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Legal / regulator threat · Formal complaint logged

Chereese Hill C2915839

An explanation Lawyer involved via Email Waiting on the client · 9d not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Chereese Hill
Chereese Hill
Chicago
Samuel G
2026-01-11
2026-09-11
$3,000
$1,896
$3,000
9d ago
9d ago
Email
crm-note

What has happened so far

Chereese Hill complained on 2026-09-11 by email — 9 days ago. They signed for $3,000 and have paid $1,896, 7 of 7 instalments. Nobody is holding it. Nobody has recorded reading it. We answered last, 9 days ago. The ball is with them.

  1. 2026-09-11 intake scan logged on the desk
  2. 2026-02-13 Veronica H client was transferred client wanted to know why it said indefinitely on her invoice adv her that once she is PIF we would remove her cc from
  3. 2026-01-20 Neil G Scheduled 8am Emailed Client - MAPS Studio: Your website and zCards have been sent out via email from [email protected]. Please search “ c2915839 ” in your email and spam search bar. (in writing)
  4. 2026-01-13 Adi B Client emailed: "Where r the rest of the images?...and he said a 4 different look profile card with info I dont see that either....Robert plants my lawyer will be contacting u" Production re (in writing)
  5. 2026-01-12 Natalia Granado Recurring set
  6. 2026-01-12 Neil G Emailed Client : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  7. 2026-01-11 Chicago Reception Wanted a more natural makeup look
  8. 2026-01-06 Cindy D She called back & confirmed Cindy D - 01/06/2026 13:55 - Changed confirmed from No to Full
  9. 2026-01-02 Cindy D Height: 5'5 Modeled before: No Did a Photoshoot: No What/Who inspired you: She saw the AD & want to give it a try What type of modeling: Open to all Profession: FT- Manager at a Motel Sparet
Legal, Complaint form, Unhappy
… willing to still pay moving forward. She was very appreciative of the assistance and said she will reach out once the card comes in the mail. ------------------------------ Client Name:Chereese Hill Model Name: Chereese Hill REF# C2915839 Total Package Amount: $3000.00 Amount to date: $1895.81 Date of Shoot: 01/11/26 Date of Complaint:09/11/26 Sales Sheet: N/A --------------------------------- I emailed Inquiries Studio <[email protected]> 11:21?AM (0 minutes ago) to chereesehill21 Hello Chereese, Thank you for your call today. As discussed, I have applied the $500 reduction to your account, bringing your new remaining balance to $604.19. I have also refinanced this balance over 12 months, bringing your new monthly payment to $50.34. Additionally, I have applied a …

Evidence gathered 2026-09-19

How they pay
2026-08-13 $221
7 of 7 · $1,546
0
$350
$604
—
Square has taken $1,846 8 payments, 2026-01-11 to 2026-07-13 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Neil G 2026-01-20 04:41
    Scheduled 8am Emailed Client - MAPS Studio:  Your website and zCards have been sent out via email from [email protected]. Please search “ c2915839 ” in your email and spam search bar. Neil G
  • Adi B 2026-01-13 21:31
    Client emailed: "Where r the rest of the images?...and he said a 4 different look profile card with info I dont see that either....Robert plants my lawyer will be contacting u" Production response: "Good afternoon, The wetransfer contains different folders that you need to download and open to view all of the images. You have 40 retouched images which include images from each of the 4 looks. The Z Card and website takes 4-6 weeks. You will be notified once they have been sent out. " AB
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Veronica H 2026-02-13 10:26
    client was transferred client wanted to know why it said indefinitely on her invoice adv her that once she is PIF we would remove her cc from
  • Natalia Granado 2026-01-12 12:23
    Recurring set
  • Neil G 2026-01-12 11:37
    Emailed Client : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Chicago Reception 2026-01-11 12:30
    Wanted a more natural makeup look
  • Cindy D 2026-01-06 13:55
    She called back & confirmed Cindy D - 01/06/2026 13:55 - Changed confirmed from No to Full
  • Cindy D 2026-01-02 13:52
    Height: 5'5 Modeled before: No Did a Photoshoot: No What/Who inspired you: She saw the AD & want to give it a try What type of modeling: Open to all Profession: FT- Manager at a Motel Sparetime: Spend time with daughter & activities & working Client aware that package start at $399 & needs to prepared to make a financial decision the day of the shoot

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-11

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