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Wants a refund

Griselda Rodriguez P3834944

Money back via Phone Waiting on US · 11d not confirmed as a complaint yet
$3,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Griselda Rodriguez
Griselda Rodriguez
Maps A
Debra W
2026-09-09
$3,500
$7,000
$3,500
11d ago
11d ago
Phone
crm-note

What has happened so far

Griselda Rodriguez complained on 2026-09-09 by phone — 11 days ago. They signed for $3,500 and have paid $7,000. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 11 days ago, and nobody has replied.

  1. 2026-09-09 intake scan logged on the desk
  2. 2026-07-02 Alejandro P I emailed the client after calling her and leaving a VM: Maps studios Inbox ALEJANDRO Inquiries Studio <[email protected]> 4:57?PM (1 minute ago) to info Hello Griselda, My name is Al (in writing)
  3. 2026-07-01 Alejandro P The client emalied: Re: Your Photo Portfolio is Ready MAPS Summarize this email griselda rodriguez [email protected] via yahoo.com Jun 30, 2026, 10:01?PM (18 hours ago) to Maps Imag (in writing)
  4. 2026-04-14 Steph A left vm explaining i will send two emails and what they are. moved to all okay since she is a 3500 PIF ---------- Cover letter and resume Inbox Inquiries Studio <[email protected]> At (in writing)
  5. 2026-04-10 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P3834944” in your email and spam search bar. (in writing)
  6. 2026-04-01 Emmanuel R MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  7. 2026-03-24 Nellie P Client called in to confirm appointment Nellie P - 03/24/2026 11:27 - Changed confirmed from No to Full
  8. 2026-03-20 Estrella D PH dr- professor fulltime- day off flexible schedule MOnday - tueday and friday Wellness center- with her sister Hobbies dancing, claning, spending time with friends Scale 1-10 desire to be
Refund, Hardship
Alejandro P - 09/09/2026 13:15 The client emalied: Grisleda Rodriguez-Solomon, PhD via yahoo.com Sep 3, 2026, 5:10?PM (6 days ago) to Inquiries hi Alejandro, Please pardon my supreme lag in responding. A few days after I emailed you, my husband's mother passed away unexpectedly. As you can imagine, that threw my family for a loop. Things are settling down and I am catching up on backed up communication. Let me go in and see if I can access my site. I would still love to get on the phone to chat next week as I have not made much traction with the assets I paid for. Debra was confident that the $3k investment I made could be paid off with a few modeling jobs. I know I have to put work in and that's what I n…

