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We offered a reduction

Nataly Flores H2106866

Money off via Text Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Nataly Flores
Nataly Flores
Houston
Angela K
2024-02-29
2026-09-02
$4,000
$2,843
$4,000
18d ago
18d ago
Text
crm-note

What has happened so far

Nataly Flores complained on 2026-09-02 by text — 18 days ago. They signed for $4,000 and have paid $2,843, 11 of 11 instalments. Square has actually taken $2,543 — $300 less than the ledger shows. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-02 intake scan logged on the desk
  2. 2025-12-31 Charles C Called client in regards to the past dues, left vm
  3. 2025-12-30 Caet W SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  4. 2025-12-10 Caet W sent 60 day
  5. 2025-09-16 Caet W resent delinquent notice
  6. 2025-09-08 Caet W sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment
  7. 2025-08-28 Zachary L Sent 60 day
  8. 2025-08-12 Zachary L Sent 30 day
  9. 2025-05-30 Caet W SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  10. 2025-05-29 Caet W sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please submi (in writing)

25 earlier entries — the whole thread is under Evidence below.

We offered
Caet W - 09/02/2026 10:22 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your FINAL payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:63a336f8-1802-4a25-b76a-07f118921aa7 Kind Regards, Studio 1 954-369-2372 FL | 469-902-5890 TX [email protected]

Evidence gathered 2026-09-19

How they pay
2026-06-28 $157
11 of 11 · $2,043
0
$800
$157
—
Square has taken $2,543 13 payments, 2024-02-27 to 2026-05-28 · 18 failed · 1 scheduled, not charged
The CRM shows $2,843 — Square is $300 lower. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 6 — emails and anything quoted back, in full
  • Caet W 2025-05-29 10:36
    sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/inv:0-ChAdbPJxAMtmsvPF-Z7A068yEI8N Kind Regards, Studio 1 954-369-2372 FL | 469-902-5890 TX [email protected]
  • Caet W 2025-01-28 13:09
    sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/inv:0-ChAx4oPIxAh0Wo2kQMPiSQpbEI8N Kind Regards, Studio 1 954-369-2372 FL | 469-902-5890 TX [email protected]
  • Caet W 2024-08-16 09:37
    client emailed: Thank you for your assistance. What day of the month is my bill going to be paid? responded: Your payment is scheduled for processing on the last of each month.
  • Caet W 2024-08-15 15:09
    client emailed: Yes, that would be great, thank you. responded: We have updated your billing accordingly.
  • Caet W 2024-08-15 09:44
    client emailed: Hello this is Nataly, in regards to payment options responded: Thank you for your email. We show you currently have a balance of $2,666 and you have 10 monthly installments of $267/month remaining and you're currently 90 days past due. Our longest financing option available is 12 months. We can split your current balance into 12 installments of $222.16. Would this be helpful for you?
  • Adi B 2024-04-12 10:02
    Photo Studio Group: Your website and Z Card have been sent out via email from [email protected]. Please check your inbox or spam. AB
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 28
  • Charles C 2025-12-31 14:54
    Called client in regards to the past dues, left vm
  • Caet W 2025-12-30 10:22
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2025-12-10 13:41
    sent 60 day
  • Caet W 2025-09-16 12:30
    resent delinquent notice
  • Caet W 2025-09-08 15:23
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/invtmp:bba85ada-98ac-486a-a1ce-5ab43cc1624e Studio 1
  • Zachary L 2025-08-28 14:18
    Sent 60 day
  • Zachary L 2025-08-12 10:50
    Sent 30 day
  • Caet W 2025-05-30 11:53
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2025-05-16 12:59
    resent delinquent notice
  • Caet W 2025-05-07 15:13
    resent delinquent notice
  • Zachary L 2025-05-01 14:33
    sent 60 days
  • Caet W 2025-04-30 13:24
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/inv:0-ChBfsSmQFllePQ1TcWdUxFgGEI8N Studio 1
  • Alejandro P 2025-04-02 11:58
    30 days sent
  • Caet W 2025-01-30 11:54
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2025-01-13 11:48
    resent delinquent notice
  • Alejandro P 2024-12-30 16:34
    60 days sent
  • Caet W 2024-12-30 13:07
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/inv:0-ChA0js2y6fvqDl7aaklmnSosEI8N Studio 1
  • Alejandro P 2024-12-03 11:53
    30 days sent
  • Alejandro P 2024-10-10 13:27
    Client called to make a a 250$ payment and take advantage of the discount, Ledger was updated.
  • Caet W 2024-09-27 10:11
    emailed f/u re: reduction
  • Caet W 2024-09-11 11:39
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,666 Discount Offer: $1,000 New Balance: $1,666 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $500 discount toward your payoff balance.
  • Alejandro P 2024-07-31 15:50
    Recurring set
  • Alejandro P 2024-07-03 12:31
    30 days sent
  • Alejandro P 2024-06-03 15:04
    30 days sent
  • David M 2024-03-01 13:55
    SEL: Photo Studio Group: your images and model guide have been sent out. Expect it in your inbox or spam folder in 30 min. Please search "WeTransfer" in your email.
  • Charles C 2024-03-01 12:29
    recurring set.
  • Adriana F 2024-02-29 10:56
    client called in looking for location of studio, shes in the right location, gave door code
  • Alonso Prince 2024-02-27 12:50
    no portfolio 19 yrs old 5'7 been looking into modeling for a year now part time- is in college- mon-fri/2:30pm-10pm

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-02

Pick your name at the top of the page to work this case.