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Buyer's remorse — changed their mind · Wants a refund

Jeff Groft D4024909

Money back via Outreach — we called them Waiting on the client · 16d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Kevin Roy
Jeff Groft
Dallas
Lauren B
2026-07-22
2026-09-04
$4,000
$500
$4,000
16d ago
16d ago
Outreach — we called them
crm-note

What has happened so far

Jeff Groft complained on 2026-09-04 by outreach — we called them — 16 days ago. They signed for $4,000 and have paid $500, with no instalment plan started. Square has actually taken $792 — $292 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. We answered last, 16 days ago. The ball is with them.

  1. 2026-09-04 intake scan logged on the desk
  2. 2026-07-28 Ronnie K Client sent text: Good evening, i don't quite understand this Gmail process or what I'm logging into my account for. But just for clarification, I am no longer interested in perusing any sor
  3. 2026-07-23 David M WEBSITE DEACTIVATED: MARKED RED ON PROD SHEET:
  4. 2026-07-23 Kendrick P Given to Maddy. Client is satisfied with our conversation.
  5. 2026-07-23 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  6. 2026-07-23 Mariana N he said he would call me back email sent
  7. 2026-07-23 Natalia Granado Recurring set
  8. 2026-07-22 Lauren B model start package, he is not a citizen and doesn't have a social yet. So we are going to do this, he wants to make sure he can square that away before so he can book jobs, If not he will j
  9. 2026-07-22 Bari M ***Lauren please make sure to collect another $50 deposit outside of whatever package you sell him***
  10. 2026-07-22 Bari M Now he wants to do it. $50 Refund was already processed.

1 earlier entries — the whole thread is under Evidence below.

Buyer's remorse, Refund
Charles C - 09/04/2026 10:10 Client left vm about a being charged $291.66 on 8/31. it was refunded on 9/1 and called client back but the model said Jeff will call us back later.

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $500 taken up front, $0 outstanding.

never
0 of 0 · $0
0
$500
$0
—
Square has taken $792 2 payments, 2026-07-22 to 2026-07-23
The CRM shows $500 — Square is $292 HIGHER. Check before quoting a balance to this client.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Ronnie K 2026-07-28 09:20
    Client sent text: Good evening, i don't quite understand this Gmail process or what I'm logging into my account for. But just for clarification, I am no longer interested in perusing any sort of deals, plans, or packages. I spoke with Kendrick on the phone last week and already informed him of that. I do not authorize ANY payments and would like to not be sent anything. Thank you. 6:20 PM /// Forward to inquiries, Attn: Kendrick
  • David M 2026-07-23 12:50
    WEBSITE DEACTIVATED: MARKED RED ON PROD SHEET:
  • Kendrick P 2026-07-23 12:43
    Given to Maddy. Client is satisfied with our conversation.
  • David M 2026-07-23 11:54
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Mariana N 2026-07-23 11:40
    he said he would call me back email sent
  • Natalia Granado 2026-07-23 10:45
    Recurring set
  • Lauren B 2026-07-22 13:37
    model start package, he is not a citizen and doesn't have a social yet. So we are going to do this, he wants to make sure he can square that away before so he can book jobs, If not he will just put his 500 towards what he can do for images, but he wants to do the model start, payment will be $291.66 but he may call and add additional $500 in 2-3 days. If he does please change monthly payment down to $250.00 a month, please allow this adjustment for him.
  • Bari M 2026-07-22 13:33
    ***Lauren please make sure to collect another $50 deposit outside of whatever package you sell him***
  • Bari M 2026-07-22 13:23
    Now he wants to do it. $50 Refund was already processed.
  • Rosario A 2026-07-20 12:38
    He is coming with his grandpa. Likes art and likes makeup. He has always wanted to model. Rosario A - 07/20/2026 12:41 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-04

Pick your name at the top of the page to work this case.