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We offered a reduction · No photos / product wrong or not delivered

Erwin Ramirez B2130613

Their product via Text Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Erwin Ramirez
Erwin Ramirez
Maps B
Michael C
2024-04-27
2026-09-10
$3,000
$2,450
$3,000
10d ago
10d ago
Text
crm-note

What has happened so far

Erwin Ramirez complained on 2026-09-10 by text — 10 days ago. They signed for $3,000 and have paid $2,450, 11 of 11 instalments. Square has actually taken $2,550 — $100 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-10 intake scan logged on the desk
  2. 2026-08-18 Caet W sent txt + em: Your payment scheduled for your portfolio package was unfortunately declined. Please call us at your earliest convenience to submit your payment, or you can make your payment (in writing)
  3. 2026-07-07 Veronica H client called to make payment of $100
  4. 2026-03-23 Veronica H client called to take discounted offer and to set up monthly payments of $100, he also made a payment of $100
  5. 2026-03-17 Caet W SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $850 Discount Offer: $300 New Balance: $550
  6. 2025-09-17 Steph A https://www.exxcelmodel.com/home https://www.truemodel.com/ https://www.statemgmt.com/ CC was ugh, client is super slow, he would hesitate to ask questions and would ask questions like he di
  7. 2025-09-16 Steph A sent summary Good afternoon, This is Studio 1. We sent you an email, please check spam/ junk if you do not see it. Please read it thoroughly before your scheduled call. Please also watch the
  8. 2025-09-03 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “B2130613” in your email search bar (in writing)
  9. 2025-09-02 Miguel D client called in asking if our studio is still at the same location in New York he wanted to speak to Michael about his account. I told him the studio is a one time visit to create the portf
  10. 2025-09-02 Veronica H client was transferred by Miquel client made payment of $212.50

19 earlier entries — the whole thread is under Evidence below.

We offered, No photos
Caet W - 09/10/2026 15:45 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:f97d5fc4-2248-456d-8173-2571848b549c 929-263-2159 [email protected] Studio West 38 / Apex Studios / MAPS Studio

