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Wants a refund

Kiarah Phillips D4057127

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Kreighton Davis
Kiarah Phillips
Dallas
Elly R
—
2026-08-31
$4,000
$8,000
$4,000
20d ago
16d ago
Not recorded
crm-note

What has happened so far

Kiarah Phillips complained on 2026-08-31 — 20 days ago. They signed for $4,000 and have paid $8,000. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-04 Elly R Thanks Michelle! Sweet kid, hes excited to get moving. MSP PIF, mom may do the MSP pro later at 4300, did not want to do that today.
  2. 2026-08-31 Natalia Granado Issued deposit refund
  3. 2026-08-31 intake scan logged on the desk
  4. 2026-08-26 Michelle M He hasn't planned anything yet. When I get home from Mexico we'll get it together8/26 Michelle M - 08/26/2026 13:05 - Changed confirmed from Attempted to Half
  5. 2026-08-26 Michelle M Lm and sent text 8/26 Michelle M - 08/26/2026 12:32 - Changed confirmed from No to Attempted
  6. 2026-08-19 Michelle M He has his own clothing line.. Mom helps business owners with their benifits/ Insurance. He is 5'7 He does football, track, golf and they like to travel. Loves swimming.
Refund
Natalia Granado - 08/31/2026 11:51 Issued deposit refund

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

No Square customer carries this reference.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Elly R 2026-09-04 11:39
    Thanks Michelle! Sweet kid, hes excited to get moving. MSP PIF, mom may do the MSP pro later at 4300, did not want to do that today.
  • Natalia Granado 2026-08-31 11:51
    Issued deposit refund
  • Michelle M 2026-08-26 13:05
    He hasn't planned anything yet. When I get home from Mexico we'll get it together8/26 Michelle M - 08/26/2026 13:05 - Changed confirmed from Attempted to Half
  • Michelle M 2026-08-26 12:32
    Lm and sent text 8/26 Michelle M - 08/26/2026 12:32 - Changed confirmed from No to Attempted
  • Michelle M 2026-08-19 15:47
    He has his own clothing line.. Mom helps business owners with their benifits/ Insurance. He is 5'7 He does football, track, golf and they like to travel. Loves swimming.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-31

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