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Wants out of the contract · Formal complaint logged

Matthew Alers F4020988

Out of the contract via Phone Waiting on US · 10d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Matthew Alers
Matthew Alers
Orlando
Audra T
2026-07-22
2026-09-10
$4,000
$1,296
$4,000
10d ago
10d ago
Phone
crm-note

What has happened so far

Matthew Alers complained on 2026-09-10 by phone — 10 days ago. They signed for $4,000 and have paid $1,296, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 10 days ago, and nobody has replied.

  1. 2026-09-10 intake scan logged on the desk
  2. 2026-08-11 Tyesha H Client Name: Claudia Rodiguez Model Name: Matthew Alers REF# F4020988 Total Package Amount: $4,000 Amount to date: $1,050 Date of Shoot: 07/22/2026 Date of Complaint: 08/11/2026 Sales Sheet: (in writing)
  3. 2026-07-28 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Username: matthewalers3900@gm (in writing)
  4. 2026-07-28 Alejandro P The client called in and requested to change the email associated with the account.
  5. 2026-07-23 Charles C Client called to save the card on file, done.
  6. 2026-07-23 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  7. 2026-07-23 Mariana N went over next steps, email sent, payment all ok
  8. 2026-07-22 Audra T great booking! went over contract. thank you!
  9. 2026-07-14 Cindy D Height: 5'10 Modeled before: No Did a Photoshoot: No What/Who Inspired you: Saw the AD & applied want to give shot Have you taken any steps into the industry: 1st step What type of modeling:
Cancel contract, Complaint form, Wants cut, We offered, Unhappy
Tyesha H - 09/10/2026 11:31 Client called in asking to cancel the subscription I explained that we had previously offered to reduce his package, and he didn't respond I also told him that no changes could be made until the dispute is resolved

Evidence gathered 2026-09-19

How they pay
2026-08-22 $246
1 of 1 · $246
0
$1,050
$2,704
—
Square has taken $1,246 2 payments, 2026-07-22 to 2026-07-23
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Tyesha H 2026-08-11 12:46
    Client Name: Claudia Rodiguez Model Name: Matthew Alers REF# F4020988 Total Package Amount: $4,000 Amount to date: $1,050 Date of Shoot: 07/22/2026 Date of Complaint: 08/11/2026 Sales Sheet: Y ------------------ Client called in requesting to cancel the subscription I explained that this isn't a subscription and that I would love to assist him I explained that I can reduce his package to the selection, guide, and website to $2,500 I told him that his new balance would be $1,450 with 12 monthly installments of $120.83 He didn't agree I told him that I would email him the details and give him some time to review it ---------------- I emailed: Inquiries Studio <[email protected]> 12:43?PM (0 minutes ago) to matthewalers3900 Hello Matthew, Thank you for reaching out and sharing your situation with us. We would like to clarify that you entered into a legally binding finance agreement with the studio, which includes specific terms and conditions regarding cancellation. As our company provides products and services that are financed over time, the agreement is non-cancellable in accordance with its terms. That said, in an effort to assist you during this difficult time, we are willing to adjust your account by removing the z-card from your portfolio package. With this adjustment, you will continue to receive your images, model guide, website, and mentorship, with the revised total package cost reduced to $2,500. You have paid $1,050 to date, which will be applied toward the adjusted package. This leaves a remaining balance of $1,450, which can be financed over 12 months at $120.83 per month. If you would like to accept this revised offer, please respond directly to this email, and I will update your account accordingly. Kind Regards, Tyesha
  • David M 2026-07-28 15:33
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Username: [email protected] Password: f4020988 Please note that the files may take up to 30 minutes to populate from the time this message is sent out. Please let us know if you have any questions or concerns.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Alejandro P 2026-07-28 12:53
    The client called in and requested to change the email associated with the account.
  • Charles C 2026-07-23 15:18
    Client called to save the card on file, done.
  • David M 2026-07-23 11:55
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Mariana N 2026-07-23 10:53
    went over next steps, email sent, payment all ok
  • Audra T 2026-07-22 15:20
    great booking! went over contract. thank you!
  • Cindy D 2026-07-14 12:27
    Height: 5'10 Modeled before: No Did a Photoshoot: No What/Who Inspired you: Saw the AD & applied want to give shot Have you taken any steps into the industry: 1st step What type of modeling: Open to All Profession: FT- Cook at a Height: 5'11 Modeled before: Yes, when I was younger Did a Photoshoot: Yes, when I was younger What/Who Inspired you: Saw the AD & applied want to give shot Have you taken any steps into the industry: 1st step What type of modeling: Open to All Profession: FT- Cook at a Wing Shack Sparetime: Spend time with family, has a 1 year old son, music & Stocks/Day trade Client aware that package start at $399 & needs to prepared to make a financial decision the day of the shoot Cindy D - 07/17/2026 14:53 - Changed confirmed from No to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

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