Evidence gathered 2026-09-19

How they pay
2026-07-07 $100
11 of 11 · $2,000
0
$450
$250
—
Square has taken $2,550 14 payments, 2024-04-15 to 2026-09-14 · 6 failed · 9 scheduled, not charged
The CRM shows $2,450 — Square is $100 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Caet W 2026-08-18 12:31
    sent txt + em: Your payment scheduled for your portfolio package was unfortunately declined. Please call us at your earliest convenience to submit your payment, or you can make your payment using the invoice link provided below. https://app.squareup.com/pay-invoice/invtmp:02061813-182d-43f8-8dd4-5e0087b3f059 Studio 1 954-369-2372 FL | 469-902-5890 TX [email protected]
  • Emmanuel R 2025-09-03 09:49
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “B2130613” in your email search bar
  • Nathon R 2024-06-14 12:41
    Photo Studio Group: Your Website and zCard have been sent out via email from [email protected]. Please check your inbox or spam. Photo Studio Group: it seems like we're missing your measurements. Height, Waist, Hips and Chest as well as eye/hair color and length. Please reply directly to the email containing your materials or call us 954-369-2072
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 25
  • Veronica H 2026-07-07 10:47
    client called to make payment of $100
  • Veronica H 2026-03-23 11:12
    client called to take discounted offer and to set up monthly payments of $100, he also made a payment of $100
  • Caet W 2026-03-17 10:55
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $850 Discount Offer: $300 New Balance: $550
  • Steph A 2025-09-17 15:25
    https://www.exxcelmodel.com/home https://www.truemodel.com/ https://www.statemgmt.com/ CC was ugh, client is super slow, he would hesitate to ask questions and would ask questions like he didnt know what was going on. Had to walk him through agency applications.
  • Steph A 2025-09-16 14:22
    sent summary Good afternoon, This is Studio 1. We sent you an email, please check spam/ junk if you do not see it. Please read it thoroughly before your scheduled call. Please also watch the mentorship videos on your website to help prepare you for your call. Please have your questions prepared for your mentor. Thank you
  • Miguel D 2025-09-02 12:59
    client called in asking if our studio is still at the same location in New York he wanted to speak to Michael about his account. I told him the studio is a one time visit to create the portfolio and then we have a back office team to assist with all his needs once he left the studio. He mentioned he may want to update his images as he is hesistant to use images over a year old to apply to agencies. I told him that his account is past due and his package does not include a reshoot. He then mentioned that he needed to speak to someone at the studio because he never got his website and zcard. I told him it was sent to him on 06/14/2025 and that this is the first time he is requesting this information. I told him we noted that he requested his images and we did resend them to him. He then said he assumed we would just send him all his materials he did not know he had to request them seperately. I told him if he would have mentioned not having his website, it would have been noted and production would have sent the information, however, this is the first time he has reached out to the studio to notify us he never got his website. I told him I will notify production and they will send him the email with his website and zcard.
  • Veronica H 2025-09-02 12:42
    client was transferred by Miquel client made payment of $212.50
  • Charles C 2025-06-02 10:56
    Client called wanting to remove the card on file because a payment was taken without him being aware, I told him that we need to have a card on file and client said he will be calling to make his payments and doesn't want them to be processed automatically. I told him that I can unlink the card from the recurring but he must be responsible for the payments or he will get past due notices.
  • Charles C 2025-04-28 11:53
    Client called to update the card on file and to make a payment of $212.50 towards the balance, updated ledger.
  • Charles C 2025-03-04 16:38
    Client called to make a payment of $212.50 towards the balance, updated ledger.
  • Charles C 2025-03-04 15:28
    Sent 60 day.
  • Charles C 2025-02-04 12:12
    sent 30 day.
  • Caet W 2024-12-30 15:05
    model called to update cc info and paid $212.50. moved billing to Jan
  • Charles C 2024-12-04 14:42
    Sent 30 day.
  • Emmanuel R 2024-10-17 09:20
    Photo Studio Group: your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "Dropbox" in your email.
  • Charles C 2024-10-16 11:13
    Client called to make a payment of $212.50 towards the balance, updated ledger and client requested to have his package resent, placed request in the Production calendar.
  • Charles C 2024-10-02 10:23
    Sent 60 day.
  • Charles C 2024-09-04 15:22
    Sent 30 day.
  • Alejandro P 2024-07-17 15:49
    Client called to ask about payments because he miss a payment so I assure him that his account is in good standing because he made a payment after that so I told him that the only thing this do is extend the payment period since he will have to make that miss payment at the end.
  • Charles C 2024-06-14 10:55
    Sent 1st payment decline.
  • Alejandro P 2024-04-29 12:00
    Recurring set
  • David M 2024-04-29 11:41
    ALL: Photo Studio Group: your images and model guide have been sent out. Expect it in your inbox or spam folder in 30 min. Please search "WeTransfer" in your email.
  • Jorge B 2024-04-22 13:46
    **Informed him/her "Let me give you an idea about the creative team you are going to be working with at the studio: between them they have photographed high end celebrities such as Beyonce and Enrique Iglesisas, worked on magazines including Vogue USA and Rolling Stone, worked on TV shows such as Love Island and Vampire Diaries, brands such as American Eagle and Calvin Klein..." *** Also informed him/her "Each day the studio sees 15 or so models and they only pass between 35%-60%, so if you make it this far, that tells you you really got a shot here at modeling and you truly have potential." ***Also informed him/her "Agencies will find you work based on the strength of your portfolio. What makes a strong portfolio? Not only the quality of the images but also the more outfits you have, the more we can showcase your versatility in different outfits. The more outfits you have, the more photos your portfolio will have. The more photos you have, the stronger your portfolio will be and the more likely you will be able to find work." Jorge B - 04/24/2024 17:59 - Changed confirmed from No to Full
  • Jorge B 2024-04-15 10:23
    No experience modeling
  • Jorge B 2024-04-15 10:07
    Security guard- 40 hours per week Applied because has received compliments from friends and family telling him he should try modeling.

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

Pick your name at the top of the page to work this case.