Evidence gathered 2026-09-19

How they pay

Correspondence with the client 8 — emails and anything quoted back, in full

• Veronica H 2025-10-09 08:12
  client emailed: I am writing to let you know that I do not wish to continue with the payment plan or any further services under my account. I signed the agreement under pressure and was led to believe that immediate payment was necessary in order to secure modeling opportunities. At this time, I am no longer able or willing to continue the payments. Please consider this notice that I want my account closed and all future payment attempts stopped. I have already made several payments and a deposit toward this portfolio, which I have not used. I expect no further charges or contact regarding this matter. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlined in the service contract have been produced and released to you in full. Due to this, we cannot cancel the order. Kindly be advised that you were provided the Selection + Zcard Package option, valued at $2,500, for the price of only $1,700. We also recently extended a courtesy discount of $500 in an effort to alleviate your overdue balance and to prevent collection efforts. If you'd like refinancing options to lower your payments, we are more than happy to help but we cannot cancel your account and balance. Unfortunately should non-payment continue, the debt will be referred to a third party agency for collection. Kindly note that the Talent Guide, released alongside your images, refers you to review the Mentorship Video included on your website and then to contact our office to schedule a conference call with a mentor for aftercare assistance. We cannot properly assist you with proper aftercare if you do not heed our recommendations. If you're to bring your account back in good standing, we'll gladly provide you with the scheduling information to partake in our Mentorship Program.
• Caet W 2025-08-11 08:30
  client emailed: Yes, I accept. responded: Your billing has been adjusted to $69.44/month, set to commence August 26th.
• Caet W 2025-07-11 15:16
  client emailed: Thank you for extending the settlement offer and reducing the balance on my account to $833.34. I accept this offer and remain committed to fulfilling my obligation. Given my current financial hardship and the fact that I am not employed at this time, I kindly request flexibility with the payment schedule. I intend to make regular payments toward the balance, but the amounts will vary depending on what I am able to afford each month. Some months I may be able to pay more, while others I may only be able to contribute a smaller amount, or possibly need to skip a month. I respectfully ask for your patience and understanding as I work to pay this debt in full, and I will keep you informed of my progress along the way. Please confirm if this flexible arrangement is acceptable. Thank you for your time and consideration. responded: We recommend calling our Finance Department directly to set up your payment plan. Your monthly payments can be set as low as $69.44. While we cannot indefinitely defer your payments, we're happy to work with you month-to-month. Do be advised that a first payment would be required before we can officially apply the promised discount.
• Caet W 2025-07-08 08:59
  client emailed: I appreciate your time and the materials you provided to me. Unfortunately, as I explained before, I am unable to continue paying the full balance due to my current financial and immigration situation. I have no income, no work authorization, and no means to pay the remaining balance on this contract. However, I would like to resolve this matter as best I can. As a goodwill gesture, I am willing to pay a one-time settlement amount of $300 to close this account in full and release me from any further obligations. Please confirm in writing if you are willing to accept this settlement. Once confirmed, I can arrange payment right away and consider the matter closed. If this is not acceptable, I regret to say I will be unable to continue any payments at all, as I simply do not have the ability to pay more, and I’m going back to my country. Thank you for your understanding, and I look forward to your reply. responded: While we appreciate your effort to settle, we cannot accept such a settlement amount as our costs well exceed the proposed amount. The studio can extend a final settlement offer, reducing the account by $500, bringing the payoff amount to $833.34. We unfortunately cannot go below this offer given the production costs associated with your order.
• Alejandro P 2025-07-07 10:03
  Client emailed: Reneïka Laurette Faton <[email protected]> Thu, Jul 3, 5:53?PM (4 days ago) to confirmations Hello, I understand that I signed your contract on March 26, 2025. At the time, I was misled into believing this would help me find work and that I would be able to pay with the income from modeling jobs. I also made it very clear at the time that my financial and immigration situation was unstable, but I was hopefully and encouraged to sign anyway. Since then, my situation has worsened — my work permit has expired, and I cannot legally work in the U.S. I have no income, no savings, and no one who can help me pay this debt. I cannot use the portfolio or Z card because I am not allowed to work. I live with family who support me fully, and I have nothing left to give toward this contract. I understand what I signed, but I was not fully informed or given the chance to decline without pressure. I am requesting once again that you stop charging me, and cancel this agreement please . If necessary, I am willing to delete and never use any of the materials you sent me, since they are of no use to me anyway. Please confirm in writing that you will stop further charges and not pursue this further. Thank you for understanding. Sincerely, Reneika Faton ////////////////////////////// FWD to finance
• Caet W 2025-07-07 09:15
  client emailed: Thank you for your previous responses. I want to explain my situation clearly so you understand why I cannot continue with this payment plan. When I first came to your studio, I was told the opportunity was free, and I was made to feel hopeful and pressured to agree to something I could not afford. I trusted your team because the representative assured me she would help me, and that I could use the portfolio and Z card to work and pay off the balance. But since then, everything has gone wrong. My work permit has expired, and I am now unable to work in the United States at all. I cannot apply to agencies or use the materials you sent me. I have not used the portfolio or Z card for anything, and I am willing to delete them and never use them. I have no income, no savings, no help. I live with my family who supports me completely because I have nothing. I can even send proof that I am not allowed to work and have no way to pay. What happened to me at your studio was very misleading — I was told it was free at first, then pressured on the same day to sign and pay, without understanding the full consequences. Now I am in a very hard situation, and I simply cannot continue. I respectfully ask you again to stop all charges and cancel this agreement, as I do not need these materials and cannot use them. Thank you for your understanding. responded: It was made extremely clear from the beginning that the test shoot was free but should you opt to purchase images or additional services after-the-fact, that our packages start at $399. This was verbally explained during the booking of your appointment with Estrella, and was further expressed in the terms and conditions sent to you upon confirming your appointment date and time. If on the day you were still under the impression that you could obtain images or other materials after the shoot for free, then this should have been addressed on the day and you should have denied proceeding if you were in disagreement with this, as was your right. You were under no requirement to proceed with any purchase if you were in disagreement with any aspect. While we understand your circumstances may have changed, this does not invalidate the costs the studio incurred from your order placement. Do also be advised that your package was discounted by $700, as it is usually priced at $2,500. Due to this, we cannot cancel the remaining balance.
• Caet W 2025-07-03 13:45
  client emailed: My name is Reneika Faton. I am writing regarding the payment plan under invoice #B2500566. Unfortunately, due to my current financial hardship and immigration status, I am no longer able to continue with this agreement. At the time of signing, I was not fully aware that I would be unable to apply for modeling work because I do not yet have a work permit. I’ve already paid over $400, but I have not received any services beyond the initial photo session, and I am not in a position to make further payments for something I cannot use. I kindly ask that you cancel this agreement and stop any future charges to my bank account. Please confirm that no further payments will be withdrawn, and that my contract has been canceled. responded: Thank you for your email. Kindly find attached the delivery receipts of your materials having been sent. Your images were confirmed as downloaded by you and you also responded to our Production Department with change requests concerning your Digital Z Card. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlined in the service contract have been produced and released to you in full. Due to this, we cannot cancel the order. At this time, we can extend your payment plan to our longest financing option (12 months), thereby lowering your monthly payments to $102.77. We do hope this helps.
• Adi B 2025-03-31 16:05
  MAPS Studio: Your zCard files have been sent out via email from [email protected]. AB

