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No photos / product wrong or not delivered

Yaniris Pena P4060202

Their product via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Yaniris Pena
Yaniris Pena
Maps A
Debra W
—
2026-09-10
$50
$100
$50
10d ago
10d ago
Not recorded
crm-note

What has happened so far

Yaniris Pena complained on 2026-09-10 — 10 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-10 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  2. 2026-09-10 Tyesha H I emailed: Inquiries Studio <[email protected]> Attachments 10:13?AM (0 minutes ago) to penayaniris Hello Yaniris, We hope this email finds you well. Below you will find the pricing for (in writing)
  3. 2026-09-10 intake scan logged on the desk
  4. 2026-09-09 Debra W folder titled Pic Hold. Do not send until she pays 100 dep.
  5. 2026-09-09 Debra W client went home to get card. She will call in her cc number for 12 images and job resources. Total 800-50dep. She is financing with 100 down and 12 equal payments to start Nov 7. I will put
  6. 2026-09-07 Rob A son is a football player moving to Florida shortly likes leggings dresses for comfort likes sports and Pilates t&cs read word for word client says card had been stolen blah blah, waiting for
No photos
…tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2. Kind Regards,

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Tyesha H 2026-09-10 10:13
    I emailed: Inquiries Studio <[email protected]> Attachments 10:13?AM (0 minutes ago) to penayaniris Hello Yaniris, We hope this email finds you well. Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature. Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package. You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready. Package Pricing: Digital Packages 6 Digital Images + Model Guide — $399 12 Digital Images + Model Guide — $799 Digital Selection + Model Guide — $1,499 All Digital Images + Model Guide — $1,999 Model Start Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2. Kind Regards, Tyesha
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Emmanuel R 2026-09-10 10:25
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Debra W 2026-09-09 17:42
    folder titled Pic Hold. Do not send until she pays 100 dep.
  • Debra W 2026-09-09 17:39
    client went home to get card. She will call in her cc number for 12 images and job resources. Total 800-50dep. She is financing with 100 down and 12 equal payments to start Nov 7. I will put the 12 images in a separate folder entitled Pic for order.
  • Rob A 2026-09-07 19:53
    son is a football player moving to Florida shortly likes leggings dresses for comfort likes sports and Pilates t&cs read word for word client says card had been stolen blah blah, waiting for new card blah blah, send link then didn't complete link then called with card..... client received welcome pack, then said couldn't see address... Wenr through welcome back line by line client understands packages from $399 Rob A - 09/07/2026 14:53 - Changed confirmed from No to Full

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

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