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Asked for a reduction · We offered a reduction

Clyde Brunner B2232351

Money off via Text Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Clyde Brunner
Clyde Brunner
Maps B
Josie R
2024-09-30
2026-09-10
$3,000
$1,950
$3,000
10d ago
10d ago
Text
crm-note

What has happened so far

Clyde Brunner complained on 2026-09-10 by text — 10 days ago. They signed for $3,000 and have paid $1,950, 11 of 11 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-10 intake scan logged on the desk
  2. 2026-08-18 Caet W sent txt + em: Your payment scheduled for your portfolio package was unfortunately declined. Please call us at your earliest convenience to submit your payment, or you can make your payment (in writing)
  3. 2026-02-24 Nellie P Voicemail from BRUNNER CLYDE at (929) 380-4744 on Feb 20 2026 4:38 PM Voicemail Emails BRUNNER CLYDE - Voicemail box 340 Attachments Fri, Feb 20, 4:39?PM (4 days ago) Client left VM: Can you
  4. 2025-08-14 Veronica H client called to make sure that his next payment would be 9/5
  5. 2025-08-14 Caet W sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment
  6. 2025-08-08 Charles C Client called to update the card on file, done.
  7. 2025-08-07 Charles C Sent 60 day.
  8. 2025-07-08 Charles C Sent 30 day.
  9. 2025-06-11 Veronica H client called to make first payment of $100 updated ledger and he will be making payments of $160 starting 7/5 moving forward
  10. 2025-06-11 Caet W txt + em re: discount deadline

22 earlier entries — the whole thread is under Evidence below.

Wants cut, We offered
Caet W - 09/10/2026 15:44 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:e3c5506e-5c81-43f2-9eed-12ce3e0beb56 929-263-2159 [email protected] Studio West 38 / Apex Studios / MAPS Studio