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11

• Caet W 2025-10-29 15:02
  SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
• Charles C 2025-07-28 12:11
  payment of $102.77 received, applied discount of $500.00
• Grecia Martinez 2025-06-30 11:43
  Hello, My name is Reneika Faton. I am writing regarding the payment plan under invoice #B2500566. Unfortunately, due to my current financial hardship and immigration status, I am no longer able to continue with this agreement. At the time of signing, I was not fully aware that I would be unable to apply for modeling work because I do not yet have a work permit. I’ve already paid over $400, but I have not received any services beyond the initial photo session, and I am not in a position to make further payments for something I cannot use. I kindly ask that you cancel this agreement and stop any future charges to my bank account. Please confirm that no further payments will be withdrawn, and that my contract has been canceled. Thank you for your understanding. Sincerely, ----------------------------------- fwd to finance, last payment declined
• Charles C 2025-06-26 12:07
  Sent 30 day.
• Zachary L 2025-05-28 11:53
  sent 30 days
• Alex Noblecilla 2025-04-02 12:45
  Reneïka Laurette Faton Apr 1, 2025, 1:16?PM (23 hours ago) to me You can change the last one with that. Thank you Production Studio Attachments 12:45?PM (0 minutes ago) to Reneïka
• Federico S 2025-03-31 11:07
  9:32?AM (1 hour ago) to me Good morning! Can I ask you to change two of the photos, the one with the white mayo to replace it with another more beautiful one I would say (with the one on the chair) and the dress with the one where my hands are crossed) maybe you could show me and I will make a choice please. Thank you for your service 11:07?AM (0 minutes ago) to Reneïka Hello Reneïka, I don't quite understand which images you're referring to? Please use this contact sheet to refer to the image name. I will make those changes once that is communicated.
• Emmanuel R 2025-03-27 14:01
  MAPS Studio: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
• Alejandro P 2025-03-27 09:15
  Recurring set
• Estrella D 2025-03-21 12:19
  She is very excited! She will be there. understands packages start at $399 Estrella D - 03/21/2025 12:19 - Changed confirmed from No to Full
• Estrella D 2025-03-18 13:33
  Haiti- 2 years in the country- since young working CNA nursing assistant fulltime - hobbies; music, watch movies, walking, nature. scale 1-10 desire to be model 10 what motivated you to apply: She always wanted to be a model.