Evidence gathered 2026-09-19

How they pay

Correspondence with the client 4 — emails and anything quoted back, in full

• Caet W 2026-06-25 08:51
  client emailed: Those photographs weren’t even worth it, I don’t use them because the makeup work was not great. If I could’ve done my own makeup I’d probably use the photos. responded: You were shown the images prior to purchase and you signed to your satisfaction of the images shown to you after your shoot. If you were unhappy with any aspect, you could decline the purchase, and your deposit would be have been refunded. Your decision to purchase the images resulted in the staff being paid in accordance with your order total. We cannot cancel the balance. The discount offer is our final attempt to remedy the account prior to resorting to third party collection.
• Caet W 2026-06-25 08:31
  client emailed: Okay but that will not be paid off anytime soon. I also discussed with the guy who gave me the deal my situation so since I see that that doesn’t matter and you guys are just making profit off of people who simply just want to begin a dream I most likely will bot be working with you guys future references nor recommending to any other talent that would bring in more color to your franchise. And for myself I know what I can bring and that is just you all missing out simply being money hungry when I could’ve brought way more income. You guys should think about being more humanely to your models for we are what makes your brand. A package means nothing. As a model im supposed to be put on runways or having photos taken of me. Sending modules and seminars doesn’t uphold to the deal that was given to me nor have I received a model resume which in all originality is what I was paying for. You all have not given me an opportunity, telling me what I should be doing is nothing worth $400-$600. It shows what the company is about, and it isn’t looking for talent to put out there in the real world. responded: We provide professional images for application purposes within the industry, along with references on where and how to locate work. We are not an agency and do not represent or personally locate work for you or book you for shoots. The package price only covers the digital images you received and the services provided to produce them. We recommend contacting our office directly to speak with a representative who can further assist you with your account and proper utilization of your content moving forward.
• Caet W 2026-06-24 13:59
  client emailed: Yes I’ve been having a lot of life issues, one including my phone breaking out of nowhere so I have been trying to reach out to the numbers given to me with a whole new number so it may seem as if I wasn’t reaching out but after every email notice I have responded See I never had to pay $1,300. Thats rent and school bills which come first for this company to have done nothing for me besides that one photoshoot which was the free one and picking my deal. I wanted to work with you all but that is way too much money for a young woman like me, being a full time student and working part time for two barbershops. If there is a way to take me off this list completely I would like that. In that case I only owe about $300, having paid $200 in person. So if I can pay that, that is fine but I will not be paying $1,300 in my current state. responded: Unfortunately we cannot reduce the order to such an amount. You had the option on the day to choose a smaller package that better fit your budget. You received $1,500 worth of digital product. We are extending a courtesy discount offer ranging from $400 to $600 off your total to help alleviate your owed balance. We cannot reduce the price beyond the proposed discounted amount.
• Caet W 2026-06-23 13:40
  client emailed: Hello, I have been reaching out multiple times and havent gotten a response, now I see my payments have gone up a significant amount when I only owe $200. I have not been given a complete resume so I am not sure why payments have sky rocketed. This is Mya Anjenai McDonald, I had a shoot a few months ago but the agency is aware I have had money issues especially dealing with school. Please reach back out to me so that I can resolve the payments and continue forth with my modeling journey, thank you. responded: Thank you for your email. Please find your service agreement attached, along with your account statement. No adjustments have been made to your order total or your monthly payments, so we're unsure what you're referring to. We also show no contact has been made to our studio since your order placement in February. Your account is severely past due and at risk for collections via a third party agency. In an effort to avoid this, we recently extended a discount offer in an effort to assist in alleviating your owed balance. See attached. This offer is available until July 6th. Please contact our office no later than that time at 312-620-9390 to remedy your account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9

• Charles C 2026-07-07 12:30
  Client was transferred from inquiries and we went over her account, client is going thru some hardships but I convinced her to schedule a payment of $45.00 for 7/10 and once it is received we will apply the discount of $400.00 and restart the recurring for $45.00 a month. I also advised her to apply to agencies right away and make good use of her portfolio
• Caet W 2026-07-07 08:56
  txt + em re: discount deadline
• Caet W 2026-06-22 13:45
  SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $1,300 Discount Offer: $400 New Balance: $900 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $200 discount toward your payoff balance.
• Cindy D 2026-03-04 14:49
  Called client/No voicemail setup. I can not leave a message/Sent text
• Caet W 2026-02-27 11:01
  Client unlinked card - Txt + em client
• Natalia Granado 2026-02-11 10:34
  Recurring set
• Neil G 2026-02-11 08:53
  WeTransfer : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
• Bobbie M 2026-02-06 13:53
  Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Bobbie M - 02/06/2026 13:53 - Changed confirmed from No to Full
• Bobbie M 2026-02-04 15:56
  She did 1 runway show in college. She did 1 shoot with a licensed photographer but no modeling experience. Everyone told her she should model because of her height. She now has the confidence to pursue this. Her mom works with a woman who knows Miss Illinois. She is a barber and self-employed. Height is 5'10 and eye color is brown. She plays basketball, she is very athletic. She plays video games and streams. She creates content. She does motivational speaking. She loves art. She loves painting and drawing and singing and acting. Client is aware we ARE NOT an agency, that prices start at $399 and needs to make a decision on the day of the shoot. We reviewed outfits and photo shoot preparations.