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No photos / product wrong or not delivered

Tabetha Tyndale. Malique Patterson (model) P3987659

Their product via Outreach — we called them Direction not recorded not confirmed as a complaint yet
$3,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Malique Patterson (Main Account)
Tabetha Tyndale. Malique Patterson (model)
Maps A
Debra W
2026-06-13
2026-09-11
$3,500
$2,290
$3,500
9d ago
9d ago
Outreach — we called them
crm-note

What has happened so far

Tabetha Tyndale. Malique Patterson (model) complained on 2026-09-11 by outreach — we called them — 9 days ago. They signed for $3,500 and have paid $2,290, 2 of 2 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-11 intake scan logged on the desk
  2. 2026-07-01 Steph A sent an email with facebook group links
  3. 2026-07-01 Steph A called/ discussed/ all good clients mom was not happy hearing she would have to pay us and kids casting. She was also told we would send her a list of 15 casting websites she can sign up wit
  4. 2026-06-30 Emmanuel R Spoke with client - resolved website login issue
  5. 2026-06-29 Alejandro P **Account Notes / Call Summary** The client called in stating that she did not have access to the images from her reshoot. I informed her that images are typically uploaded by the next busin
  6. 2026-06-29 Veronica H client called for Alejandro he was on another call, adv her that he would call her back as soon as he was available
  7. 2026-06-24 Alejandro P I called the client to book her reshoot. She was promised, but was upset since she said she had been calling since last week to book the shoot. I apologise, and I was able to book her for 06
  8. 2026-06-15 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  9. 2026-06-15 Natalia Granado Recurring set
  10. 2026-06-13 Debra W Client will return next week to shoot look one. Mom said she was not told about the first look. I agreed to let her bring him back for one look. Do not send package yet. We must wait for his

2 earlier entries — the whole thread is under Evidence below.

No photos
Alejandro P - 09/11/2026 10:14 The client had some issues with her portal, so I let production know since there was a reshoot and the account has been created with a different email.

Evidence gathered 2026-09-19

How they pay
2026-08-31 $120
2 of 2 · $240
0
$2,050
$1,210
—
Square has taken $2,240 3 payments, 2026-06-13 to 2026-07-31 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11
  • Steph A 2026-07-01 15:13
    sent an email with facebook group links
  • Steph A 2026-07-01 14:58
    called/ discussed/ all good clients mom was not happy hearing she would have to pay us and kids casting. She was also told we would send her a list of 15 casting websites she can sign up with for free !!! Let her know there is only 2 free ones in ny, sent her agencies as well.
  • Emmanuel R 2026-06-30 11:16
    Spoke with client - resolved website login issue
  • Alejandro P 2026-06-29 12:42
    **Account Notes / Call Summary** The client called in stating that she did not have access to the images from her reshoot. I informed her that images are typically uploaded by the next business day and advised that they should be available today. The client then reported issues accessing the portal. I informed the Production Department so they can review the issue and resolve it as soon as possible.
  • Veronica H 2026-06-29 11:02
    client called for Alejandro he was on another call, adv her that he would call her back as soon as he was available
  • Alejandro P 2026-06-24 12:47
    I called the client to book her reshoot. She was promised, but was upset since she said she had been calling since last week to book the shoot. I apologise, and I was able to book her for 06/26/2026.
  • Emmanuel R 2026-06-15 11:43
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Natalia Granado 2026-06-15 11:33
    Recurring set
  • Debra W 2026-06-13 18:02
    Client will return next week to shoot look one. Mom said she was not told about the first look. I agreed to let her bring him back for one look. Do not send package yet. We must wait for his shoot.
  • Selina M 2026-06-10 12:55
    lvm to confirm Selina M - 06/12/2026 15:43 - Changed confirmed from Attempted to Full
  • Selina M 2026-06-02 15:53
    aware call recorded, aware fin dec must be made day of the shoot, knows we are not an agency, aware that packages start at $399 Never modeled before, has been telling mom he wants to try and mom saw the ad online so decided to apply for him and give him a chance, mom and dad attending, dad works FT weekdays but has Saturdays off , mom is a stay at home mom who stays busy with the kids and their busy schedules. Selina M - 06/09/2026 18:04 - Changed confirmed from No to Attempted

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-11

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