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

No Square customer carries this reference.
Correspondence with the client 4 — emails and anything quoted back, in full
  • Alejandro P 2026-07-02 16:59
    I emailed the client after calling her and leaving a VM: Maps studios Inbox ALEJANDRO Inquiries Studio <[email protected]> 4:57?PM (1 minute ago) to info Hello Griselda, My name is Alejandro. Your email was forwarded to me, and I tried calling you to assist you with your account. Please give us a call when you have a chance. You can reach us at: 929-624-2474 | 617-466-9980 I look forward to speaking with you. Kind regards, Alejandro
  • Alejandro P 2026-07-01 16:47
    The client emalied: Re: Your Photo Portfolio is Ready MAPS Summarize this email griselda rodriguez [email protected] via yahoo.com Jun 30, 2026, 10:01?PM (18 hours ago) to Maps Images in this message are hidden. This message appears suspicious. Don't show the images unless you trust the sender and the message. Show imagesReport spam External image icon Images are not displayed. Display images below - Always display images from [email protected] Good evening, I have been trying to access my portfolio and website for months now. I reached out via your website a few days ago and have get to receive a reply. If I do not receive a reply by next week I will be moving forward with a claim for a refund. I paid you all over $3k for services that I have not received in full. Your attention to this matter is appreciated. Thank you in advance, Griselda Sent from my iPhone ////////// Fwd to Inquiries
  • Steph A 2026-04-14 11:04
    left vm explaining i will send two emails and what they are. moved to all okay since she is a 3500 PIF ---------- Cover letter and resume Inbox Inquiries Studio <[email protected]> Attachments 11:01?AM (0 minutes ago) to [email protected] Hello,Having a professional resume and cover letter is essential for any model who wants to be taken seriously in the industry. A modeling resume highlights your experience, skills, measurements, training, and past bookings in a clear and organized way, making it easy for agencies and clients to quickly evaluate your background. Just like it’s important to have a professional resume and cover letter when submitting for castings in this industry. Whether or not you apply with it or not, you will need it for the audition or interview. Your resume highlights your experience, skills, and any relevant training, helping casting directors quickly understand your background. Your cover letter allows you to introduce yourself, show your personality, and explain why you’re a great fit for a specific opportunity. Together, these materials help you stand out, present yourself professionally, and increase your chances of being noticed and selected for roles. Here are the instructions so you can get started! Cover Letter: Your cover letter is a brief introduction. It should only be one paragraph. In your paragraph you're going to state why you would want to work with that company or why you would like to model. Moving forward into the paragraph you would state your talent, skills, or anything interesting about yourself. Make sure to thank the reader for taking the time to review your resume. Resume: A modeling resume is a one-page document that highlights your modeling experience, physical stats, and relevant skills so agencies and casting directors can quickly see if you’re a good fit for a job. (Tips on creating your resume and cover letter): Visit Canva.com you can join Canva for free and choose a template that fits your style and presentation needs. If you need guidance, you can follow a beginner’s guide here: https://www.canva.com/learn/how-to-canva-beginners-guide. I attached examples below for you to have a visual idea of what yours could look like. Feel free to view them and don’t be afraid to be creative! Good luck!Kind Regards,Stephani Customer Service Creative Team New York | Boston 929-624-2474 | 617-466-9980 | [email protected] Website: mapsstudio.nyc Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST. 2 Attachments • Scanned by Gmail ---------------- Next steps Inbox Inquiries Studio <[email protected]> 11:02?AM (0 minutes ago) to [email protected] Hello,Here are your next steps! Navigate to your Talent Guide and select a casting platform to begin applying. You may choose from both free and paid options depending on your preference. Casting websites can be found in your talent guide 32. I will list a few below as well. Independent Modeling Independent modeling/acting means working as a freelancer, finding your own jobs, and keeping 100% of your earnings. Independent models and actors typically find work in the beginning by being proactive, consistent, and treating their craft like a business. They submit themselves to casting calls on reputable platforms, and build relationships within the creative community through networking and collaborations. Some of the reputable casting websites do charge a subscription fee, the reason why is you are an independent model who needs a platform to promote your business, they provide you a page on their website to do so. Here’s how Independent models/ actors find work- Casting Websites Many freelance and independent modeling opportunities are found through casting websites. Please note that casting websites are not agencies, but rather platforms that list available jobs. Recommended casting websites include: https://www.castingnetworks.com/ https://castingfrontier.com/ https://www.buildcasting.com/ https://www.backstage.com/ https://www.mandy.com/ https://nowcastingkids.com/ https://kidscasting.com/ https://actorsaccess.com/register/benefits.cfm https://www.bostoncasting.com/ (Boston) https://www.centralcasting.com/ga/ (NY / GA / LA / CA – Free) https://www.gwcnyc.com/ (NY / NJ / CT – Free) https://www.4starcasting.com/ (Chicago / TX / GA / MD / CA – Free) https://mycastingfile.com/ (Texas) https://gov.texas.gov/film/page/filming_extras (Texas) https://hyltoncasting.com/ (Atlanta- Free) (Model Search Tips) When searching for opportunities online, use specific keywords to narrow your results. Be sure to search within the three major cities closest to you and include the type of modeling you are seeking. Examples: Open casting calls for male/female models for catalogs in [City 1, City 2, City 3] Open auditions for male/female models for fashion shows in [City 1, City 2, City 3] You can also find opportunities on Eventbrite, Google, Facebook, and Instagram. Agency Representation Models signed with agencies are represented by agents who help secure work on their behalf. Agency representation typically involves a commission split between the model and the agency. (Tips for applying to Agencies) Most agencies accept submissions directly through their websites. Look for links such as “Get Discovered,” “Apply,” or “Become a Model.” Carefully review each agency’s submission guidelines before applying to ensure you have all required materials prepared. The application process generally takes 5–10 minutes. Be sure to: Track where and when you apply Apply with your digitals (from your webready folder) Follow up 2–3 weeks after submitting by sending the agency an email Research agencies thoroughly before sharing personal information Kind Regards,Stephani Customer Service Creative Team New York | Boston 929-624-2474 | 617-466-9980 | [email protected] Website: mapsstudio.nyc Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST. ------------------------
  • Emmanuel R 2026-04-10 15:13
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “P3834944” in your email and spam search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 3
  • Emmanuel R 2026-04-01 11:33
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Nellie P 2026-03-24 11:27
    Client called in to confirm appointment Nellie P - 03/24/2026 11:27 - Changed confirmed from No to Full
  • Estrella D 2026-03-20 12:45
    PH dr- professor fulltime- day off flexible schedule MOnday - tueday and friday Wellness center- with her sister Hobbies dancing, claning, spending time with friends Scale 1-10 desire to be a model 7 Never though about it now recently in her 40's

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-09

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