Evidence gathered 2026-09-19

How they pay

Correspondence with the client 1 — emails and anything quoted back, in full

• Kendrick P 2026-07-27 16:02
  Client called asking if they could cancel; however, I explained that they have already been delivered products, so at this stage I cannot cancel. I offered to reduce his account to 2000, leaving a remaining balance of 1200, and he requested to have this amount refinanced for 8 months for payments of 150. I also explained that what I originally offered was less than this, and if he wants to have this changed in the future, I am more than happy to do this for him. He agreed to the offer. ------------------------- Client Name:Jackie Burog Williams Model Name:Carl Spencer Burog REF# D4007615 Total Package Amount: $4000.00 Amount to date: $800 Date of Shoot: 07/17/26 Date of Complaint: 07/27/26 Sales Sheet: Y --------------------------- Finance + Recurring + Reduction + Sales Sheet + Production Sheet + CI ----------------------- I emailed Inquiries Studio <[email protected]> 4:02?PM (0 minutes ago) to carlburogg Hello Carl, Thank you for your call today. As discussed, I have applied the adjustment to your account, reducing the total package price to $2,000.00. With the $800.00 you have already paid applied as a credit, your new remaining balance is $1,200.00. Per your request, I have also refinanced the remaining balance over 8 months, bringing your monthly payments to $150.00. I'm glad I was able to assist you today. If you have any additional questions or need further assistance, please feel free to reach out. I'll be happy to help. Kind Regards, Kendrick

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9

• Mariana N 2026-07-28 13:45
  went over next steps, email resent, all ok!
• Charles C 2026-07-27 09:59
  forwarded vm to inquires.
• Mariana N 2026-07-22 10:20
  no answer lvm email sent
• David M 2026-07-20 14:10
  Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
• Natalia Granado 2026-07-20 12:44
  Recurring set
• Charles C 2026-07-20 10:38
  Model's Mom left vm wanting to get more info about what her son ordered, I explained the package he ordered and the Mom was saying that he is a student and only doing part time and he may be overwhelmed by this I explained that he is an adult and he made the decision and if he wants to send a request he needs to contact us directly.
• Elly R 2026-07-17 16:41
  Thanks Hanna! MSP
• Hanna L 2026-07-13 18:54
  Sent me his wardrobe and is excited. Hanna L - 07/14/2026 11:43 - Changed confirmed from No to Full
• Hanna L 2026-07-09 18:02
  He said when I was around 15 years old, I went to New York City, in Times Square. I saw the broad amount of commercials on the big screens. I remember being in awe of the colors, the flashy lights, the brands, and the models. I think photos can have a lot of depth and beauty in them. I’d love to model from the sheer atmosphere and aura behind each camera flash that can convey unique emotions and stories. Knows it's 3 hours and packages start at 399. We are not the Agency.