zCards have been sent out via email from [email protected] Please search H3874029 in your email search bar and check your spam folder. Website (in writing)
  4. 2026-05-28 Kendrick P The client's father called, looking for the next steps. The person who was called previously to go over the next steps was the mother. I sent him the talent guide as well as FWD his info to
  5. 2026-05-18 Natalia Granado Recurring set
  6. 2026-05-18 Steph A called/ discussed/ moved to all okay ---- sent next steps
  7. 2026-05-18 David M Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  8. 2026-05-12 Jeffrey S 5/12 CONFIRMED BY PHONE Jeffrey S - 05/12/2026 11:20 - Changed confirmed from No to Full
  9. 2026-04-30 Jeffrey S will be coming with mom Baoline, has done a photoshoot and really liked, Israel loves sports basketball, football, soccer, loves music, parent have received many comments that he should mode
Cancel contract, Refund
…om Outreach and said she was charged today for $220.80, I told her that is correct as that is when her payment is due, client said she thought she canceled this already. I explained nothing was ever canceled so I gave her the email for inquiries. 09/03/2026 12:45 - [Sep 3, 2026, 12:45 PM] Natalie: Customer requested a refund for unsatisfactory modeling services; issue escalated for review. 09/03/2026 12:45 - [Sep 3, 2026, 12:45 PM] Natalie: Removed from AI: Escalated to Inquiries Studio 1 - AI stopped by reviewer

Evidence gathered 2026-09-19

How they pay
2026-09-02 $221
3 of 3 · $662
0
$350
$1,988
—
Square has taken $962 4 payments, 2026-05-16 to 2026-08-02 · 1 scheduled, not charged
The CRM shows $1,012 — Square is $50 lower. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • David M 2026-06-02 12:00
    Website + zCard Studio-1: Your website and zCards have been sent out via email from [email protected] Please search H3874029 in your email search bar and check your spam folder. Website Address: https://israeleyong.usa-models.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://israeleyong.usa-models.com/login Click "Log in" on the upper right-hand corner. Username: [email protected]
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Steph A 2026-07-21 12:56
    client was transf to me, he wanted to let me know he isnt happy nd wants to cancel michael was supposed to reach out to his wife 2 months ago and nothing has happened since they came to the studio, i let him know i spoke to wife in May and discussed everything , that i sent her an email with opportunites. resent email, explained everything in email
  • Kendrick P 2026-05-28 13:47
    The client's father called, looking for the next steps. The person who was called previously to go over the next steps was the mother. I sent him the talent guide as well as FWD his info to Michael for next steps. ----------------------- FWD to Micahel
  • Natalia Granado 2026-05-18 11:57
    Recurring set
  • Steph A 2026-05-18 11:47
    called/ discussed/ moved to all okay ---- sent next steps
  • David M 2026-05-18 10:30
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Jeffrey S 2026-05-12 11:20
    5/12 CONFIRMED BY PHONE Jeffrey S - 05/12/2026 11:20 - Changed confirmed from No to Full
  • Jeffrey S 2026-04-30 13:49
    will be coming with mom Baoline, has done a photoshoot and really liked, Israel loves sports basketball, football, soccer, loves music, parent have received many comments that he should model,

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-02

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