Evidence gathered 2026-09-19

How they pay
2026-07-06 $60
11 of 11 · $1,600
0
$350
$300
—
Square has taken $1,950 13 payments, 2024-09-24 to 2026-07-06 · 9 failed · 4 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 4 — emails and anything quoted back, in full
  • Caet W 2026-08-18 12:19
    sent txt + em: Your payment scheduled for your portfolio package was unfortunately declined. Please call us at your earliest convenience to submit your payment, or you can make your payment using the invoice link provided below. https://app.squareup.com/pay-invoice/invtmp:f787dbc9-cce6-43a4-9c52-ec3c3e06aa2b Studio 1 954-369-2372 FL | 469-902-5890 TX [email protected]
  • Irving S 2025-02-13 09:51
    Called to follow up - No VM. - IS Inquiries MAPS <[email protected]> Attachments Wed, Feb 12, 5:46?PM (16 hours ago) to clydebrunner96 Hi Clyde, It was a pleasure chatting with you today, here is the cover letter and resume attached at the bottom of this email. If you need me to make any changes I can, I hope you like it. I am also sending you the Agency Questionnaire to fill out so I can apply you to a few agencies. Kind Regards, Irving Customer Service Creative Team New York | Boston 929-624-2474 | 617-466-9980 | [email protected] Website: mapsstudio.nyc Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST. Clyde is not computer savvy and really has no clue what to do, so I have made his cover letter & resume. I will be applying him to a few agencies as well as a courtesy. - IS
  • Dana B 2024-10-04 16:13
    shame on whoever signed an 80 yr old fr -0----------------------------- called me and had to rpovide a lot of info, very sweet old guy, very confused sent ifnormation in email as well, sneding text to make sure he opens it ---------------------- INFORMATION Inquiries Studios1 <[email protected]> 4:10?PM (0 minutes ago) to clydebrunner96 Good afternoon Clyde, Thank you for your time today over the phone, As per our conversation, here's an email reference to all the information I've provided. You have the Model Start Package, this package includes: Selection Images: A minimum of 30 hand-picked photos from your shoot, these are professionally retouched and edited according to industry standards. Model Guide: A PDF with about 20 pages, this explains what the industry is looking for, and we provide agency resources and links to casting calls on page 19. ZCard: A professional modeling business card, includes up to 9 of your best photos, ref to physical stats, and your contact information. Website: We curate a modeling website just for you, this has 12 images on front, availability to add biography and edit, and a portal portion. Mentorship: We provide guidance from our in office experts over the phone, they know the industry like the back of their hand. You have availability for a conference call. They can help guide you on how to use these resources we provide. Please see below for your website information: https://clydebrunner.modelingfolio.com/ Username: [email protected] Password: b2232351 (lowercase always) Upon clicking the website link, on the right hand side you will see "login" Enter the credentials I've provided, do not change the password! Now, you should see a black box that says "welcome to your site" On the left hand side, we see tabs that say 'gallery', 'instagram', 'settings', ect. the last one says "mentorship videos" This is the first step in the mentorship program, you will meet the purple screen lady here! Purple screen lady has 10 video sections, please watch all these sections, they contain extremely helpful information on creating resume/cover letter, instagram help, ect. If you wish to make changes to your website yourself, on the left hand side, please click and proceed in the "settings" tabs. Make sure to save all and any changes! For efficiency, please make sure you understand all the information in the videos before getting on your scheduled conference call, this will make the process go much more smoothly and successfully. Please be on the lookout for a phone call from a mentor by next Monday 10/7 or Tuesday 10/8. If you have any other questions, comments, or concerns please dont hesitate to contact us. Kind Regards, Dana EXT 525 Customer Service
  • Federico S 2024-10-02 14:30
    Photo Studio Group: Your Website and zCard have been sent out via email from [email protected]. Please check your inbox or spam. Search For "Sending Website + zCard”.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 27
  • Nellie P 2026-02-24 13:11
    Voicemail from BRUNNER CLYDE at (929) 380-4744 on Feb 20 2026 4:38 PM Voicemail Emails BRUNNER CLYDE - Voicemail box 340 Attachments Fri, Feb 20, 4:39?PM (4 days ago) Client left VM: Can you call back Clyde Brunner at 929-380-4744? Thank you very much. Bye bye. -------------------------- emailed client measurements and talent guide
  • Veronica H 2025-08-14 14:05
    client called to make sure that his next payment would be 9/5
  • Caet W 2025-08-14 13:13
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/invtmp:86e95185-24f3-4d5c-a9a0-ea14c2ac0860 MAPS Studio
  • Charles C 2025-08-08 15:41
    Client called to update the card on file, done.
  • Charles C 2025-08-07 15:36
    Sent 60 day.
  • Charles C 2025-07-08 14:13
    Sent 30 day.
  • Veronica H 2025-06-11 13:24
    client called to make first payment of $100 updated ledger and he will be making payments of $160 starting 7/5 moving forward
  • Caet W 2025-06-11 10:14
    txt + em re: discount deadline
  • Veronica H 2025-05-30 14:15
    client called to say he will make payment next week
  • Caet W 2025-05-28 09:54
    emailed f/u re: reduction
  • Charles C 2025-05-09 15:26
    Client called asking for help with his package, advised him to take the discount offer and he said he will pay $100.00 on 5/30 to get the discount and we will refinance the monthly payment for $180.00 a month.
  • Caet W 2025-05-09 11:26
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,650 Discount Offer: $750 New Balance: $1,900 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $400 discount toward your payoff balance.
  • Alejandro P 2025-02-12 15:32
    Client called in and requested to speak to Irving but Irving was busy so I told the client to call back at 4PM
  • Veronica H 2025-02-11 15:18
    client called he was supposed to give me his cc however, he wanted to speak with Irving first
  • Caet W 2025-01-24 15:21
    cb won reset recurring
  • mike h 2024-11-27 16:13
    Client issued CB for $300. CB disputed - payments stopped vm
  • Charles C 2024-11-06 12:03
    Sent 1st payment decline.
  • Irving S 2024-10-31 15:31
    Called for CC Clyde does not have a Computer so he was not able to download his images and didn't know he had a website. He will buy a computer and give a call back to set up the call. - IS
  • Irving S 2024-10-30 17:38
    CC - Summary & Text Sent. - IS
  • Steph A 2024-10-28 11:24
    Had to give to IS bc Dvid K is out Clyde Brunner - B2232351 rscld Thursday, October 31?3:00 – 3:30pm
  • Steph A 2024-10-23 11:40
    cc rscld for david Clyde Brunner - B2232351 rscld Thursday, October 31?2:45 – 3:15pm
  • Irving S 2024-10-22 16:58
    Texted to Reschedule CC - IS
  • David K 2024-10-10 11:42
    Wednesday, October 23?2:00 – 2:30pm w David
  • Aneisha V 2024-10-01 11:15
    Photo Studio Group: your images and model guide have been sent out. Expect it in your inbox or spam folder in 30 min. Please search “DropBox Transfer” in your email.
  • Alejandro P 2024-10-01 09:58
    Recurring set
  • Teddy M 2024-09-27 16:56
    txt Ted ----------- Hello Clyde , This is Maps Studio , we are trying to contact you to confirm your upcoming appointment scheduled for 9/30/2024 at 1:30pm. We would like to go over the preparation and important information for your photoshoot. Please contact us back to confirm your appointment a 929-624-2474 EXT 1 Teddy M - 09/27/2024 16:56 - Changed confirmed from No to Attempted
  • Jose R 2024-09-24 16:10
    Clyde is 5'5 and is a retired social worker. He has a pension and would like to dedicate time to more exciting pursuits like modeling.

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-10

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