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Wants out of the contract

Jeremiah Levi T2837648

Out of the contract via Phone Waiting on US · 9d not confirmed as a complaint yet
$2,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Jeremiah Levi
Jeremiah Levi
Boston
Jodi S
2025-10-27
2026-09-11
$2,500
$1,315
$2,500
9d ago
9d ago
Phone
crm-note

What has happened so far

Jeremiah Levi complained on 2026-09-11 by phone — 9 days ago. They signed for $2,500 and have paid $1,315, 4 of 4 instalments. Square has actually taken $2,025 — $710 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 9 days ago, and nobody has replied.

  1. 2026-09-11 intake scan logged on the desk
  2. 2026-03-09 Cindy D Client called, asking to cancel his subscription/account... I explain to him that is a customer/inquiries issue. I did provide him with their contact information.
  3. 2026-03-02 Cindy D Called client & took card information & processed payment for $197.50
  4. 2026-01-28 Cindy D Called client, regarding missed for Jan. 27th... Client went ahead gave me a new card to process payment in the amount of $197.50
  5. 2025-11-04 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “T2837648” in your email and spam search bar (in writing)
  6. 2025-10-28 Emmanuel R MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  7. 2025-10-28 Veronica H recurring set
  8. 2025-10-27 Jose R I reconfirmed with Jeremiah he will attend.
  9. 2025-10-24 Jose R I confirmed with Jeremiah over the phone. Jose R - 10/24/2025 14:56 - Changed confirmed from No to Full
  10. 2025-10-20 Jose R Jeremiah is a very professional guy. Works full time at UPS as a drive and loves his work, hard is it may be. He wants to get into modeling because friends have recommended it. He is easy to

1 earlier entries — the whole thread is under Evidence below.

Cancel contract
Kendrick P - 09/11/2026 12:50 Client called asking for details regarding the status of his account and why he is still having to pay toward the account after asking to cancel. I explained the current situation and that the finance manager has reached out to him with an offer, and I strongly suggested accepting it and making a payment to get back into good standing. He wants the finance team to send the invoice for payment today, and he will pay it when he gets the chance because he works. FWD to finance

Evidence gathered 2026-09-19

How they pay
2026-03-02 $198
4 of 4 · $790
0
$525
$1,185
—
Square has taken $2,025 6 payments, 2025-10-27 to 2026-09-11 · 1 failed
The CRM shows $1,315 — Square is $710 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Emmanuel R 2025-11-04 16:05
    MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “T2837648” in your email and spam search bar
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Cindy D 2026-03-09 17:00
    Client called, asking to cancel his subscription/account... I explain to him that is a customer/inquiries issue. I did provide him with their contact information.
  • Cindy D 2026-03-02 10:40
    Called client & took card information & processed payment for $197.50
  • Cindy D 2026-01-28 11:22
    Called client, regarding missed for Jan. 27th... Client went ahead gave me a new card to process payment in the amount of $197.50
  • Emmanuel R 2025-10-28 10:42
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Veronica H 2025-10-28 10:40
    recurring set
  • Jose R 2025-10-27 13:08
    I reconfirmed with Jeremiah he will attend.
  • Jose R 2025-10-24 14:56
    I confirmed with Jeremiah over the phone. Jose R - 10/24/2025 14:56 - Changed confirmed from No to Full
  • Jose R 2025-10-20 15:53
    Jeremiah is a very professional guy. Works full time at UPS as a drive and loves his work, hard is it may be. He wants to get into modeling because friends have recommended it. He is easy to chat with - he's a straight-shooter. He knows that we're not a modeling agency and he knows that portfolios start at $399.
  • Jose R 2025-10-20 15:45
    Jeremiah is 5'11

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-11

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