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Formal complaint logged · Wants a refund

Thao Nguyen D4059707

Money back via Voicemail Waiting on the client · 12d not confirmed as a complaint yet
$4,050
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Alice Nguyen
Thao Nguyen
Dallas
Elly R
—
2026-09-08
$4,050
$8,100
$4,050
12d ago
12d ago
Voicemail
crm-note

What has happened so far

Thao Nguyen complained on 2026-09-08 by voicemail — 12 days ago. They signed for $4,050 and have paid $8,100. Nobody is holding it. Nobody has recorded reading it. We answered last, 12 days ago. The ball is with them.

  1. 2026-09-08 Tyesha H Client Name: Thao Nguyen Model Name: Alice Nguyen REF# D4059707 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 09/07/2026 Date of Complaint: 09/07/2026 Sales Sheet: Y --- (in writing)
  2. 2026-09-08 Steph A You received a new voicemail message Info New voicemail message Time: Monday, September 7 2026 5:12 PM From: GRAND PR TX (214) 315-2004 Duration: 32 seconds Voicemail box: 340 Transcript: Hi
  3. 2026-09-08 intake scan logged on the desk
  4. 2026-09-07 Elly R Thanks Michelle! She did great for 3yrs old! MSP PIF 4000 Affirm
  5. 2026-09-04 Michelle M Mom is a nail tech.. Mom wants to try this for her daughter. Husband coming with .
  6. 2026-09-04 Michelle M confirmed at the time of booking. 9/4 Michelle M - 09/04/2026 11:40 - Changed confirmed from No to Full
Complaint form, Refund, Unhappy
Tyesha H - 09/08/2026 10:17 Client Name: Thao Nguyen Model Name: Alice Nguyen REF# D4059707 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 09/07/2026 Date of Complaint: 09/07/2026 Sales Sheet: Y -------------------- Inquiries Studio <[email protected]> 9:33?AM (21 minutes ago) to me 2 of 2,018 Voicemail from GRAND PR TX at (214) 315-2004 on Sep 7 2026 5:12 PM Voicemail Emails GRAND PR TX - Voicemail box 340 Attachments Mon, Sep 7, 5:14?PM (16 hours ago) to me GoTo logo You received a new voicemail message Info New voicemail message Time: Monday, September 7 2026 5:12 PM From: GRAND PR TX (214) 315-2…

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $4,000 1 payment, 2026-09-07 to 2026-09-07
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Tyesha H 2026-09-08 10:17
    Client Name: Thao Nguyen Model Name: Alice Nguyen REF# D4059707 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 09/07/2026 Date of Complaint: 09/07/2026 Sales Sheet: Y -------------------- Inquiries Studio <[email protected]> 9:33?AM (21 minutes ago) to me 2 of 2,018 Voicemail from GRAND PR TX at (214) 315-2004 on Sep 7 2026 5:12 PM Voicemail Emails GRAND PR TX - Voicemail box 340 Attachments Mon, Sep 7, 5:14?PM (16 hours ago) to me GoTo logo You received a new voicemail message Info New voicemail message Time: Monday, September 7 2026 5:12 PM From: GRAND PR TX (214) 315-2004 Duration: 32 seconds Voicemail box: 340 Transcript: Hi, my name is Thao Nguyen. I'm the one bring my daughter in the morning for the studio for a picture shooting. And I need to discuss about my daughter plan because after we discuss with family, we need to change that. Can you call me back at 214-315-2004? Thank you. ------------------ I emailed: Inquiries Studio 10:17?AM (0 minutes ago) to thaotran0217 Good morning Thao, Thank you for your call today. As requested we have closed your account to reflect the $50 booking deposit only and have issued the $4,000 refund. image.png Kind Regards, Tyesha 09/08/2026 13:44 - [Sep 8, 2026, 1:44 PM] Natalie: Removed from AI: No reason provided 09/08/2026 13:44 - [Sep 8, 2026, 1:44 PM] Natalie: Removed from AI: No reason provided
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Steph A 2026-09-08 09:33
    You received a new voicemail message Info New voicemail message Time: Monday, September 7 2026 5:12 PM From: GRAND PR TX (214) 315-2004 Duration: 32 seconds Voicemail box: 340 Transcript: Hi, my name is Thao Nguyen. I'm the one bring my daughter in the morning for the studio for a picture shooting. And I need to discuss about my daughter plan because after we discuss with family, we need to change that. Can you call me back at 214-315-2004? Thank you. ---- fwd to inq
  • Elly R 2026-09-07 12:00
    Thanks Michelle! She did great for 3yrs old! MSP PIF 4000 Affirm
  • Michelle M 2026-09-04 11:40
    Mom is a nail tech.. Mom wants to try this for her daughter. Husband coming with .
  • Michelle M 2026-09-04 11:40
    confirmed at the time of booking. 9/4 Michelle M - 09/04/2026 11:40 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-08

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