← Back to the board
Wants out of the contract · Formal complaint logged

Shannon F3994613

Out of the contract via Email Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Harper Walker
Shannon
Orlando
Audra T
2026-06-23
2026-09-10
$3,000
$350
$3,000
10d ago
10d ago
Email
crm-note

What has happened so far

Shannon complained on 2026-09-10 by email — 10 days ago. They signed for $3,000 and have paid $350, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-10 intake scan logged on the desk
  2. 2026-08-06 Kendrick P I emailed Inquiries Studio <[email protected]> 3:41?PM (0 minutes ago) to shannonwalker454 Hello Harper, Thank you for your response. I understand that you have experienced difficulties (in writing)
  3. 2026-08-04 Adi B Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  4. 2026-07-30 Ronnie K Client replied to pipeline missed payment message: #3-Something else Separation from card holder. No money. Need to cancel. /// Forward to inquiries (in writing)
  5. 2026-07-08 Mariana N email sent btw
  6. 2026-07-08 Mariana N tried to go over the next steps, she was kind of in a rush and a little upset that she only saw the images and didnt know about the portal, i directed her to the portal, she wasnt very recep
  7. 2026-06-24 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  8. 2026-06-24 Natalia Granado Recurring set
  9. 2026-06-23 Audra T she was a mess to deal with. kids everywhere. interruptions. I had to have her go out of the room to call hubs to do this. She had a million questions but we made it thru lol. whew! haha. al
  10. 2026-06-23 Audra T No ID on her today

3 earlier entries — the whole thread is under Evidence below.

Cancel contract, Complaint form, Unhappy
…ts included in your package have been delivered in accordance with the agreement, and our records indicate that you were able to successfully access and download those products. The agreement you signed also includes specific terms regarding cancellation. For these reasons, we are unable to accommodate your request to cancel the agreement or remove the remaining balance. That said, I would like to offer the following adjustment as a courtesy to help make the account more manageable: $500 reduction to the original package price Adjusted package total: $2,500 Amount already paid: $350 New remaining balance: $2,150 Refinance term: 18 months New monthly payment: approximately $119.44 This adjustment is being offered solely as a courtesy to make satisfying the remaining bala…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $350 taken up front, $2,650 outstanding.

never
0 of 0 · $0
0
$350
$2,650
—
Square has taken $300 1 payment, 2026-06-23 to 2026-06-23 · 3 failed · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-08-06 15:42
    I emailed Inquiries Studio <[email protected]> 3:41?PM (0 minutes ago) to shannonwalker454 Hello Harper, Thank you for your response. I understand that you have experienced difficulties with your most recent payments, and I would like to help in any way I can to make your account more manageable. If you could reply with more details regarding your concerns or current situation, I would be happy to review your account and discuss any available options that may help. I look forward to assisting you. Kind Regards, Kendrick
  • Ronnie K 2026-07-30 13:26
    Client replied to pipeline missed payment message: #3-Something else Separation from card holder. No money. Need to cancel. /// Forward to inquiries
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Adi B 2026-08-04 08:27
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
  • Mariana N 2026-07-08 13:55
    email sent btw
  • Mariana N 2026-07-08 13:54
    tried to go over the next steps, she was kind of in a rush and a little upset that she only saw the images and didnt know about the portal, i directed her to the portal, she wasnt very receptive and asked for the contact for inquiries. i sent it to her. still, i told her that if she needs next steps, reach out to me.
  • David M 2026-06-24 13:12
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Natalia Granado 2026-06-24 11:36
    Recurring set
  • Audra T 2026-06-23 14:33
    she was a mess to deal with. kids everywhere. interruptions. I had to have her go out of the room to call hubs to do this. She had a million questions but we made it thru lol. whew! haha. all good. thank you ! went over contract.
  • Audra T 2026-06-23 14:24
    No ID on her today
  • Audra T 2026-06-23 14:03
    She said Dennis told her numerous times that this was $300 for a portfolio. She said she asked specifically over and over and was told this was 300 for everything. So Im working to overcome this right now. She has her mom on facetime as well.
  • Summer A 2026-06-15 17:03
    wants to change to 6/23 at 10:30a.m Dennis F - 06/19/2026 14:00 - Changed confirmed from No to Full
  • Dennis F 2026-06-15 16:32
    Harper is very photogenic and is really looking forward to the photoshoot, mom and dad work fulltime, read terms, knows were not an agency, knows portfolios start at 399 and to make a financial decision the day of the photoshoot

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

Pick your name at the top of the page to work this case.